To view our past events, click the button below.
To view our 2021 Community Event Survey Results, click the button below.
CX Maturity Matrix Virtual Workshop
November 4, 2021
1PM EST
1PM EST
Online
5th Annual Virtual Women in Leadership Summit
November 15-26, 2021
Online
Previous Events
2021 Citizen Service Summit
2-Day Summit
September 15-16, 2021
11AM – 4PM EST
11AM – 4PM EST
Online
2021 Citizen Service Summit
Summer Starter: Pre-Event Webinar
July 15, 2021
1PM – 2PM EST
1PM – 2PM EST
Complimentary, Online
Webinar: The latest trends in Customer Service across Canada
June 16, 2021
12PM – 1PM EST
12PM – 1PM EST
Online
State of the Contact Centre - Insights Discussion Webinar
June 3, 2021
1PM – 1:45PM EST
1PM – 1:45PM EST
Online
Webinar: How to Foster Agent Engagement in a Hybrid Contact Center
May 20, 2021
1PM – 2PM EST
1PM – 2PM EST
Online
Spotlight Interview with Charles Brown, LifeLabs
May 12, 2021
1PM – 1:45PM EST
1PM – 1:45PM EST
Online
Knowledge Management Virtual Workshop
April 8, 2021
1PM – 3PM EST
1PM – 3PM EST
Online
International Women’s Day | Diversity, Equity, & Inclusion Fireside Chat
March 8, 2021
10AM – 11AM EST
Online