We design extraordinary customer and employee experiences

We help organizations answer two questions. How do we make happier customers? How do we make more engaged employees?

WHO WE ARE

We Know CX/EX

Elevating your customer and employee experience is essential today if you want to stand out and be competitive. Keeping customers loyal, engaged, and rewarded is the key to building a successful business. This cannot happen without engaged and educated employees. CSPN offers consulting, training, and professional development services that will transform your organization from the inside out.

  • 20+ years of Customer Experience Design
  • 20+ industries sectors
  • 2,400+ training sessions
  • 100+ projects for leading brands
  • 94% CSAT / 98% NPS average

WHAT WE DO

The Customer and Employee Experience Matters More Than Ever Today

When it comes to designing and activating your customer and employee experience, we’ve got you covered. We help organizations define what great customer experience looks like and how to activate it through people empowerment and process changes. As a human-centred design firm, CSPN offers customer and employee engagement consultancy services, a full-spectrum of custom and off-the-shelf training design and delivery, and access to a broad of CX and EX professionals and exclusive industry events.

Consulting

CSPN leverages a human-centered design approach that helps organizations improve their customer experience. We look at customer experience as playing a role in people’s lives beyond products and services. We architect experiences and interactions that connect people to the brand. We support these experiences by creating a value chain that begins with the customer and extends through the business.

Training

We know that your organization’s success starts with your employees. To help employees excel at what they do, CSPN has mapped out a Learning Journey to help build the soft and hard skills aligned to professional development for front line staff through to the manager / director level.  This content can be adapted as required to fit your specific needs and can be delivered through instructor-led, digital and hybrid channels.

Networking

To support on-going learning outside of the classroom, CSPN brings together experts and thought leaders from all industries through a series of networking events, conferences, award galas, breakfast meetings and public training sessions. Through social learning and collaboration, CSPN’s community of customer and employee experience and leadership professionals from across North America learn, network and grow together.

WHO WE WORK WITH

Meet Some of Our Clients

CSPN is committed to our clients success, both at the organizational and individual level. Whether you are a large multinational organization, government, start-up, private or public company we have solutions that will boost your business. We proudly service clients across Canada and the United States, across all industries.

B2B Bank
BMO
CBC
Centre-of-Wellington
City of Brampton
LCBO
EDC
Fedex
Government of Canada
Lifelabs
City of Mississauga
Region-of-Peel
Heritage Education Funds
Sobeys
Samsung
OMERS
Allianz
ASP
Whitby
York-Region
Aviva
City-of-Guelph
caesarstone
Loblaws
Numeris
Moneris
OTPP
Paramed
Paragon-Security
Purolator
Town-of-Newmarket
Transunion
Sunwing
St-Johns-Ambulance
Enercare
Shoppers_Drug_Mart

WHY WE DO IT

We Inspire
and Thrive to Be Inspired

  • US

We are real people helping organizations build and activate WOW customer and employee experiences that make a difference in people’s lives.

  • YOU

At the core of what we do, we put people first and are passionate about changing the way organizations connect & engage with customers and employees.

  • EVERYONE

We listen first and create open and honest relationships with every client and employee, then we design and execute second.

WHAT WE'RE UP TO

See what’s new in the CSPN Community

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EVENTS

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