Join the CSPN Community

One of the things that makes CSPN so great is Our Community of like-minded professionals, comprised of customer experience, service and leadership professionals from organizations across North America. Today, CSPN empowers more than 2,000 members in across North America, diversified among 20+ industries and types of businesses.

As a CSPN member you can harness the knowledge, influence and trust of the North America’s most influential and innovative business leaders to inspire business, personal, and community growth. We foster connections, build networks and provide the tools and resources to help individuals and organizations build the skills and capabilities they need to be successful.

You don’t have to be a Member to benefit from the CSPN community and attend our events, but there are exclusive benefits that CSPN members receive.


CPSN Member Benefits

  • Grow Your Professional Network
  • Learn & Grow
  • Save Money


Not sure which membership is best for you?

Compare membership benefits here

Still have questions?  Take a look at our FAQ here 

What’s included in membership?

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Receive discounts on workshops and e-learning. CSPN offers:

  • Discounted rates for Public Session training workshops (50+ sessions held annually)
  • Discounted rates for on-site, customized training
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Receive access to these services:

  • Free copy of CSPN’s Annual Customer Service / Experience Benchmark Survey
  • Free attendance to Monthly Webinars
  • Monthly Newsletter filled with articles, professional advice and member profiles
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Business members receive discounts on advertising in the CSPN monthly newsletter and exhibiting at the annual conference.

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Networking Events

Receive discounts on these networking events:

  • Free attendance to Breakfast and Lunch and Learn sessions with specialized keynote speakers
  • Discounted rates to industry leading events (Women in Leadership Gala, Customer Service Representative Awards)
  • Discounted rates to Annual Customer / Employee Experience Conference
  • Free enrollment in CSPN Mentorship network
  • Discounted advertising rates in CSPN newsletters and conference collateral
  • Free job posting / advertisement

Upcoming events

2-Day Coaching for Performance Public Workshop

Markham, ON, Mar 28 - Mar 29

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Women in Leadership Breakfast Meeting - hosted by Hyundai Auto Canada Corp.

Markham, ON, Apr 2 - Apr 2

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Effective Facilitation Public Workshop

Markham, ON, May 2 - May 3

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22nd Annual Customer Experience Conference

The Globe and Mail Centre - 351 King Street East, Level 17, Toronto ON M5A 0N1, May 28 - May 30

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3-Day Certified Client Service Specialist Designation BootCamp

Markham, ON, Jul 12 - Jun 14

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Delivering Responsive Customer Service Public Workshop

Markham, ON, Jun 12 - Jun 12

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Managing Difficult Clients & Situations Public Workshop

Markham, ON, Jun 13 - Jun 13

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Conflict Resolution Public Workshop

Markham, ON, Jun 14 - Jun 14

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Influencing Others Without Authority - Public Workshop

Markham, ON, Jun 20 - Jun 20

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8th Annual CX Strategies Summit Canada 2019

, Apr 16 - Apr 17

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Join the CSPN Community

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