CSPN's 7th Annual Women In Leadership Summit

November 15 - 23, 2023 | Virtual Event

7th Annual
Women In Leadership Summit

On November 15th – 23rd, we are hosting our 7th Annual Virtual Women in Leadership Summit on our Digital Events Platform.

Over 50 organizations and 500+ attendees will be in joining from the comfort of their own home in skill-building and networking workshops, keynote sessions, a live Awards Ceremony, and numerous roundtable discussions all focused on women in leadership.

This event aims to bring together culturally diverse business professionals from various industries to learn how we can continue to adapt and grow during and post-pandemic.

In addition, CSPN will be celebrating the tenacious, difference-making, and successful industry leaders who work hard to strengthen their brand and their community. These leaders will also be recognized for their positive impacts on diversity and inclusive practices that advance the customer experience industry.

Nominate a leader or leaders in any of the 10 award categories. Award winners will be announced during our live Awards Ceremony.

CSPN’s Digital Learning Platform will enable you to:

Network with 500+ professionals from 50+ organizations during daily roundtable sessions

Attend an engaging virtual Keynote

Learn and participate in 6 networking and 4 skill-builder workshops

Engage in live discussion forums and chat rooms

Access all recorded content

Receive a Women in Leadership Certification upon completion of the summit

Celebrate with success and receive recognition during the live Award Ceremony

2023 Registration Open

Regular Rate Individual:
November 3, 2023 Deadline
Regular Rate Team of 10:
November 3, 2023 Deadline
Regular Rate Team of 20:
November 3, 2023 Deadline

Event Agenda

Day 1 | Wednesday, November 15, 2023

1:00PM - 2:00PM EST - Navigating the Adventure of our Career: 5 Tools

Speaker: Alana Karen, Director, Search Platforms, Google

Keynote Presentation Overview:

Come join a Fireside Chat with Author, Alana Karen. A 21-year Google employee and the author of “Adventures of Women in Tech: How We Got Here and Why We Stay” and workbook companion, Alana has her own stories to share and those of over 80 women she interviewed. We’ll focus our discussion on the five tools she identified as being critical to our careers. resilience, self-marketing, asking for what you want and need, finding support, and feeling your value (aka Owning your Awesome).

Day 2 | Thursday, November 16, 2023

10:00AM - 11:00AM EST - How to Make an Authentic Impact

Speaker: Christy McCaffrey, Owner, Be The Good Media

Keynote Presentation Overview:

Coming Soon

1:00PM - 2:00PM EST - (Net)Work Your Way Up: How to Build Genuine, Supportive Relationships That Last an Entire Career

Speaker: Christine Pilkington, CSO & Founder of Crisp

Keynote Presentation Overview:

Christine will be diving into the importance of networking and community building as a woman in leadership and an entrepreneur.

Some key points include;

  • The importance of joining groups and organizations
  • Volunteering and contributing to these groups and organizations, or, convening groups
  • Continuing to foster relationships

Day 3 | Friday, November 17, 2023

1:00PM - 2:00PM EST - Fireside Chat

Speaker: Dina Sergi, CEO, MyHealth Center

Keynote Presentation Overview:

Coming Soon

Day 4 | Monday, November 20, 2023

10:00AM - 11:00AM EST - Why Can't I

Speaker: Angela Sandow, Inspirational Speaker, Author, Executive Producer

Keynote Presentation Overview:

Angie Sandow was born with various birth abnormalities, the most noticeable being the limb difference in her right arm and hand. Despite being laughed at, excluded and judged based on her appearance, Angie has always been determined to accomplish whatever she set her mind to. The word “can’t” has never been a part of her vocabulary, even as she enters her 60th year.

Angie shares excerpts from her book “FROM CHEMO TO THROTTLE” with a high level of energy and humour. After hearing how neither one hand nor breast cancer can stop the wheels from rolling, you too will be inspired to smash through all future challenges.

Day 5 | Tuesday, November 21, 2023

10:00AM - 11:00AM EST - The Aspiring Do-Gooder

Speaker: Tracy Folkes Hanson, President & CEO, Canadian Society of Association Executives (CSAE)

Keynote Presentation Overview:

Coming Soon

Day 6 | Wednesday, November 22, 2023

11:00AM - 12:00PM EST - TBD

Speaker: Tanya Cerniuk, Country Head of Business Operations, Adecco Canada

Keynote Presentation Overview:

Coming Soon

Day 7 | Thursday, November 23, 2023

11:00AM - 12:00PM EST - Awards Ceremony

Speaker: Jenelle McCulloch, CX Consultant at CSPN & Katrina Manzocco, Director, Growth Operations at CSPN

Presentation Overview:

Join us in celebrating tenacious, impactful, and successful women who work hard everyday to strengthen their brand, their community, and advance the customer experience industry. We want to help you give thanks to the women you know who are decision makers, service advocates, leaders, and mentors. Give them a round of applause and let us all appreciate what they do!

2023 Nominations Open
Deadline October 13, 2023

We are celebrating tenacious, impactful, and successful women who work hard everyday to strengthen their brand, their community, and advance the customer experience industry for our Annual Women in Leadership Summit in November. We want to help you give thanks to the women you know who are decision makers, service advocates, leaders, and mentors. Give them a round of applause and let us all appreciate what they do by nominating someone you know today!

CSPN has ensured that giving an inspiring colleague, mentor, or leader in your network recognition and appreciation is fast and easy. To submit a nomination, fill out the form below describing why the nominee should be a recipient of a specific award.

Why Should I Nominate?

Boost careers by identifying high potential within your team and organization.
Your colleagues, peers, clients, and staff will appreciate being recognized.
Raise awareness of her/his work to external audiences including stakeholders, clients, and the media.
Motivation to continue their excellent performance and work.

Nomination or Award Questions?

Is there a fee to nominate?

No.  There is no fee to nominate.

Can we nominate ourselves?

Yes, you can nominate yourself, a colleague, or someone you know in other organizations.

How can I nominate a woman leader?

Nominations are now being accepted using our online nomination form.

What is the nomination deadline?

All completed nomination packages must be sent to info@mycspn.com no later than October 13, 2023.

Who can be nominated?

Please refer to the guidelines and descriptions for each award category.  View the categories.

How many award categories may I select?

You may nominate as many award categories as you see best represents the nominee. The judges will make the final selection based on the criterias of all the nominees.

Who selects the award winners?

Submissions are reviewed by a panel of judges comprising of leading industry experts in customer service and women in leadership.

When will the winners be announced?

Winners are announced on November 23, 2023.

What is the dress code for the virtual event?

Feel free to dress up for this live virtual summit in your best business dress or cocktail attire.

Can I purchase a team of 10 or 20?

Yes!  If you are bringing a team, please refer to the rates in the section above for team rates.

Do award winners receive a certificate?

Winners will receive a digital certificate and mentions on our website.

Will nominees be contacted?

Nominees will be notified by CSPN of their nominations.  All nominees are encouraged to attend the event.

Do nominees need to register?

Yes, nominees can register along with their colleagues and team.  Make this event a memorable team event!

Do I have to be a member to participate in events?

You don’t have to be a member to participate; however, you will not receive member discounts and other member benefits.

Cancellation Policy

CSPN understands that schedules can change and despite a registrant’s best intentions they may not be able to attend an event. If a registrant is unable to attend the event an alternate delegate from the registrant’s company is welcome to attend in their place. If a substitute cannot be found, CSPN will accept cancellations and issue refunds under the following conditions:

Cancellation Deadlines

No later than 10 business days prior to the date of the event.


If CSPN cancels an event for any reason, all registration fees will be fully refunded. Registration fees will be fully refunded minus administrative fees ($100) if the registrant cancels more than 10 business days prior to the date of the event. No refunds will be provided if the registrant cancels after the cancellation deadline or is a “no-show” at the event. Refunds will not be issued to registration cancellations made after the cancellation deadline (less than 10 business days prior to the date of the event) or if a registrant is a ‘no-show’ at the event. If the registrant cancels within 10 business days of event, the registrant may choose to either:

  • Have a substitute registrant attend
  • Apply the full registration amount as a credit towards the registration for a different event offered by CSPN within 12 months from the date of the original event.?

Note: CSPN has the right to cancel, change or reschedule its event and/or venues due to unforeseen circumstances. If a cancellation occurs, CSPN will refund all payments that have been made for that event.

Can we nominate ourselves or individuals again?

You certainly can! There are no restrictions on the number of times you nominate an individual, even if they won previously.

Hall of Fame

Award Categories

This person is all about the customer. Their number one priority is making sure the customer is actively engaged with the company and that their team(s) is providing an excellent experience throughout the entire customer journey. They have had tremendous impact on improving their team(s)’ capabilities and improving customer engagement. They support their team(s) in any way they can and encourages them to become more customer-centric on a daily basis. This is someone in a managerial/leadership position with direct customer engagement responsibilities.


This person is inspiring, hardworking, and a strong leader with high ambitions and futuristic vision. The team has high regards for this individual and for their work, they appreciate their management style and look for their input. They are someone who has high potential in becoming something great and you trust that they will get there one day. You believe in their capabilities as an emerging leader and amazed by their work ethic, impact and efforts.

The award will be presented to the candidate who has demonstrated growth, a commitment to career development and an ability to take leadership roles and overcome obstacles during the past 12 months.


This person helps others love their job, remain engaged, and encourages them to give their 100% effort. They are likely someone who welcomes ideas and suggestions from their team, encouraging them to remain active in their work and feel like they add value to the organization through their efforts. Their team looks forward to coming to work and they help increase their motivation. They want their team to use their capabilities, realize their potential and grow. This person could also be one who thinks of new ways to engage employees, creating a plan and implementation strategy to help them do so.

Employee Experience Award

This award showcases a forward-thinking entrepreneur who has recognized a new market, product, service, technological advancement or opportunity and led the way. They have demonstrated outstanding leadership within their company and has set standards for originality, quality and successful management.


This individual inspires their team and people to reach great heights of performance and success. They drive vision, exudes positivity, and communicates effectively to create an encouraging environment of collaboration, team excellence, and ideation.


This person is constantly supporting organizational change activities, is futuristic, and propels others to change and reach company goals. Additionally, this individual is a leader and advocate of change within their company and team(s). They provide leadership, coaching and guidance to their team to help ease transitions and increase the rates of adoption for change. They communicate effectively in letting others understand and envision the impact and need for change. They have a clear vision for change and engages employees to work collaboratively and inclusively with team members to create the change and influence positive outcomes.

Change Management

This award recognizes a passionate, inclusive, and welcoming leader whose efforts to promote and raise awareness about diversity and inclusion have had a tangible, positive impact within her organization and/or the community. Their passion and commitment to diversity and inclusion is contagious; they are a role model who inspires action in others. This category recognizes a person who not only lives and breathes diversity and inclusion in their own daily actions, they foster an environment within which others around them also embrace it.

Diversity & Inclusion

This individual is known for productively implementing new technologies and solutions with a following that matters. This award recognizes the creativity combined with the functionality towards solving a conflict or supporting research, thought leadership, manufacturing, technology or team well-being.


We are building leaders at all levels of the organization and offer the challenge of interesting work, a great culture, and support for your growth and development.

This award celebrates inspirational leaders who help build other leaders of any level, engage and overcome challenges, curate a collaborative culture, and support individual and team growth and development within an organization.

This award honours a leader who has successfully implemented technology solutions that made a notable impact on business. They work in a position that has offered opportunities to utilize leadership skills to leverage technology or works for a technology company where they accelerate at leadership and innovation and has worked on projects that require technical knowledge.

Technology Award Seal

Past Testimonials