CX Assessment

CSPN’s CX Assessment methodologies provide a snapshot of current experience drivers across the organization. The Assessment looks across six key domains (Brand Promise, Customer Perceptions, Customer Behaviors, CX Strategy, Measurement and Culture) that will help you benchmark CX efforts in your company. Whether you are looking to identify a baseline CX measurement for future projects or want to confirm your current capabilities, we have the expertise to answer all your CX questions.

Key Outputs

  • Working Data-Model & Support Tools Tailored to Project Objectives
  • Comprehensive Findings Report / Collateral
  • Visual “Presentation-Style” Report Executive Summary

Key Value

  • Remove complexity and understand current CX capabilities and effectiveness
  • Target key focus areas and improvement opportunities
  • Build knowledgebase to drive future focused CX Design initiatives