Theme: Navigating Tomorrow’s Customer Experience Landscape
CSPN is thrilled to announce the revival of its CX Conference, a full-day, in-person event designed to delve into the ever-evolving realm of Customer Experience. Join us as leading brands and industry experts lead discussions on the intersection of emerging CX technologies, shifting employee expectations, and evolving customer demands!
Immerse yourself in a day of enlightening conversations, interactive sessions, and invaluable networking opportunities tailored to revolutionize your CX strategies. Don’t miss this chance to explore the future of CX alongside peers and thought leaders.
Event Details
- Date: Wednesday, June 5th, 2024
- Time: 9:30 am – 6:30 pm EST
- Location: Bram and Bluma Appel Salon, Toronto Reference Library
- What’s Included: Breakfast, lunch, cocktail hour, networking opportunities, speaker sessions, free giveaways, prize entry, and much more!
Join us at CSPN’s CX Conference to explore the ever-evolving CX landscape. Be a key contributor in shaping the future of CX dialogue. Register as a participant or sponsor today!
NEW – Download to view our CX Agenda!
New Speakers Added Weekly!
Speakers
Andree Gosselin O’Meara
VP Customer Support
ecobee
Anne-Marie Croce
Innovation Lead, CX Transformation and Innovation
City of Toronto
Brian Sherman
Contact Center – Customer Experience Sales Specialist
Zoom Video Communications
Craig Stoss
Senior Leader in CX
Crystal D’Cunha
Chief Experience Officer
The INSIDE View
Dharti Desai Chatterjee
Executive Director of Marketing
Toronto Business Development Centre
Gail Banack
Co-Host
She Means Business Leadership Podcast
Genevive Savundranayagam
Co-Founder
Mahara Mindfulness
Kelly Harper
Vice President, Visitor Experience
Royal Ontario Museum
Kevin Krempulec
AVP, Canadian Country Manager
RingCentral
Lilliette Davidson
Director, Client Care Centre – Membership
MEDCAN
Lisa Woznica
Senior Principal, Strategy & Consulting
Accenture Song
Maurice Da Silva
VP, Sales
Five9
Mike Cooling
Director, Contact Centres
Purolator Inc.
Nathalie Macleod
Director, Service Business Support
Miele
Jenelle McCulloch
Senior Consultant
The Experience Advisors
Patrick Bach
Associate Vice President, Experience Design (Global Wealth & Asset Management)
Manulife
Phil Higdon
Vice President, People
Saje Natural Wellness
Shawn Ashley
Director, Advisory
The Experience Advisors
Terry Costantino
Service & Experience Design Lead, Customer Experience Division
City of Toronto
Ready to sign up? Reserve your spot!
Venue Details
- Location: The Bram and Bluma Appel Salon at Toronto Reference Library
- Address: 789 Yonge St 2nd floor, Toronto, ON M4W 2G8
- Parking: Metered street parking and nearby paid lot
Why You Should Attend?
- AI and Tech in CX: Discover cutting-edge AI innovations reshaping the customer experience landscape.
- Empowering Employees for Customer Success: Ignite passion and drive among your team for superior customer satisfaction.
- Leading the CX Revolution: Gain invaluable leadership insights from industry pioneers.
- Redefining Customer Service: Elevate your service standards with innovative approaches and best practices.
- Personal and Professional Advancement: Propel your career forward with expert guidance on growth and development strategies.
- Sustainable CX Strategies: Delve into eco-conscious practices revolutionizing the future of customer experience.
- Unlocking Success: Harnessing the Power of CX Benchmarks, KPIs, and OKRs
Get Involved
Your insights and contributions are instrumental in making CSPN’s CX Conference an unparalleled success. Let’s work together to create an unforgettable event experience! Opportunities for collaboration include:
- Sponsorship Packages: Tailored opportunities aligning with your brand’s objectives and budget.
- Thought Leadership Sessions: Host a session to position your brand as an authority in the CX space.
- Branding and Visibility: Maximize exposure across our conference platforms.
If you’re passionate about driving positive change in the CX landscape and eager to explore partnership opportunities, we’d love to hear from you! Reach out to chy@mycspn.com to express your interest and to discuss potential collaboration.
Become a Sponsor or Speaker! Contact Us!
Be Part of our EX Insights Project!
Sponsored by
Participants will receive access to our EX Insights and Benchmark Report and be entered into a draw for a $250 Amazon gift card.
Past Testimonials
Lisa Lisson
FedEx Express Canada
Perry Monaco
LinkedIn
Douglas Fry
McDonald’s Restaurants of Canada
Don Romano
Hyundai Auto Canada Corp.
