Dr. Shimi K. Kang is an award-winning, Harvard-trained psychiatrist, researcher, media expert, and international keynote speaker. She is a Clinical Associate Professor at the University of British Columbia and #1 best-selling author of The Dolphin Parent and The Tech Solution: Creating Healthy Habits for Growing up in A Digital World. Dr. Kang is passionate about providing science-based tools that optimize the power of the human mind. She is the founder of Dolphin Kids: Future-Ready Leaders, CEO of Spark Mindset, and host of the YouTube show Mental Wealth with Dr Shimi Kang. She has received numerous honors including the American Academy of Addiction Psychiatry and YWCA Woman of Distinction Awards. Dr. Kang is most proud of receiving the Diamond Jubilee Medal for her years of outstanding community service and of being the mother of three awesome but exhausting children.

As a generalist, Sara’s contributions have been focused on solving complex business problems across a variety of disciplines. She has spent over 25 years in the insurance and financial services field, progressing in leadership roles of sales, client service, client and employee experience, and strategy. Sara is an enthusiastic sponsor for change, experienced in both designing and implementing successful strategic client experience initiatives that transform culture. Sara has helped organizations develop cross-functional Client Experience (CX) strategies to effectively embed a culture of client centricity. Over the last 5 years, Sara’s CX focus has been on developing a CX delivery model, introducing agile CRM tools to the organization, developing a Voice of the Client program, and establishing corporate measures for Client Service scoring (Net Promotor/CSAT/CES).

Joyce Rojas has positively changed hundreds of people’s lives just by shifting their relationship with money. Over 19 years in the banking & investment industry, experience as a top financial advisor at Fortune 500 companies, and a Masters in Business Administration has made Joyce an expert in money matters. But here’s a little secret: understanding money didn’t always come easy to Joyce. As a daughter of immigrant parents, she painfully watched her father exhaust himself working 2 jobs in order to provide for the family. She couldn’t understand why making money was so hard for him yet easy for others? What had other people figured out that her father hadn’t? And here began her quest to solve the secrets behind money.

Joyce Rojas is a money mindset mentor & transformational speaker. Her impactful work focuses on helping people take control of their money lives, gain financial clarity, and create the mindset needed to succeed in life. Joyce has been featured in Thrive Global and has worked with companies like Citibank, JP Morgan, SBDC, Polka Dot Powerhouse, Rutgers University, NYC Central Labor Council and various non-profits.

As VP of Strategic Learning & Development and as a dynamic Professional Speaker, Corey has a wealth of experience in leadership, management, client service and business development, and focuses on supporting others to realize their objectives ahead of projected target dates. He has a sharp eye for what is required for organizations and individuals to develop their performance edge in business today.

As a professional speaker, who has spoken to audiences across North America, Corey is a leading authority on customer experience and engagement, leadership, culture and global business trends. Able to engage any audience any time of the day, Corey will deliver the energy and insights your audience or organization is looking for. His primary focus is to leave attendees excited, inspired and energized to take action and see tangible results.

As a master facilitator he has trained and coached over 10,000 professionals from all industries and has worked with over 1000 organizations. A seasoned facilitator, learning consultant, and certified trainer of Personality Dimensions, Corey is an avid developer of accelerated learning methodologies and experiences, programs and systems – all designed to turbo-charge learning for rapid development.

Passionate about helping others build skills and strategies, he has delivered many presentations and customized learning solutions for different organizations – for-profit, non-for-profit, private and public. Through his natural ability to connect, Corey proposes countless ways to acquire and use skills to evolve, grow and excel. The unifying theme of his work is this: The more we understand the principles of human nature, “what makes people tick,” the more effectively we can bring out the best in others, whether they are co-workers, employees, or customers.

Angeline is a respected leader across Client Service at ADP Canada as well as within her local site, in Vancouver, BC.

She joined ADP in July 2017 as a Director of Client Service, supporting the company’s National and Enterprise accounts, and she also acts a the service lead for the Western Region supporting various business partners. Her team supports Canadian clients with HR management software solutions, always with a focus on best in class customer service. During Angeline’s two plus years at ADP, she has worked to transform the culture within her team to provide an excellent employee experience.

Angeline has extensive experience in business transformation, managing risk, and leading large complex highly engaged service teams across Canada. She is a proven strategic and thought leader working in highly-matrixed Organizations. Angeline’s enviable successful track record extends to people leadership, bottom-line profit/loss management, project management and disciplined activity management.

Bio Coming Soon!

Bio Coming Soon!

Nicole McNeill is MPAC’s President and Chief Administrative Officer, responsible for leading the organization as it continues to provide a valuable service to the province of Ontario and advancing MPAC’s global leadership in property assessment.

Under Nicole’s courageous leadership, MPAC is emerging from the pandemic a stronger organization, able to face the unknown head-on. Since joining MPAC in 2011, Nicole has provided leadership in various departments, including Finance, Human Resources, Information Technology, Customer Contact Centre, Facilities Management and Procurement. Her background in private and public-sector companies in a variety of industries has given 20 years of experience dealing with stakeholders and boards while building diverse, high-performing, talented and engaged teams.

Nicole currently serves on the Elexicon Energy Board, and previously served on the Board of the Canadian Urban Institute. She has been a mentor in the Top 200 Management Program at Ryerson University, has been a speaker and panelist at several conferences and has published articles in CA Magazine, Canadian HR Reporter and the Toronto Star.

Sarah Sklash is a co-founder of the June Motel. Prior to becoming a motelier, Sarah spent a decade working in public service, with a focus on vital statistics. During her time in government, Sarah focused on creating customer-centric, efficient processes. She continues to focus on keeping operations running smoothly at The June and is always seeking to make the guest experience as great as possible. She also finds a decade of government experience useful in navigating all the government interactions required as an entrepreneur. Splitting her time between Montreal and Prince Edward County, Sarah is a graduate of Ivey Business School.

Sarah is a passionate traveler, and believes that the moment you first open the doors to a new hotel room is the best feeling in the world. A globe-trotter through and through, Sarah has lived in Australia, Belgium, France, Hong Kong and Israel. Her passions include design and good wine; holding that the best design decisions come from moments when we’re doubting whether we’ve gone too far. Further hobbies of Sarah’s include skiing, leisurely bike rides, and of course, travel.

Maudrie Smith is Director of Customer Care Operations at Metergy Solutions Inc.

Maudrie joined Metergy (then Enercare Connections Inc.) in 2014 and has since held several progressive roles across the organization. She was initially Manager of Credit and Debt Management, followed by Sr. Manager of Customer Care Operations. Before joining Metergy, she held management roles at Virgin Mobile, Bell Canada, and in the banking sector.

When Maudrie is not leading her team of +30 customer-facing professionals, she enjoys traveling with her family, mentoring children / youth, and working on home renovation projects.

Kelly is a passionate and thoughtful leader that provides the ability to strategize, inspire, connect, and translate. An aspired exponential thinker that is curious, hungry, and continuously seeking betterment.

With a Bachelor’s Degree in Finance from the University of Lethbridge, and a CPA designation from CPA Canada, Kelly quickly excelled in her career at ATB Financial, gaining a diverse set of experience across the organization. Her experience spans from retail banking, business banking, finance, project management, technology, and customer support and experience. Kelly has over 17 years of experience in the banking industry, a knack for making meaningful connections, and a passion for uplifting others and maximizing their potential.

Kelly is a proud, born and raised Albertan. Kelly and her fiancé Ian stay active in their community with group fitness classes, walking and biking along the Bow River, exploring Calgary’s fantastic culinary scene, carving up the slopes in the Rockies, and attending as many festivals and events that their great city has to offer. In her pursuit of betterment, Kelly teaches barre and yoga in her community. Recognizing the impacts of the pandemic on mental health, and knowing how fitness plays a role in overall wellness, Kelly teaches barre virtually on a weekly basis to ATB team members.

Natasha is a Senior Vice President of Bill Gosling Outsourcing’s North American operations and brings 19 years of industry expertise in Customer care, Outbound Sales, Collections and Outsourcing call centre services.

Natasha is passionate about engaging her clients and working with them on innovative solutions. Natasha has wealth of experience in leadership, management, recruitment and strategic operations. Natasha is a lifelong learner who focuses on people development through mentoring and ongoing succession planning. Natasha loves a good challenge and working with global cross functional teams to ensure alignment and sharing of best practices. There is never a problem too big to solve.

As busy mom of 2 young boys Natasha is always on the go, she enjoys reading, a good mystery and spending time with family and friends.

Bio Coming Soon!

Bio Coming Soon!