Professional Learning & Development Starts Here
CSPN offers a broad range of training solutions for all your professional development needs – everything from Customer Service to Leadership, Management, Technical Skills and HR Support.
We know how important Customer Service is in delivering exceptional Customer Experiences. We proudly offer two industry recognized, and globally certified designation. Our Certified Client Service Specialist (CCSS©) and Certified Client Service Professional (CCSP©) Customer Service Designations deliver the tools, techniques and effective customer service skills required to ensure service excellence in every interaction. These designations will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.
Whether you work in the private, public or the not-for-profit sectors, you will take away the critical people skills you need to help your organization succeed.
CSPN LEARNING FRAMEWORK
Our model for all client interactions is the “3E” Framework: Engage – Educate – Empower.
Whether the need is organizational, learning & development or business functional training, our framework combines science and practice to ensure that learning and growth happen quickly and are permanent.
Choose Your Learning Journey
Customized training programs that deliver tangible results that stick: