CSPN Event Signature

DATE: OCTOBER 17, 2018
LOCATION: OLD MILL | 21 Old Mill Rd, Etobicoke, ON M8X 1G5
TIME: 4:30 PM – 9:30 PM







Keynote Seal


Host, “The Bachelor and the Bachelorette Canada After Show” | Co-Host, Q107


The warm and smiling face of Breakfast Television Toronto’s “Live Eye” segment for 23 years, Jennifer Valentyne is now the host of “The Bachelor and The Bachelorette Canada’s” first live After Show on the W Network, and a co-host on Q107 with John Derringer. With her infectious enthusiasm lighting up everything she does, Jennifer is the perfect choice for our Keynote. Jennifer will inspire you!

Jennifer’s journey to being one of the most recognizable faces on television started while she was attending Centennial College for Radio and Television Broadcasting, working as the Key590 radio station Cash Car Girl while studying. She then took an internship at MuchMusic, and after graduation, obtained a full time position as a graphics operator in hopes of becoming a VJ. Moses Znaimer, founder of Citytv, had other plans, and brought her to morning television in the memorable role of the singing weather girl, and the rest is history.

Over the course of her career, Jennifer has interviewed celebrities such as Sir Richard Branson, Billy Crystal, Rachel McAdams, Channing Tatum, and Harrison Ford, but her passion has always been people in the community–she has the exceptional gift of unearthing their fascinating stories and sharing them in a meaningful way.

An actor, Jennifer was a founding member of the comedy troupe “On the Off Ramp” and studied improv at The Second City, as well as working with one of the originals, Joe Flaherty, on character building. She has been writing songs and singing jazz since she was a teenager and went on tour after releasing two CDs.

Jennifer is deeply fulfilled by giving back to the community with volunteer initiatives and is actively involved with Camp Oochigeas, The Children’s Breakfast Club, Dreams Take Flight, Habitat for Humanity, Women Build, Pride Build and World Vision.



Panelists Seal


Lilliette Davidson
National Director, Customer Service –
Pharmaceutical Distribution & Operations,
McKesson Canada

As a multi-faceted high-performance business leader, Lilliette Davidson has spent 17 years working in the Canadian healthcare services, medical laboratory and diagnostics services industry for McKesson Canada, LifeLabs Medical Laboratory Services, CML Healthcare and Dynacare, as well as, in the pharmaceutical, retail and manufacturing sectors.  Lilliette has held Director or Managerial level positions where she distinguished herself in the key areas of customer service; patient services operations;  commercial sales and business development and building highly effective teams. In any task that she undertakes, Lilliette demonstrates a special talent for creating powerful visions for transformation and continuous improvement.

Rekha Rao-Mayya
National Technical Director,
Microsoft Dynamics 365

Rekha Rao-Mayya leads the technical teams for Microsoft’s Dynamics Business Applications for Canada. She helps organizations implement successful strategies to optimize their Digital Transformation and create new and engaging customer and employee experiences. She is considered a thought leader in crafting best practices that produce measurable impact across teams, while creating a positive and fun culture. As an accomplished senior sales leader, Rekha recently received the Microsoft “Valuable Contributor Platinum – FY18” award for outstanding leadership and the ability to champion critical initiatives for Microsoft technical sellers. She has managed large, global teams, working across multiple time zones in a day (with or without being jet lagged!)

Juanita Dickson

President, Gusto 54
Juanita’s passion for brand loyalty and an exceptional customer experience is what guides her direction. She has a contagious entrepreneurial spirit that turns a strong vision into reality in a journey that is fun, collaborative and as quick as they come! She is responsible for establishing the Gusto 54 brand and expanding it beyond our existing restaurant experiences. Since joining as President in 2014 the company has transitioned from 3 to 10 concepts and has received international acclaim. She oversees the development and launch of new business opportunities, like the Gusto 54 product line, catering division, partnership agreements and restaurant expansion. Juanita has almost two decades of brand and marketing experience. Over the last 15 years, she has worked with some of the top fortune 500 brands providing strategic counsel and execution on product launches, customer experience design, employee engagement and brand loyalty solutions. She holds her Masters in Marketing and Communication from Schulich School of Business and an undergrad in Hospitality & Business Administration from Ryerson University.
Shelly Andrews
Director, Client Services
Shelly is proud of the employees in Client Services, they are dedicated and committed to our patients and she takes every opportunity to coach, develop and build a team and a great place to work, all in support of building a healthier Canada.  Shelly is proud of and committed to delivering high quality service excellence by leading and supporting high performing teams in a very complex and dynamic industry. What we do every day provides diagnostic services to thousands of patients and HCP, supporting the medical care, diagnosis and health management of Canadians. Shelly is proud of the quality service and the dedication delivered by employees of LifeLabs, this dedication makes her proud of her accomplishments and what she does. It is exceptionally rewarding to be part of a dynamic company that is driven by excellence. Shelly was the project champion for the ON provincial launch of myResults, an innovative opportunity that was successfully launched to ON residence at a time when it was thought it was not the right time, today LifeLabs has almost 2 million ON residence who use the system to get their personal results.
CSPN Event Signature

We are excited to host our 2nd Women in Leadership networking and awards evening in Toronto. This remarkable event will include a luxurious evening full of engaging panelists and a motivational keynote speaker, JENNIFER VALENTYNE who will inspire you to new heights. Join over 150 other women and men in recognizing and celebrating women leaders as they receive their awards. Bring your team and let’s celebrate together! Enjoy and have fun at the photo booth and get a professional head shot!

On October 17th 2018, guests will get the opportunity to celebrate the award finalists and winners, meet and enjoy the company of incredible men and women who are committed to customer experience excellence and celebrate Women Leadership.

After an elegant cocktail reception, guests will be invited for a four-course dinner, keynote speaker, entertainment, and the official awards, where the winners of our award categories will be announced.

Note: Men are also encouraged to join us at this event. The perspectives that will be shared will encourage everyone to explore challenges and opportunities with a different lens, focusing on how to build strong leadership into different cultures and contexts.

We look forward to you joining us!

Old Mill Hall
Old Mill Logo


4:30 PM – 5:30 PM

Registration + Formal Networking + Vendor Exhibition + Cocktails & Appetizers & PHOTOBOOTH!

5:30 PM – 5:40 PM


5:40 PM – 6:10 PM

Keynote Speaker

6:10 PM – 6:30 PM


6:30 PM – 7:15 PM

Dinner + Entertainment

7:15 PM – 8:00 PM


8:00 PM – 9:15 PM

Awards Ceremony

9:15 PM – 9:30 PM

Closing Remarks



2 ways to register:
1. Download, complete and send the form to info@mycspn.com

2. Register online

MEMBERS: $159 + tax
NON-MEMBERS: $199 + tax
MEMBER TABLE OF 10: $1,590 + tax
NON-MEMBER TABLE OF 10: $1,990 + tax

For early bird registrations, take off an extra 5% off the regular rate. Early Bird Rates expire August 17, 2018.
For discounted group rates, please contact us. All prices are in CAD, plus applicable taxes.



Why Nominate?
We want to celebrate tenacious, impactful, and successful women who work hard everyday to strengthen their brand, their community, and advance the customer experience industry. We want to help you give thanks to the women you know who are decision makers, service advocates, leaders, and mentors. Give them a round of applause and let us all appreciate what they do by nominating someone you know today.

Questions?  Click here to view our FAQs.

How to Nominate instructionsNomination Process

Award Categories

  • 1. Customer Engagement Leader Award
  • 2. Employee Engagement Leader Award
  • 3. Advocacy Leader Award
  • 4. Community Advocate Leader Award
  • 5. Business Leader of the Year Award
  • 6. Entrepreneur of the Year Award
  • 7. Emerging Leader Award
  • 8. Leader in Change Management Award
  • 9. Leader in Diversity & Inclusion Award
  • 10. Lifetime Achievement Award (Public/Private Sector)
1. Customer Engagement Leader Award
This person is all about the customer. Her number one priority is making sure the customer is actively engaged with the company and that her team(s) is providing an excellent experience throughout the entire customer journey. She has had tremendous impact on improving her team(s)’ capabilities and improving customer engagement. She supports her team(s) in any way she can and encourages them to become more customer-centric on a daily basis.
This is someone in a managerial/leadership position with direct customer engagement responsibilities.
2. Employee Engagement Leader Award
Nominate a person who helps others love their job, remain engaged, and encourages them to give their 100% effort. She is likely someone who welcomes ideas and suggestions from her team, encouraging them to remain active in their work and feel like they add value to the organization through their efforts. Her team looks forward to coming to work and she helps increase their motivation. She wants her team to use their capabilities, realize their potential and grow. This person could also be one who thinks of new ways to engage employees, creating a plan and implementation strategy to help them do so. She could also be the one to take out her team for appreciation dinners or give her colleagues and team gifts for their hard-work.
3. Advocacy Leader Award
This award honours a woman who has made great contributions to advocating equal opportunity and has shown commitment to support and mentor female talent by developing strategies, taking action and proposing solutions to influence positive changes in the organization and workplace culture.  This woman supports the female community in the organization, through education and empowerment.  This award is open to all genders in any sector or profession.
4. Community Advocate Leader Award
This award recognizes a female who has provided outstanding service and dedication to society through voluntary participation in community organizations, government sponsored activities or humanitarian work. She has made it a point to devote her own time and resources to champion her cause and has made a significant difference/impact within the community.
5. Business Leader of the Year Award
This award recognizes a woman who is respected and noted as an outstanding leader committed to excellence. She is a leader who promotes positive change in the community and workplace, and a professional business woman who creates and opens opportunities.
6. Entrepreneur of the Year Award
This award recognizes a woman that has the passion and innovation to start up a business/organization in the corporate world, creating new approaches and solutions, and filling a need to break into the market.  This nominees drive, sacrifices, and risks have differentiated her from the pack and led her to success and making a difference.  She may be a founder, owner, leader or innovator.
7. Emerging Leader Award
This award honours high potential leaders who are taking strides to further themselves personally and professionally by showing initiative, determination and commitment.
Nominate a person who is inspiring, hardworking, and a strong leader with high ambitions and futuristic vision. The team has high regards for her and her work, they appreciate her management style and look for her input. She is someone who has high potential in becoming something great and you trust that she will get there one day. You believe in her capabilities as an emerging leader and amazed by her work ethic, impact and efforts.
The award will be presented to the candidate who has demonstrated growth, a commitment to career development and an ability to take leadership roles and overcome obstacles during the past 12 months.
8. Leader in Change Management Award
A person who is constantly supporting organizational change activities, is futuristic, and propels others to change and reach company goals. This individual is a leader and advocate of change within your company/team. She provides leadership, coaching and guidance to her team to help ease transitions and increase the rates of adoption for change. She communicates effectively in letting others understand and envision the impact and need for change.
This leader has set a clear vision for change and engages employees to work collaboratively and inclusively with team members to create the change and influence positive outcomes.
She can explain the purpose of the change and connect the change to the organization’s values and strategic plan.
This leader works tirelessly to remove obstacles, demonstrating commitment and perseverance.
9. Leader in Diversity & Inclusion Award
This award recognizes a passionate, inclusive, and welcoming leader whose efforts to promote and raise awareness about diversity and inclusion have had a tangible, positive impact within her organization and/or the community. Her passion and commitment to diversity and inclusion is contagious; she is a role model who inspires action in others. This category recognizes a person who not only lives and breathes diversity and inclusion in her own daily actions, she fosters an environment within which others around her also embrace it.
10. Lifetime Achievement Award (Public/Private Sector)
This award honours a leader who has dedicated their career to exceptional leadership, service and has a passion for customer excellence over a significant period.  Through both their actions and contributions, they have made noteworthy and outstanding contributions to the field of customer experience and have had a career of empowering employees through professional development.  This person has consistently exemplified and demonstrated the core values of helping employees be great at what they do.
As well, they have been a known industry pioneer of the customer service experience, sales, management, leadership and personal excellence areas.




21 Old Mill Rd, Etobicoke, ON M8X 1G5

The exclusive Old Mill Toronto hotel offers 57 beautifully appointed and individually unique, luxury hotel guest rooms and suites. Nestled in the beautiful Humber Valley and adjacent to the Parkland and Toronto Bike & Walking Trail System, it is an ideal location that complements many corporate events and retreats.

Preferred Hotel Rate
$225.00 CAN for King/Double Bed Room – ONLY 4 ROOMS REMAINING!
Available until October 12, 2018, or until group block sold out

Tel: 1-866-653-6455 and ask for Room Reservations
Reference CSPN for preferred rate

Outside Old MillHow to Nominate instructionsInside Old Mill









CSPN’s 1st Women in Leadership Gala boasted a sold-out, jam-packed evening filled with passionate women and a group of high-caliber panelists and guest speakers that left the attendees in awe of their inspirational rise to the top. 2017’s Gala delivered an exciting and thought-provoking evening that had a record attendance of close to 150 women and men in the customer service industry come together to celebrate female leaders that surround and empower us in the workplace.

Read More

CSPN 2017 Women in Leadership Highlight Video

For more photos, please visit our Facebook.

For testimonials, please visit our Youtube Channel.







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