December 2, 2021

2021 CSPN Women in Leadership Virtual Summit

Highlight Video
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December 2, 2021

2021 CSPN Women in Leadership Virtual Summit

Teaser Video
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December 1, 2021

5th Annual Women in Leadership Summit – Press Release

10 Day Virtual Summit
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November 5, 2021

CX Maturity Matrix

Recording
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July 16, 2021

The Future of Citizen Service Webinar – Recording

Recording
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June 4, 2021

2021 State of the Contact Centre Insights Discussion Webinar – Recording

Recording
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June 2, 2021

Canadian Contact Centers will be forever changed, for the better, post-pandemic

2021 State of the Contact Centre Press Release
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May 20, 2021

How to Foster Agent Engagement in a Hybrid Contact Center – Recording

Recording
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May 13, 2021

Spothlight Interview with Charles Brown – Recording

Recording
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April 12, 2021

Knowledge Management

Recording
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