Join the CSPN Community

One of the things that makes CSPN so great is Our Community of like-minded professionals, comprised of customer experience, service and leadership professionals from organizations across North America.

Today, CSPN empowers more than 2,000 members across North America, diversified among 20+ industries and types of businesses.

As a CSPN member you can harness the knowledge, influence and trust of the North America’s most influential and innovative business leaders to inspire business, personal, and community growth. We foster connections, build networks and provide the tools and resources to help individuals and organizations build the skills and capabilities they need to be successful.

You don’t have to be a Member to benefit from the CSPN community and attend our events, but there are exclusive benefits that CSPN members receive.

Jenna Flores
Account & Community Manager
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CSPN Member Benefits

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CSPN Membership Benefits
Not sure which membership is best for you? Compare membership benefits by viewing the PDF.
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Entitles one person to enjoy the privilege and benefits of a CSPN membership.
$150 per year


Everyone in the organization is entitled to the privileges and benefits provided in a CSPN membership.
$575-750 per year


For businesses that provide products/service to the customer service industry.
$1,500 per year

What’s Included in Membership?


Receive discounts on workshops and e-learning. CSPN offers:

  • Discounted rates for Public Session training workshops (50+ sessions held annually)
  • Discounted rates for on-site, customized training


Receive access to these services:

  • Free copy of CSPN’s Annual Customer Service / Experience Benchmark Survey
  • Free attendance to Monthly Webinars
  • Monthly Newsletter filled with articles, professional advice and member profiles


Business members receive these discounts:

  • Discounts on advertising in the CSPN monthly newsletter and exhibiting at the annual conference.

Networking Events

Receive discounts on these networking events:

  • Free attendance to Breakfast and Lunch and Learn sessions with specialized keynote speakers
  • Discounted rates to industry leading events (Women in Leadership Gala, Customer Service Representative Awards)
  • Discounted rates to Annual Customer / Employee Experience Conference
  • Free enrollment in CSPN Mentorship network
  • Discounted advertising rates in CSPN newsletters and conference collateral
  • Free job posting / advertisement