Our Customer Experience and Service Designations
This certification is for employees with the customer service designation. The program includes training in many different tools used for customer service. The following courses, each of which covers a broad range of topics in the field of customer service, are offered:
The CCSS© certification can be obtained by completing 3 of the courses listed above (Note the mandatory courses). Or complete the 2-day CCSS© Designation Bootcamp.
This certification builds on the basic concepts introduced in Level 1 by introducing useful skills for team leaders and management. Employees who complete this course have mastered customer relations and sales. The following courses are offered:
The CCSP© certification can be obtained by completing 3 of the courses listed above (Note the mandatory courses).