2021 Citizen Service Summit

Citizen Service: Beyond the Pandemic

Join public sector leaders from all levels of Canadian Public Service who share a mandate of provide leading service to Canadian citizens. This innovative 2-day virtual summit will be held in September 2021 and will consist of 6 sessions designed to share future-forward trends and tactical steps organizations of all sizes can take to digitize, personalize, and automate.

Event Structure

Pre-Event Webinar: The Future of Citizen Service

Date: Thursday, July 15, 2021
Time: 1:00PM – 1:45PM EST

Please join CSPN Partner, David Singh, and Principal Digital Strategist, Federal Government at ServiceNow, Jonathan Alboum, to share insights of a recent study on citizen service expectations across Canada. This 45-minute webinar on July 15th at 1:00PM EST will cover key insights about what citizens expect, how public sector organizations can adapt, and what are some of the trends that will impact service beyond the pandemic.

This webinar is an early kick-off to our Citizen Service Summit that will take place virtually on September 15th and 16th, 2021.

Jonathan Alboum, Principal Digital Strategist, Federal Government, ServiceNow

Speaker: Jonathan Alboum, Principal Digital Strategist, Federal Government, ServiceNow

Bio:

Jonathan is a trusted technology thought leader, advisor to executives, and a mentor to many.

He is currently the Principal Digital Strategist for the Federal Government at ServiceNow. In this role, he works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior, Jonathan was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare, and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments.

David Singh, Partner, CSPN

Speaker: David Singh, Partner, CSPN

Bio:

David Singh is an experience-driven executive who has built and lead client-facing teams in a range of Fortune 500 and mid-market companies. David has served as a corporate and organizational strategy consultant with Deloitte Inc where he helped clients navigate the financial and human capital impacts of mergers and acquisitions. David has held progressively senior roles within high-growth technology, energy, and consumer finance companies where he has built and led sales, marketing, operations, finance, and customer care teams. David is passionate about helping leaders and organizations simplify their strategy to ensure alignment between internal and external stakeholders and ultimately drive traction towards happy clients and team-members.

David holds degrees from Huron University College at Western University and the Sauder School of Business at the University of British Columbia and is co-author of Hitting Stryde: An Early Career Gen-Y Career Survival Guide.

Citizen Service Summit: Days 1 & 2

Date: Wednesday, September 15, 2021 – Thursday, September 16, 2021
Time: 11:00AM – 4:00PM EST

More speakers will be announced in the coming weeks.

Dr. Gillian Mandich How to Build More Positive & Resilient Teams

Speaker: Dr. Gillian Mandich, Keynote Speaker & Happiness Expert

Bio:

Dr. Mandich has a PhD from Western University in Health Science, specializing in Health Promotion and her primary areas of research are happiness and health. Her work combines the latest research and practical wisdom with an engaging style to help people live happier, healthier lives.

Dr. Mandich is passionate about research. She is the founder of The International Happiness Institute of Health Science Research and is a part of the Meant2Prevent research team at SickKids. She appears regularly in the media on shows such as The Social, Marilyn Denis, Breakfast Television, The Morning Show, and CBC; is a graduate Student Innovation Scholar Program at the Richard Ivey School of Business Pierre L. Morrissette Institute for Entrepreneurship and World Discoveries; the co-lead investigator of The Canadian Happiness At Work Study; and has given two TEDx talks: “The Surprising Truth About Happiness” at TEDx Yorkville, and “The Two Things You Need To Know To Be Happier Today” at TEDx Windsor.

Corey Atkinson Leverage Learning to Spark

Speaker: Corey Atkinson, VP, Strategic Learning & Development

Bio:

As VP of Strategic Learning & Development and as a dynamic Professional Speaker, Corey has a wealth of experience in leadership, management, client service and business development, and focuses on supporting others to realize their objectives ahead of projected target dates. He has a sharp eye for what is required for organizations and individuals to develop their performance edge in business today.

As a professional speaker, who has spoken to audiences across North America, Corey is a leading authority on customer experience and engagement, leadership, culture and global business trends. Able to engage any audience any time of the day, Corey will deliver the energy and insights your audience or organization is looking for. His primary focus is to leave attendees excited, inspired and energized to take action and see tangible results.

As a master facilitator he has trained and coached over 10,000 professionals from all industries and has worked with over 1000 organizations. A seasoned facilitator, learning consultant, and certified trainer of Personality Dimensions, Corey is an avid developer of accelerated learning methodologies and experiences, programs and systems – all designed to turbo-charge learning for rapid development.

Passionate about helping others build skills and strategies, he has delivered many presentations and customized learning solutions for different organizations – for-profit, non-for-profit, private and public. Through his natural ability to connect, Corey proposes countless ways to acquire and use skills to evolve, grow and excel. The unifying theme of his work is this: The more we understand the principles of human nature, “what makes people tick,” the more effectively we can bring out the best in others, whether they are co-workers, employees, or customers.

David Singh Mastering Change Management Amidst the Post-Pandemic Chaos

Speaker: David Singh, Partner, CSPN

Bio:

David Singh is an experience-driven executive who has built and lead client-facing teams in a range of Fortune 500 and mid-market companies. David has served as a corporate and organizational strategy consultant with Deloitte Inc where he helped clients navigate the financial and human capital impacts of mergers and acquisitions. David has held progressively senior roles within high-growth technology, energy, and consumer finance companies where he has built and led sales, marketing, operations, finance, and customer care teams. David is passionate about helping leaders and organizations simplify their strategy to ensure alignment between internal and external stakeholders and ultimately drive traction towards happy clients and team-members.

David holds degrees from Huron University College at Western University and the Sauder School of Business at the University of British Columbia and is co-author of Hitting Stryde: An Early Career Gen-Y Career Survival Guide.

Nitin Badjatia Using Knowledge Management to Increase Employee Retention

Speaker: Nitin Badjatia, Head, Product Strategy – Customer Service Management, ServiceNow

Bio:

Nitin Badjatia serves as the Head of Product Strategy for ServiceNow’s Customer Service Management product line. He’s a two-decade veteran of enterprise customer service applications, having been at Siebel Systems, RightNow Technologies, and Oracle in various sales and strategy roles. Nitin also led business strategy at knowledge management pioneer Knova Software. In 2012, Nitin was awarded the Consortium for Service Innovation’s Innovator award for his extensive contributions to the industry at large.

FREE TICKET – VALID UNTIL END OF DAY AUGUST 15

TicketPassesFree Tickets
(Before August 15)
Regular Rate
(After August 15)
Individualx1FREE$25
Team x10FREE$100 (for groups of
5 or more)

Register your complimentary tickets before the deadline: August 15, 2021
Final Registration Deadline: September 8, 2021

2021 Citizen Service Attendee Outreach

CSPN is undertaking a highly curated outreach approach to invite senior leaders from the following organizations:

  • Federal Agencies
  • Provincial Agencies
  • Top 100 Municipal CAOs
  • Crown Corporations

Our Sponsors

Ready to sign up? Reserve your spot!