24th Annual CSPN Customer Experience Conference

This award honours an individual who has shown exceptional leadership in driving CX excellence within their organization, inspiring teams, and delivering measurable results that set a new benchmark for success. The winner should be a visionary leader with a proven track record of successfully driving CX innovation, strategy, and measurable business outcomes.

Recognizing organizations that understand the powerful link between employee experience and customer outcomes, where an exceptional EX strategy directly enhances the customer experience. The recipient must showcase how investments in employee engagement, satisfaction, and development have positively impacted customer experience and business performance.

This award recognizes excellence in creating a seamless and consistent customer journey across multiple channels, whether digital, in-store, or mobile, ensuring customers enjoy a unified experience. The organization must provide a seamless and integrated experience across all customer touchpoints, with measurable improvements in customer satisfaction and loyalty.

Recognizing organizations that have successfully harnessed cutting-edge technology—whether AI, automation, or analytics—to enhance customer engagement, streamline operations, and elevate satisfaction. The winner should demonstrate clear, measurable results from the integration of technology into their CX strategy, leading to improved customer experiences.

Acknowledging organizations that have turned their customers into passionate advocates by building strong, trust-based relationships that inspire loyalty and long-term support. The organization must showcase initiatives or programs that have successfully fostered customer loyalty, advocacy, and long-term relationships.

This award honors organizations that have embedded a customer-first mindset across all levels, ensuring that every employee is committed to delivering exceptional experiences at every touchpoint. The recipient must demonstrate a consistent and company-wide commitment to customer experience, with tangible evidence of a customer-centric culture.

This award honors organizations that have delivered exceptional customer service during challenging situations or crises, demonstrating resilience, empathy, and outstanding support when customers need it most. The winner should demonstrate how their organization responded to a crisis with a customer-focused approach, ensuring seamless communication and support in times of need.

This award recognizes organizations that have integrated sustainability into their CX strategies, balancing environmental responsibility with superior customer service to create a positive impact on both people and the planet. The recipient must demonstrate how sustainability efforts are embedded within their CX strategy, leading to measurable benefits for both the customer experience and environmental responsibility.

This award celebrates organizations that have implemented outstanding VoC programs to capture, analyze, and act on customer feedback, leading to continuous improvement in the customer experience. The winner must demonstrate effective and impactful use of customer feedback programs that result in actionable insights and tangible improvements in CX.