Thank you for attending CSPN's 5th Annual Women In Leadership Summit

November 15-26, 2021 | Virtual Event

Sponsored By:
Silver Sponsor
Bronze Sponsor
Bill Gosling Outsourcing

5th Annual
Women In Leadership Summit

On November 15th – 26th, we hosted our 5th Annual Virtual Women in Leadership Summit on our Digital Events Platform.

Over 50 organizations and 500+ attendees were engaged from the comfort of their own home in skill-building and networking workshops, keynote sessions, a live Awards Ceremony, and numerous roundtable discussions all focused on women in leadership.

This event aimed to bring together business professionals from various industries to learn how we could continue to adapt and grow during and post-pandemic. In addition, CSPN celebrated the tenacious, impactful, and successful industry leaders who work hard to strengthen their brand, their community, and advance the customer experience industry. Many amazing leaders were nominated in the 10 award categories and on November 26th, the award winners were announced during our live Awards Ceremony.

CSPN’s Digital Learning Platform will enable you to:

Network with 500+ professionals from 50+ organizations during daily roundtable sessions

Attend an engaging virtual Keynote

Learn and participate in 6 networking and 4 skill-builder workshops

Engage in live discussion forums and chat rooms

Access all recorded content

Receive a Women in Leadership Certification upon completion of the summit

Celebrate with success and receive recognition during the live Award Ceremony

Event Agenda

Day 1 | Monday, November 15, 2021

1:00PM - 2:00PM EST - The Power of Play for Wellness, Connection and Innovation

Speaker: Dr. Shimi K. Kang MD, FRCPC, CEO, Spark Mindset App

Presentation Overview:

Coming Soon

Day 2 | Tuesday, November 16, 2021

10:00AM - 10:45AM EST - Coffee Talk Roundtable - Don't Let Fear be Your Decision Maker: Finding your Voice at Work

Speaker: Sara Schmidt, Vice President, Enterprise Strategy, Agriculture Financial Services Corporation (AFSC)

Presentation Overview:

Join us in an engaging conversation about leadership journeys.  We will listen to stories and experiences from women leaders, in male dominated industries, who have championed for development and have been successful. Were there things that you wished someone had told you in the early stages of your career?  Or are you an emerging leader that have questions and eager to get an opinion?


  1. Tips on how to ask for what you want (need)
  2. Tips on how to garner sponsorship versus simply mentorship
  3. Tips on how to influence at executive and board tables
  4. Tips on networking and the value of relationships

1:00PM - 2:00PM EST - Pink Cash - A Woman’s Guide to Power over Money

Speaker: Joyce Rojas, Transformational Speaker & Money Mindset Consultant, My Success Studio

Presentation Overview:

Coming Soon

Day 3 | Wednesday, November 17, 2021

1:00PM - 2:00PM EST - Organizational Growth Starts with Trust

Speaker: Corey Atkinson, VP, Strategic Learning & Development, CSPN

Presentation Overview:

Coming Soon

Day 4 | Thursday, November 18, 2021

10:00AM - 10:45AM EST - Coffee Talk Roundtable - Driving Team Performance Through Purpose, Function & Skills

Speaker: Angeline Singh, Director – Service Delivery, ADP Canada

Presentation Overview:

Driving performance and cultivating a high performance team can be some what challenging and even more so now as we are pushed into a virtual environment. This session would be a discussion on the structure and approach on how to ensure your team has a purpose and clearly define goal. In order to achieve the goal its important on how the team will function and the ensuring you have the right people and skills supporting the various deliverables.


  1. Understanding how to clearly define purpose and goals
  2. Understanding how to plan and formulate the structure and function of the team
  3. The people part of delivering on goals: understanding people, their skills and strengths and how to successfully utilize the available talent
  4. Communicating effectively at all stages

1:00PM - 2:00PM EST - Fireside Chat - Our Path to C-Suite


Speaker: Trang Trinh, Founding Director & CEO, TREC Brands, & Danielle Cerisano, CFO, League Inc.

Presentation Overview:

Coming Soon

Day 5 | Friday, November 19, 2021

1:00PM - 2:00PM EST - Coming Soon!

Presentation Overview:

Coming Soon

Day 6 | Monday, November 22, 2021

1:00PM - 2:00PM EST - Resilience & Leadership


Speakers: Natasha Singh, Senior Vice President, Operations, and Melissa Hurley (VP of Training & Development)

Presentation Overview:

Coming Soon

Day 7 | Tuesday, November 23, 2021

1:00PM - 2:00PM EST - How the Pandemic Required us to be Courageous Leaders

Speaker: Nicole McNeill, President & CAO, MPAC

Presentation Overview:

Coming Soon

Day 8 | Wednesday, November 24, 2021

1:00PM - 1:45PM EST - Fireside Chat - Career Transitioning - Making the Leap of Faith

Speaker: Sarah Sklash, Motelier / Co-owner, The June Motel

Presentation Overview:

Coming Soon

Day 9 | Thursday, November 25, 2021

10:00AM - 10:45AM EST - Coffee Talk Roundtable - Building Team Trust for High Performance

Speaker: Maudrie Smith, Director, Customer Care Operations, Metergy Solutions

Presentation Overview:

Coming Soon

1:00PM - 1:45PM EST - Look at me. Look at us. Look at them.

Speaker: Kelly Ngo, Managing Director, ATB Client Care, ATB Financial

Presentation Overview:

A 3 topic session that focuses on your career, your culture, and your leadership. It brings the 3 topics together and aligns it to an individual’s career journey, and how to thrive and make an impact at each stage. We start by focusing on you, and the tactics that will elevate you to the next level.

We’ll shift to how you can make a greater impact by creating an environment for everyone to thrive, through creating a culture of belonging.

And we’ll end the session by talking about the intentional actions leaders can take to elevate others and unlock performance for your organization.


  1. Tactics for elevating yourself.
  2. How to create an environment where everyone can thrive through creating a culture of belonging.
  3. Intentional actions on how to lead others and unlock performance.

Day 10 | Friday, November 26, 2021

Awards Ceremony

More information coming soon!

About the Speakers

Dr. Shimi Kang

Dr. Shimi K. Kang

CEO, Spark Mindset App

Dr. Shimi K. Kang is an award-winning, Harvard-trained psychiatrist, researcher, media expert, and international keynote speaker. She is a Clinical Associate Professor at the University of British Columbia and #1 best-selling author of The Dolphin Parent and The Tech Solution: Creating Healthy Habits for Growing up in A Digital World. Dr. Kang is passionate about providing science-based tools that optimize the power of the human mind. She is the founder of Dolphin Kids: Future-Ready Leaders, CEO of Spark Mindset, and host of the YouTube show Mental Wealth with Dr Shimi Kang. She has received numerous honors including the American Academy of Addiction Psychiatry and YWCA Woman of Distinction Awards. Dr. Kang is most proud of receiving the Diamond Jubilee Medal for her years of outstanding community service and of being the mother of three awesome but exhausting children.

Sara Schmidt

Sara Schmidt

Vice President, Enterprise Strategy, Agriculture Financial Services Corporation (AFSC)

As a generalist, Sara’s contributions have been focused on solving complex business problems across a variety of disciplines. She has spent over 25 years in the insurance and financial services field, progressing in leadership roles of sales, client service, client and employee experience, and strategy. Sara is an enthusiastic sponsor for change, experienced in both designing and implementing successful strategic client experience initiatives that transform culture. Sara has helped organizations develop cross-functional Client Experience (CX) strategies to effectively embed a culture of client centricity. Over the last 5 years, Sara’s CX focus has been on developing a CX delivery model, introducing agile CRM tools to the organization, developing a Voice of the Client program, and establishing corporate measures for Client Service scoring (Net Promotor/CSAT/CES).

Joyce Rojas

Joyce Rojas

Transformational Speaker & Money Mindset Consultant, My Success Studio

Joyce Rojas has positively changed hundreds of people’s lives just by shifting their relationship with money. Over 19 years in the banking & investment industry, experience as a top financial advisor at Fortune 500 companies, and a Masters in Business Administration has made Joyce an expert in money matters. But here’s a little secret: understanding money didn’t always come easy to Joyce. As a daughter of immigrant parents, she painfully watched her father exhaust himself working 2 jobs in order to provide for the family. She couldn’t understand why making money was so hard for him yet easy for others? What had other people figured out that her father hadn’t? And here began her quest to solve the secrets behind money.

Joyce Rojas is a money mindset mentor & transformational speaker. Her impactful work focuses on helping people take control of their money lives, gain financial clarity, and create the mindset needed to succeed in life. Joyce has been featured in Thrive Global and has worked with companies like Citibank, JP Morgan, SBDC, Polka Dot Powerhouse, Rutgers University, NYC Central Labor Council and various non-profits.

Corey Atkinson

VP, Strategic Learning & Development, CSPN

As VP of Strategic Learning & Development and as a dynamic Professional Speaker, Corey has a wealth of experience in leadership, management, client service and business development, and focuses on supporting others to realize their objectives ahead of projected target dates. He has a sharp eye for what is required for organizations and individuals to develop their performance edge in business today.

As a professional speaker, who has spoken to audiences across North America, Corey is a leading authority on customer experience and engagement, leadership, culture and global business trends. Able to engage any audience any time of the day, Corey will deliver the energy and insights your audience or organization is looking for. His primary focus is to leave attendees excited, inspired and energized to take action and see tangible results.

As a master facilitator he has trained and coached over 10,000 professionals from all industries and has worked with over 1000 organizations. A seasoned facilitator, learning consultant, and certified trainer of Personality Dimensions, Corey is an avid developer of accelerated learning methodologies and experiences, programs and systems – all designed to turbo-charge learning for rapid development.

Passionate about helping others build skills and strategies, he has delivered many presentations and customized learning solutions for different organizations – for-profit, non-for-profit, private and public. Through his natural ability to connect, Corey proposes countless ways to acquire and use skills to evolve, grow and excel. The unifying theme of his work is this: The more we understand the principles of human nature, “what makes people tick,” the more effectively we can bring out the best in others, whether they are co-workers, employees, or customers.

Angeline Singh

Angeline Singh

Director - Service Delivery, ADP Canada

Angeline is a respected leader across Client Service at ADP Canada as well as within her local site, in Vancouver, BC.

She joined ADP in July 2017 as a Director of Client Service, supporting the company’s National and Enterprise accounts, and she also acts a the service lead for the Western Region supporting various business partners. Her team supports Canadian clients with HR management software solutions, always with a focus on best in class customer service. During Angeline’s two plus years at ADP, she has worked to transform the culture within her team to provide an excellent employee experience.

Angeline has extensive experience in business transformation, managing risk, and leading large complex highly engaged service teams across Canada. She is a proven strategic and thought leader working in highly-matrixed Organizations. Angeline’s enviable successful track record extends to people leadership, bottom-line profit/loss management, project management and disciplined activity management.

Trang Trinh

Trang Trinh

Founding Director & CEO, TREC Brands

Bio Coming Soon!

Danielle Cerisano

Danielle Cerisano

CFO, League Inc.

Bio Coming Soon!

Nicole McNeill

Nicole McNeill

President & CAO, MPAC

Nicole McNeill is MPAC’s President and Chief Administrative Officer, responsible for leading the organization as it continues to provide a valuable service to the province of Ontario and advancing MPAC’s global leadership in property assessment.

Under Nicole’s courageous leadership, MPAC is emerging from the pandemic a stronger organization, able to face the unknown head-on. Since joining MPAC in 2011, Nicole has provided leadership in various departments, including Finance, Human Resources, Information Technology, Customer Contact Centre, Facilities Management and Procurement. Her background in private and public-sector companies in a variety of industries has given 20 years of experience dealing with stakeholders and boards while building diverse, high-performing, talented and engaged teams.

Nicole currently serves on the Elexicon Energy Board, and previously served on the Board of the Canadian Urban Institute. She has been a mentor in the Top 200 Management Program at Ryerson University, has been a speaker and panelist at several conferences and has published articles in CA Magazine, Canadian HR Reporter and the Toronto Star.

Sarah Sklash

Sarah Sklash

Motelier / Co-owner, The June Motel

Sarah Sklash is a co-founder of the June Motel. Prior to becoming a motelier, Sarah spent a decade working in public service, with a focus on vital statistics. During her time in government, Sarah focused on creating customer-centric, efficient processes. She continues to focus on keeping operations running smoothly at The June and is always seeking to make the guest experience as great as possible. She also finds a decade of government experience useful in navigating all the government interactions required as an entrepreneur. Splitting her time between Montreal and Prince Edward County, Sarah is a graduate of Ivey Business School.

Sarah is a passionate traveler, and believes that the moment you first open the doors to a new hotel room is the best feeling in the world. A globe-trotter through and through, Sarah has lived in Australia, Belgium, France, Hong Kong and Israel. Her passions include design and good wine; holding that the best design decisions come from moments when we’re doubting whether we’ve gone too far. Further hobbies of Sarah’s include skiing, leisurely bike rides, and of course, travel.

Maudrie Smith

Maudrie Smith

Director, Customer Care Operations, Metergy Solutions

Maudrie Smith is Director of Customer Care Operations at Metergy Solutions Inc.

Maudrie joined Metergy (then Enercare Connections Inc.) in 2014 and has since held several progressive roles across the organization. She was initially Manager of Credit and Debt Management, followed by Sr. Manager of Customer Care Operations. Before joining Metergy, she held management roles at Virgin Mobile, Bell Canada, and in the banking sector.

When Maudrie is not leading her team of +30 customer-facing professionals, she enjoys traveling with her family, mentoring children / youth, and working on home renovation projects.

Kelly Ngo

Kelly Ngo

Managing Director, ATB Client Care, ATB Financial

Kelly is a passionate and thoughtful leader that provides the ability to strategize, inspire, connect, and translate. An aspired exponential thinker that is curious, hungry, and continuously seeking betterment.

With a Bachelor’s Degree in Finance from the University of Lethbridge, and a CPA designation from CPA Canada, Kelly quickly excelled in her career at ATB Financial, gaining a diverse set of experience across the organization. Her experience spans from retail banking, business banking, finance, project management, technology, and customer support and experience. Kelly has over 17 years of experience in the banking industry, a knack for making meaningful connections, and a passion for uplifting others and maximizing their potential.

Kelly is a proud, born and raised Albertan. Kelly and her fiancé Ian stay active in their community with group fitness classes, walking and biking along the Bow River, exploring Calgary’s fantastic culinary scene, carving up the slopes in the Rockies, and attending as many festivals and events that their great city has to offer. In her pursuit of betterment, Kelly teaches barre and yoga in her community. Recognizing the impacts of the pandemic on mental health, and knowing how fitness plays a role in overall wellness, Kelly teaches barre virtually on a weekly basis to ATB team members.

Natasha Singh

Natasha Singh

Senior Vice President, Operations, Bill Gosling Outsourcing

Natasha is a Senior Vice President of Bill Gosling Outsourcing’s North American operations and brings 19 years of industry expertise in Customer care, Outbound Sales, Collections and Outsourcing call centre services.

Natasha is passionate about engaging her clients and working with them on innovative solutions. Natasha has wealth of experience in leadership, management, recruitment and strategic operations. Natasha is a lifelong learner who focuses on people development through mentoring and ongoing succession planning. Natasha loves a good challenge and working with global cross functional teams to ensure alignment and sharing of best practices. There is never a problem too big to solve.

As busy mom of 2 young boys Natasha is always on the go, she enjoys reading, a good mystery and spending time with family and friends.

Melissa Hurley

Melissa Hurley

VP of Training & Development, Bill Gosling Outsourcing

Bio Coming Soon!

The Power of Virtual Networking

How Virtual Networking Works

  • Join a session
  • Participate in discussions
  • Rotate through multiple groups via breakout rooms
  • Walk away with 5-10 new contacts

Why it’s Important

  • All from the comfort of your desk, you can:
    • Broaden your knowledge
    • Cultivate your network
    • Identify new industry opportunities
    • Grow professionally

Why Should I Attend?


Expand your network and surround yourself with motivating and inspirational business leaders.


Gain insights from industry experts and innovative professionals on how to enhance your leadership skills and professional toolkit.


Learn from your peers, exchange ideas with other leaders, and discover new strategies to enrich your organization’s culture and practices.


Recognize, support, and celebrate women business professionals and leaders from various organizations.


Stay connected like never before! Be part of the CSPN Community and meet and network with a talented group of leaders.

2021 Registration Open

Early Bird Rate Individual:
October 15, 2021 Deadline
Early Bird Team of 10:
October 15, 2021 Deadline
Early Bird Team of 20:
October 15, 2021 Deadline
Regular Rate Individual:
November 15, 2021 Deadline
Regular Rate Team of 10:
November 15, 2021 Deadline
Regular Rate Team of 20:
November 15, 2021 Deadline

You will receive a certification when the virtual summit ends.


Team of 10

Team of 20

Women in Leadership (WIL) Champion

Women in Leadership (WIL) Ambassador – Organization-wide

Women in Leadership (WIL) Ambassador – Organization-wide


  • Electronic Certificate
  • Badge (.JPG) to be used in signature


  • Electronic Certificate (.PDF)
  • Badge (.JPG) to be used in signature
  • Company recognition in CSPN post-event press release


  • Electronic Certificate (.PDF)
  • Badge (.JPG) to be used in signature
  • Company recognition in CSPN post-event press release

Send completed forms to

Early Bird Rates expire October 15, 2021. All prices are in CAD, plus applicable taxes.

2021 Nominations CLOSED
Deadline October 15, 2021

We are celebrating tenacious, impactful, and successful women who work hard everyday to strengthen their brand, their community, and advance the customer experience industry for our 5th Annual in November. We want to help you give thanks to the women you know who are decision makers, service advocates, leaders, and mentors. Give them a round of applause and let us all appreciate what they do by nominating someone you know today!

CSPN has ensured that giving an inspiring colleague, mentor, or leader in your network recognition and appreciation is fast and easy. To submit a nomination, fill out the form below describing why the nominee should be a recipient of a specific award.

Why Should I Nominate?

Boost careers by identifying high potential within your team and organization.
Your colleagues, peers, clients, and staff will appreciate being recognized.
Raise awareness of her/his work to external audiences including stakeholders, clients, and the media.
Motivation to continue their excellent performance and work.

Nomination or Award Questions?

Is there a fee to nominate?

No.  There is no fee to nominate.

Can we nominate ourselves?

Yes, you can nominate yourself, a colleague, or someone you know in other organizations.

How can I nominate a woman leader?

Nominations are now being accepted using our online nomination form.

What is the nomination deadline?

All completed nomination packages must be sent to no later than October 15, 2021.

Who can be nominated?

Please refer to the guidelines and descriptions for each award category.  View the categories.

How many award categories may I select?

You may nominate as many award categories as you see best represents the nominee. The judges will make the final selection based on the criterias of all the nominees.

Who selects the award winners?

Submissions are reviewed by a panel of judges comprising of leading industry experts in customer service and women in leadership.

When will the winners be announced?

Winners are announced on November 26, 2021.

What is the dress code for the virtual event?

Feel free to dress up for this live virtual summit in your best business dress or cocktail attire.

Can I purchase a team of 10 or 20?

Yes!  If you are bringing a team, please refer to the rates in the section above for team rates.

Do award winners receive a certificate?

Winners will receive a digital certificate and mentions on our website.

Will nominees be contacted?

Nominees will be notified by CSPN of their nominations.  All nominees are encouraged to attend the event.

Do nominees need to register?

Yes, nominees can register along with their colleagues and team.  Make this event a memorable team event!

Do I have to be a member to participate in events?

You don’t have to be a member to participate; however, you will not receive member discounts and other member benefits.

Cancellation Policy

CSPN understands that schedules can change and despite a registrant’s best intentions they may not be able to attend an event. If a registrant is unable to attend the event an alternate delegate from the registrant’s company is welcome to attend in their place. If a substitute cannot be found, CSPN will accept cancellations and issue refunds under the following conditions:

Cancellation Deadlines

No later than 10 business days prior to the date of the event.


If CSPN cancels an event for any reason, all registration fees will be fully refunded. Registration fees will be fully refunded minus administrative fees ($100) if the registrant cancels more than 10 business days prior to the date of the event. No refunds will be provided if the registrant cancels after the cancellation deadline or is a “no-show” at the event. Refunds will not be issued to registration cancellations made after the cancellation deadline (less than 10 business days prior to the date of the event) or if a registrant is a ‘no-show’ at the event. If the registrant cancels within 10 business days of event, the registrant may choose to either:

  • Have a substitute registrant attend
  • Apply the full registration amount as a credit towards the registration for a different event offered by CSPN within 12 months from the date of the original event.?

Note: CSPN has the right to cancel, change or reschedule its event and/or venues due to unforeseen circumstances. If a cancellation occurs, CSPN will refund all payments that have been made for that event.

Can we nominate ourselves or individuals again?

You certainly can! There are no restrictions on the number of times you nominate an individual, even if they won previously.

Hall of Fame

Award Categories

This person is all about the customer. Their number one priority is making sure the customer is actively engaged with the company and that their team(s) is providing an excellent experience throughout the entire customer journey. They have had tremendous impact on improving their team(s)’ capabilities and improving customer engagement. They support their team(s) in any way they can and encourages them to become more customer-centric on a daily basis. This is someone in a managerial/leadership position with direct customer engagement responsibilities.


This person is inspiring, hardworking, and a strong leader with high ambitions and futuristic vision. The team has high regards for this individual and for their work, they appreciate their management style and look for their input. They are someone who has high potential in becoming something great and you trust that they will get there one day. You believe in their capabilities as an emerging leader and amazed by their work ethic, impact and efforts.

The award will be presented to the candidate who has demonstrated growth, a commitment to career development and an ability to take leadership roles and overcome obstacles during the past 12 months.


This person helps others love their job, remain engaged, and encourages them to give their 100% effort. They are likely someone who welcomes ideas and suggestions from their team, encouraging them to remain active in their work and feel like they add value to the organization through their efforts. Their team looks forward to coming to work and they help increase their motivation. They want their team to use their capabilities, realize their potential and grow. This person could also be one who thinks of new ways to engage employees, creating a plan and implementation strategy to help them do so.

Employee Experience Award

This award showcases a forward-thinking entrepreneur who has recognized a new market, product, service, technological advancement or opportunity and led the way. They have demonstrated outstanding leadership within their company and has set standards for originality, quality and successful management.


This individual inspires their team and people to reach great heights of performance and success. They drive vision, exudes positivity, and communicates effectively to create an encouraging environment of collaboration, team excellence, and ideation.


This person is constantly supporting organizational change activities, is futuristic, and propels others to change and reach company goals. Additionally, this individual is a leader and advocate of change within their company and team(s). They provide leadership, coaching and guidance to their team to help ease transitions and increase the rates of adoption for change. They communicate effectively in letting others understand and envision the impact and need for change. They have a clear vision for change and engages employees to work collaboratively and inclusively with team members to create the change and influence positive outcomes.

Change Management

This award recognizes a passionate, inclusive, and welcoming leader whose efforts to promote and raise awareness about diversity and inclusion have had a tangible, positive impact within her organization and/or the community. Their passion and commitment to diversity and inclusion is contagious; they are a role model who inspires action in others. This category recognizes a person who not only lives and breathes diversity and inclusion in their own daily actions, they foster an environment within which others around them also embrace it.

Diversity & Inclusion

This individual is known for productively implementing new technologies and solutions with a following that matters. This award recognizes the creativity combined with the functionality towards solving a conflict or supporting research, thought leadership, manufacturing, technology or team well-being.


We are building leaders at all levels of the organization and offer the challenge of interesting work, a great culture, and support for your growth and development.

This award celebrates inspirational leaders who help build other leaders of any level, engage and overcome challenges, curate a collaborative culture, and support individual and team growth and development within an organization.

This award honours a leader who has successfully implemented technology solutions that made a notable impact on business. They work in a position that has offered opportunities to utilize leadership skills to leverage technology or works for a technology company where they accelerate at leadership and innovation and has worked on projects that require technical knowledge.

Technology Award Seal

Ready to sign up? Reserve your spot!

Sponsored By:
Silver Sponsor
Bronze Sponsor
Bill Gosling Outsourcing

Past Testimonials