Upcoming Workshops

Creating a Customer Centric Culture Image

Creating a Customer Centric Culture Virtual Workshop

April 20, 2021

9AM – 12PM EST

Online
Influencing Others Without Authority

Influencing Others Without Authority Virtual Workshop

April 22, 2021

9AM – 12PM EST

Online
Customer Success & Strategy

Customer Success & Strategy Virtual Workshop

April 30, 2021
Online
Understanding Emotional Intelligence

Understanding Emotional Intelligence Virtual Workshop

May 18, 2021

1PM – 4PM EST

Online
Handling Critical & Sensitive Conversations

Handling Critical and Sensitive Conversations Virtual Workshop

June 22, 2021

1PM – 4PM EST

Online

Personality Dimensions Virtual Workshop

July 27, 2021

1PM – 4PM EST

Online
CCSS Bootcamp

Certified Client Service Specialist (CCSS©) Designation Virtual Bootcamp

August 24 – 25, 2021
Online
Coaching for Performance

Coaching for Performance Virtual Workshop

September 21, 2021
Online

Leading with Excellence Virtual Workshop

September 28, 2021
Online

Contact Centre Operations Fundamentals Virtual Workshop

October 26, 2021
Online
CCSS Bootcamp

Certified Client Service Specialist (CCSS©) Designation Virtual Bootcamp

November 23 – 24, 2021
Online

Half-Day Time Management Virtual Workshop

November 30, 2021
Online