Join the CSPN Community

One of the things that makes CSPN so great is Our Community of like-minded professionals, comprised of customer experience, service and leadership professionals from organizations across North America. Today, CSPN empowers more than 2,000 members in across North America, diversified among 20+ industries and types of businesses.

As a CSPN member you can harness the knowledge, influence and trust of the North America’s most influential and innovative business leaders to inspire business, personal, and community growth. We foster connections, build networks and provide the tools and resources to help individuals and organizations build the skills and capabilities they need to be successful.

You don’t have to be a Member to benefit from the CSPN community and attend our events, but there are exclusive benefits that CSPN members receive.


CPSN Member Benefits

  • Grow Your Professional Network
  • Learn & Grow
  • Save Money


Not sure which membership is best for you?

Compare membership benefits here

Still have questions?  Take a look at our FAQ here 

What’s included in membership?

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Receive discounts on workshops and e-learning. CSPN offers:

  • Discounted rates for Public Session training workshops (50+ sessions held annually)
  • Discounted rates for on-site, customized training
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Receive access to these services:

  • Free copy of CSPN’s Annual Customer Service / Experience Benchmark Survey
  • Free attendance to Monthly Webinars
  • Monthly Newsletter filled with articles, professional advice and member profiles
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Business members receive discounts on advertising in the CSPN monthly newsletter and exhibiting at the annual conference.

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Networking Events

Receive discounts on these networking events:

  • Free attendance to Breakfast and Lunch and Learn sessions with specialized keynote speakers
  • Discounted rates to industry leading events (Women in Leadership Gala, Customer Service Representative Awards)
  • Discounted rates to Annual Customer / Employee Experience Conference
  • Free enrollment in CSPN Mentorship network
  • Discounted advertising rates in CSPN newsletters and conference collateral
  • Free job posting / advertisement

Upcoming events

3-Day Certified Client Service Specialist (CCSS©) Designation BootCamp - Vancouver

Accent Inns | 3777 Henning Dr | Burnaby, BC V5C 6N5 | Canada, Jan 28 - Jan 30

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3-Day Certified Client Service Specialist Designation BootCamp

Markham, ON, Feb 25 - Feb 27

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Emerging Leaders Breakfast Meeting - hosted by Adidas Canada

Woodbridge, ON, Mar 11 - Mar 11

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2-Day Customer Success & Strategy Public Workshop

Markham, ON, Mar 25 - Mar 26

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Understanding Emotional Intelligence Public Workshop

Markham, ON, Jun 30 - Jun 30

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23rd Annual Customer & Employee Experience Conference

BMO Institute for Learning , May 13 - May 15

Learn More

Join the CSPN Community

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