Customer Service Professional Network (CSPN) members are team leaders, managers, directors, vice-presidents, owners, and CEOs of companies of all types and sizes in virtually every industry – manufacturing and non-manufacturing, private and public sector – from the Fortune 500 to the emerging blue chip giants of the twenty-first century.

With a CSPN membership, you have access to our network of customer service professionals, discounts on networking events and training, and access to CSPN resources.

Not sure which membership is best for you?

Compare membership benefits here

Still have questions?  Take a look at our FAQ here 

What’s included in membership?

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Receive discounts on workshops and e-learning. CSPN offers:

  • CCSS© and CCSP© Designations
  • Over 50 soft skills workshops
  • 40+ e-Learning courses
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Receive access to these services:

  • Monthly Newsletter filled with articles, professional advice, and member profiles
  • Access to CSPN whitepapers, articles, and other content
  • Free job postings
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Business members receive discounts on advertising in the CSPN monthly newsletter and exhibiting at the annual conference.

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Networking Events

Receive discounts on these networking events:

  • Breakfast and Lunch Meetings with special guest speakers
  • Staff Appreciation Night held in the fall to honour front line professionals
  • Annual Conference featuring recognized experts in the area of service, technology and strategy
  • Organized Special Events relevant to the Customer Service Industry
  • Customer Service Week celebrated internationally during the first week 
of October

Upcoming events

21st Annual Customer Experience Conference

The Globe and Mail Centre - 351 King Street East, Level 17, Toronto ON M5A 0N1, May 14 - May 16

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Women in Leadership Fire Side Chat with Jennifer Laidlaw, Tracey King & Sheri Spinks - Tourism Toronto

Toronto, ON, Feb 22 - Feb 22

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2-Day Contact Centre Operations & Management - Public Workshop

Markham, ON, Feb 14 - Feb 15

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3-Day Certified Client Service Specialist (CCSS©) Designation BootCamp

Markham, ON, Feb 27 - Mar 1

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Delivering Responsive Customer Service Public Workshop

Markham, ON, Feb 27 - Feb 27

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Managing Difficult Clients & Situations Public Workshop

Markham, ON, Feb 28 - Feb 28

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Conflict Resolution Public Workshop

Markham, ON, Mar 1 - Mar 1

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Impactful Business Communication - Public Workshop

Markham, ON, Mar 8 - Mar 8

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2-Day Coaching for Performance Public Workshop

Markham, ON, Apr 19 - Apr 20

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Proactive & Persuasive Communication - Public Workshop

Markham, ON, Mar 27 - Mar 27

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Join the CSPN Community

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