![](https://mycspn.com/wp-content/uploads/2021/03/Public-Service-.png)
Citizen Service: A New Service Frontier
Join public sector leaders from all levels of Canadian Public Service who share a mandate of provide leading service to Canadian citizens. This innovative 2-day virtual summit will be held in September 24th & 25th, 2024 and will consist of 6 sessions designed to share future-forward trends and tactical steps organizations of all sizes can take to digitize, personalize, and automate.
![](https://mycspn.com/wp-content/uploads/2021/04/2-Days-150x150.png)
![](https://mycspn.com/wp-content/uploads/2021/04/6-Workshops-150x150.png)
![](https://mycspn.com/wp-content/uploads/2021/04/10-Presenters-150x150.png)
![](https://mycspn.com/wp-content/uploads/2021/04/10-Regions-150x150.png)
![](https://mycspn.com/wp-content/uploads/2021/04/350-Attendees-150x150.png)
Key Topics:
- AI Innovation with Citizen Engagement: Explore how AI transforms citizen engagement by enhancing service delivery and personalizing public services.
- Building Resilient Communities: Addressing the challenges faced by municipalities and regions in Canada and discussing strategies to strengthen community resilience in the face of crises such as pandemics, natural disasters, and economic downturns.
- Data Privacy and Cybersecurity: Elevate your service standards with innovative approaches and best practices.
- Front-Line Service Innovation: Discover the latest technologies and methods that improve efficiency and citizen satisfaction in front-line services.
- Indigenous Relations: Examine best practices for engaging with Indigenous communities and supporting reconciliation efforts.
- Navigating Organizational Change: Understand how regulated organizations manage change and transformation while ensuring compliance and maintaining operational stability.
- Remote Work and Flexible Work Arrangements: Evaluate strategies for maintaining productivity and employee well-being in a hybrid work environment.
- Voice to the Citizen: Utilize CX benchmarks, KPIs, and OKRs to drive organizational success and align with customer expectations.
Citizen Service 2021 | See what we did in 2021!
Speakers
![Jaxson Khan](https://mycspn.com/wp-content/uploads/2024/07/Jaxson-Khan-300x300.jpg)
Jaxson Khan
Outgoing Senior Policy Advisor to Minister of Innovation, Science, and Industry
![Jessica Cryer](https://mycspn.com/wp-content/uploads/2024/07/Jessica-Cryer-300x300.png)
Jessica Cryer
Partner, XA
![Joani Gerber](https://mycspn.com/wp-content/uploads/2024/07/Joani-Gerber-300x300.jpg)
Joani Gerber
CEO, investStratford
![Michael Etherington](https://mycspn.com/wp-content/uploads/2024/07/Michael-Etherington-300x300.jpg)
Michael Etherington
Indigenous Relations Consultant
![Shawn Ashley](https://mycspn.com/wp-content/uploads/2024/07/Shawn-Ashley-300x300.png)
Shawn Ashley
Director of Advisory, XA
Why Attend?
2024 Citizen Service Attendee Outreach
CSPN is undertaking a highly curated outreach approach to invite senior leaders from the following organizations:
- Federal Agencies
- Provincial Agencies
- Top 100 Municipal CAOs
- Crown Corporations
![](https://mycspn.com/wp-content/uploads/2021/04/Canada-Map-550x400.png)
![](https://mycspn.com/wp-content/uploads/2021/04/10-Regions-110x110.png)
![](https://mycspn.com/wp-content/uploads/2021/04/350-Attendees-110x110.png)
Financial & Insurance
Utilities
Construction
Postal Services
Educational Services
Transportation
Crown Corporation Agencies
Contact & Shared Service Centres
Healthcare
Telecommunications
Social Services
Food & Retail Services