Customer Service &
Experience Workshops, Awards, and Events

Join the CSPN Community

One of the things that makes CSPN so great is Our Community of like-minded professionals, comprised of customer experience, service and leadership professionals from organizations across North America.

Today, CSPN empowers more than 2,000 members across North America, diversified among 20+ industries and types of businesses. Become a part of the community and attend our upcoming public and virtual events and workshops.

Bonnie Lo
Digital Manager
Connect with Bonnie

    Learn new strategies by connecting with thought leaders and relevant industry professionals

    Growth happens outside the classroom and meeting rooms. Networking events, conferences, and workshops are the ideal environments for learning best practices, new strategies, and effective methods for promoting team collaboration.

    CSPN brings together a community of Customer / Employee Experience, Learning and Development and Human Resource Professionals through Annual Conferences, Leadership Galas, Breakfast Meetings, Public Training Sessions, Think Tanks and Ideation Sessions. These events bring like-minded professionals together to learn, network and grow.

    You do not need to be a Member to attend, but there are lots of benefits to becoming a CSPN Member. Check those out here.

    Jillaine Yee
    Community Manager
    Connect with Jillaine

      Our Networking Principles


      We Believe In CONTINUED Learning

      The business world moves fast. We believe that continued learning is the only way to keep up, build resiliency and adapt to major changes.

      We Work to EMPOWER Employees

      Networking and industry events are a powerful education and collaboration tool. We work to empower people through effective thought leadership and industry expertise.

      We Build POWERFUL Customer and Employee Experiences

      Build memorable customer and employee experiences by staying up to date with the latest best practices, industry trends, and proven strategies.

      Our Networking Events and Workshops

      Customer and Employee Experience Annual Conference

      Nothing helps employees build customer service, customer experience and employee experience abilities better than collaborating with peers and learning from industry professionals. CSPN’s in-person and digital CX/EX events and conferences are a great place to network with industry leaders, learn new strategies and grow personally and professionally.

      Conference information can be found here

      Women In Leadership Summit

      CSPN’s Annual Women in Leadership Summit is an exclusive in-person or virtual event recognizing women leadership in customer and employee excellence. Leaders are nominated and selected by our diverse panel of judges. A celebratory evening with networking, motivational keynotes and inspirational panelists sets the stage for a night of recognition, celebration, learning and fun.

      WIL information found here

      Virtual and Public Workshops and Training

      CSPN hosts public training sessions to bring like-minded professionals to learn and grow in a diverse social setting. Our in-person classes are interactive, dynamic and encourage group-based think to apply theory real world business contexts. Public training sessions include topics from customer service, communication, leadership, and personal excellence.

      Virtual and Public session information can be found here 

      Connect with like-minded professionals through CSPN’s networking and learning events

      We Love Working with Government!

      The Canadian Federal and Provincial Governments are happy to work with us!

      CSPN is pre-qualified to deliver work across the following Streams: Business Services, Human Resource Services, Business Consulting / Change Management Services, Project Management Services, Alternative Dispute Resolution Services.