2024 Citizen Service Summit

Virtual | September 24 - 25, 2024

Citizen Service: A New Service Frontier

Join public sector leaders from all levels of Canadian Public Service who share a mandate of provide leading service to Canadian citizens. This innovative 2-day virtual summit will be held in September 24th & 25th, 2024 and will consist of 6 sessions designed to share future-forward trends and tactical steps organizations of all sizes can take to digitize, personalize, and automate.

Key Topics:

  • Digital Transformation in Government: Discover how technology is modernizing public services, improving citizen engagement, and enhancing operational efficiency.
  • Building Resilient Communities: Learn about strategies to strengthen community resilience against crises such as pandemics, natural disasters, and economic downturns.
  • Equity, Diversity, and Inclusion in Public Service: Explore initiatives promoting diversity and inclusion within government agencies and the importance of equitable policies.
  • Climate Action and Sustainable Development: Understand the role of government in addressing climate change and promoting sustainable development practices.
  • Public Health and Healthcare Delivery: Examine innovations in healthcare delivery and public health policy, with a focus on lessons from the COVID-19 pandemic.
  • Data Privacy and Cybersecurity: Discuss the importance of protecting citizen data and safeguarding government systems from cyber threats.
  • Remote Work and Flexible Work Arrangements: Evaluate the shift towards remote work in government agencies and strategies for maintaining productivity and employee well-being.
  • Infrastructure Investment and Economic Recovery: Explore how government infrastructure projects stimulate economic growth and address regional disparities.
  • Public-Private Partnerships (PPPs) in Service Delivery: Assess the effectiveness of PPPs in delivering public services and infrastructure projects.
  • Government Transparency and Accountability: Discuss strategies to enhance transparency, accountability, and public trust in government institutions.

Citizen Service 2021 | See what we did in 2021!

Why Attend?

Forge Valuable Connections:
Network with influential public sector professionals and thought leaders.
Gain Valuable Insights:
Learn from experts about the latest trends and strategies in public service.
Enhance Your Skills:
Participate in interactive sessions designed to provide practical knowledge and tools.

2024 Citizen Service Attendee Outreach

CSPN is undertaking a highly curated outreach approach to invite senior leaders from the following organizations:

  • Federal Agencies
  • Provincial Agencies
  • Top 100 Municipal CAOs
  • Crown Corporations

Financial & Insurance



Postal Services

Educational Services


Crown Corporation Agencies

Contact & Shared Service Centres



Social Services

Food & Retail Services