23rd Annual CSPN Customer Experience Conference

Wednesday, June 5th, 2024
In-Person | Toronto Reference Library

CSPN Conference 2024

Theme: Navigating Tomorrow’s Customer Experience Landscape

CSPN is thrilled to announce the revival of its CX Conference, a full-day, in-person event designed to delve into the ever-evolving realm of Customer Experience. Join us as leading brands and industry experts lead discussions on the intersection of emerging CX technologies, shifting employee expectations, and evolving customer demands!

Immerse yourself in a day of enlightening conversations, interactive sessions, and invaluable networking opportunities tailored to revolutionize your CX strategies. Don’t miss this chance to explore the future of CX alongside peers and thought leaders.

CSPN Conference 2024

Event Details

  • Date: Wednesday, June 5th, 2024
  • Time: 9:30 am – 6:30 pm EST
  • Location: Bram and Bluma Appel Salon, Toronto Reference Library
  • What’s Included: Breakfast, lunch, cocktail hour, networking opportunities, speaker sessions, free giveaways, prize entry, and much more!

Join us at CSPN’s CX Conference to explore the ever-evolving CX landscape. Be a key contributor in shaping the future of CX dialogue. Register as a participant or sponsor today!

NEW – Download to view our CX Agenda!

New Speakers Added Weekly!


Andree Gosselin O’Meara

VP Customer Support

Anne-Marie Croce

Innovation Lead, CX Transformation and Innovation
City of Toronto

Brian Sherman

Contact Center – Customer Experience Sales Specialist
Zoom Video Communications

Craig Stoss

Senior Leader in CX

City of Toronto

Crystal D’Cunha

Chief Experience Officer

Dharti Desai Chatterjee

Executive Director of Marketing
Toronto Business Development Centre

Gail Banack

She Means Business Leadership Podcast

Genevive Savundranayagam

Mahara Mindfulness

The Inside View
Toronto Business Development Centre
The She Means Business Podcast
Mahara Mindfulness

Kelly Harper

Vice President, Visitor Experience
Royal Ontario Museum

Kevin Krempulec

AVP, Canadian Country Manager

Lilliette Davidson

Director, Client Care Centre – Membership

Lisa Woznica

Senior Principal, Strategy & Consulting
Accenture Song

Accenture Song

Maurice Da Silva

VP, Sales

Mike Cooling

Director, Contact Centres
Purolator Inc.

Nathalie Macleod

Director, Service Business Support

Jenelle McCulloch

Senior Consultant
The Experience Advisors


Patrick Bach

Associate Vice President, Experience Design (Global Wealth & Asset Management)

Phil Higdon

Vice President, People
Saje Natural Wellness

Shawn Ashley

Director, Advisory
The Experience Advisors

Terry Costantino

Service & Experience Design Lead, Customer Experience Division
City of Toronto

Saje Natural Wellness
City of Toronto

Ready to sign up? Reserve your spot!

Venue Details

  • Location: The Bram and Bluma Appel Salon at Toronto Reference Library
  • Address: 789 Yonge St 2nd floor, Toronto, ON M4W 2G8
  • Parking: Metered street parking and nearby paid lot

Why You Should Attend?

1. Forge Valuable Connections
Build relationships and network with industry titans, including CX professionals and influential thought leaders.
2. Elevate Your Brand
Spotlight your dedication to innovation and customer-centric values.
3. Boost Your Visibility
Gain recognition among industry peers and potential clients, amplifying your reach and impact.
4. Drive CX Evolution
Be at the forefront of advancing CX practices and thought leadership, shaping the future of customer experience.
Unmissable Session Topics
  1. AI and Tech in CX: Discover cutting-edge AI innovations reshaping the customer experience landscape.
  2. Empowering Employees for Customer Success: Ignite passion and drive among your team for superior customer satisfaction.
  3. Leading the CX Revolution: Gain invaluable leadership insights from industry pioneers.
  4. Redefining Customer Service: Elevate your service standards with innovative approaches and best practices.
  5. Personal and Professional Advancement: Propel your career forward with expert guidance on growth and development strategies.
  6. Sustainable CX Strategies: Delve into eco-conscious practices revolutionizing the future of customer experience.
  7. Unlocking Success: Harnessing the Power of CX Benchmarks, KPIs, and OKRs

Get Involved

Your insights and contributions are instrumental in making CSPN’s CX Conference an unparalleled success. Let’s work together to create an unforgettable event experience! Opportunities for collaboration include:

  • Sponsorship Packages: Tailored opportunities aligning with your brand’s objectives and budget.
  • Thought Leadership Sessions: Host a session to position your brand as an authority in the CX space.
  • Branding and Visibility: Maximize exposure across our conference platforms.

If you’re passionate about driving positive change in the CX landscape and eager to explore partnership opportunities, we’d love to hear from you! Reach out to chy@mycspn.com to express your interest and to discuss potential collaboration.

Become a Sponsor or Speaker! Contact Us!

Be Part of our EX Insights Project!

Sponsored by

Participants will receive access to our EX Insights and Benchmark Report and be entered into a draw for a $250 Amazon gift card.

Past Testimonials

Lisa Lisson
FedEx Express Canada
Perry Monaco
Douglas Fry
McDonald’s Restaurants of Canada
Don Romano
Hyundai Auto Canada Corp.

Want to learn more? Join our mailing list!