Welcome to CSPN's 23rd Annual CSPN Customer & Employee Experience Conference



The Inside-Out Future | Talent to Deliver the Right Customer Experience

This exclusive conference brings together hundreds of senior industry professionals across all industries and verticals to talk all things CX, EX, Customer Service, Digital Trends and much more.  Our 23rd Annual conference offers outstanding networking opportunities with decision-makers from across Canada and the U.S.


Re-imagine the Customer & Employee
Experiences for the future

The theme for the conference is “The Inside-Out Future – Talent to Deliver the Right Customer Experience”. We have an amazing line up of high-quality speakers who will share their insights and draw directly from their personal challenges and learnings. Over the course of the 3 days, attendees will be immersed in engaging presentations, workshops and networking events, all of which will help to build the future customer and employee experiences. Together we will explore emerging CX strategies, the latest technologies – Digital, Automation and best practices that will keep your organization at the forefront of CX and EX excellence.

Join us for a tour of the GTA’s contact centre, followed by an engaging, hands-on workshop. Apply the skills learned during the conference, and learn new tools and techniques to engage, service and deliver memorable customer experiences.

We can’t wait to have you join us this year, and experience this amazing conference. See you again at one of Toronto’s top venues!


Our Venue

The BMO Institute for Learning

BMO IFL was built in 1994 as a learning and collaboration space – and today it is one of the few standalone, corporate learning facilities in Canada. The open atmosphere inspires innovation and changing the way people meet.

BMO IFL was designed by the internationally-recognized Canadian architect Raymond Moriyama. Working in partnership with BMO, his goal was to build an inspiring space that would transform the learning community, and reinforce the BMO spirit of innovation and collaboration.

Comprised of three main areas, BMO IFL includes a Learning Centre, a Grand Hall with two large adjoining meeting spaces (The Presentation Hall and The Forum), and a hotel wing with 150 guest rooms and leisure facilities.

Past Testimonials

Dr. Jaime Leal
Douglas Fry
McDonald’s Restaurants of Canada
Sal Caggiula
adidas Canada
Don Romano
Hyundai Auto Canada Corp.

Why Attend in 2021?

Cultivate New Customers & Grow Your Business
Winning future market share will require building lasting relationships with your customers through multiple channels, both digital and traditional. Identify the features, preferences and strategies for omni-channel success.
Transform Your Culture & Become Customer-Centric
Shifting your organization to become more customer-centric requires complete organizational buy-in. Whatever your size, ensure a customer first organizational culture to maximize your digital and traditional customer experiences.
Engage In Thought Leadership With CX & EX Professionals
This two-day event is exclusively designed for executive CX & EX practitioners. Acquire actionable insights to tackle your biggest digital and traditional customer experience challenges top industry professionals.

Our Sponsors


Ready to sign up? Reserve your spot!