Customer Service Training

CSPN’s Service and Experience Training methodology is designed to Educate, Empower and Motivate your most valuable assets who bring the CX Vision to life – your people. These immersive learning experiences bridge strategy and skills to activate delightful customer experiences. We know that trained employees are happier employees, and happier employees deliver better customer experiences. Customized to your unique CX strategy, training is designed to build skills, confidence, and competence.

Key Outputs

  • Off-the-Shelf & Customized Curriculum Options Available
  • Virtual and In-Person Instructor-Led, Self-Guided, Micro & E-Learning Options
  • Branded Train-the-Trainer, Facilitator Guides & Participant Workbook Options Available

Key Value

  • Build organizational agility through cross-functional employee capabilities
  • Improve service-focused workforce competencies in technical and soft skills
  • Cultivate customer-centricity and build awareness of organizational CX Strategies, Segments, and Journeys