Join the CSPN Community

One of the things that makes CSPN so great is Our Community of like-minded professionals, comprised of customer experience, service and leadership professionals from organizations across North America. Today, CSPN empowers more than 2,000 members in across North America, diversified among 20+ industries and types of businesses.

As a CSPN member you can harness the knowledge, influence and trust of the North America’s most influential and innovative business leaders to inspire business, personal, and community growth. We foster connections, build networks and provide the tools and resources to help individuals and organizations build the skills and capabilities they need to be successful.

You don’t have to be a Member to benefit from the CSPN community and attend our events, but there are exclusive benefits that CSPN members receive.


CPSN Member Benefits

  • Grow Your Professional Network
  • Learn & Grow
  • Save Money


Not sure which membership is best for you?

Compare membership benefits here

Still have questions?  Take a look at our FAQ here 

What’s included in membership?

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Receive discounts on workshops and e-learning. CSPN offers:

  • Discounted rates for Public Session training workshops (50+ sessions held annually)
  • Discounted rates for on-site, customized training
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Receive access to these services:

  • Free copy of CSPN’s Annual Customer Service / Experience Benchmark Survey
  • Free attendance to Monthly Webinars
  • Monthly Newsletter filled with articles, professional advice and member profiles
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Business members receive discounts on advertising in the CSPN monthly newsletter and exhibiting at the annual conference.

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Networking Events

Receive discounts on these networking events:

  • Free attendance to Breakfast and Lunch and Learn sessions with specialized keynote speakers
  • Discounted rates to industry leading events (Women in Leadership Gala, Customer Service Representative Awards)
  • Discounted rates to Annual Customer / Employee Experience Conference
  • Free enrollment in CSPN Mentorship network
  • Discounted advertising rates in CSPN newsletters and conference collateral
  • Free job posting / advertisement

Upcoming events

Influencing Others Without Authority - Public Workshop

Markham, ON, Sep 5 - Sep 5

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2-Day Customer Success & Strategy Public Workshop

Markham, ON, Sep 11 - Sep 12

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2-Day Leading with Excellence Public Workshop

Markham, ON, Dec 11 - Dec 12

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2-Day Coaching for Performance Public Workshop

Markham, ON, Sep 16 - Sep 17

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Critical Conversations Public Workshop

Markham, ON, Sep 26 - Sep 26

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Effective Facilitation Public Workshop

Markham, ON, Sep 24 - Sep 25

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Women in Leadership Gala Event

Toronto, ON, Oct 16 - Oct 16

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CX Week Canada

, Sep 23 - Sep 25

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Join the CSPN Community

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