About Us

We Are Customer & Employee Experience Obsessed

CSPN is a professional services firm that designs and delivers customer and employee-centric solutions

CSPN is a professional services firm that designs and delivers strategic organizational customer experience and customer service strategies, customized learning and development solutions, and employee-centric soft- and hard-skills training experiences aligned to an organization’s customer experience vision.

We are a proud Women Business Enterprise certified organization.








We treat our clients like human beings, you’ll miss us when we’re gone.

We are dedicated to transforming the CX landscape and have fun while doing it.

We don’t just advise, we engage, build partnerships and educate, we won’t leave you stranded.

We’re passionate about people, clients, customers, and employees.

We know the path to great CX is forward and are always looking to the future.

Our Philosophy

CSPN is Committed to Creating the Best Experiences for Employees, Suppliers and our Community

Employee Diversity

As an organization, CSPN is committed to understanding, accepting, and valuing differences between people of different races, ethnicities, genders, ages, religions, disabilities, and sexual orientations, as well as differences in personalities, skill sets, experiences, and knowledge bases. Specifically, within our workforce, CSPN is committed to the following diversity objectives:

  • Fair treatment
  • Work / life balance
  • Flexible Schedules
  • Equal access to opportunity
  • Teamwork and collaboration
  • A focus on innovation and creativity
  • Organizational flexibility, responsiveness, and agility
  • Conflict resolution processes that are collaborative
  • Evidence of leadership’s commitment to diversity
  • Representation of diversity at all levels of the organization
  • Representation of diversity among internal and external stakeholders
  • Diversity education and training


Supplier Diversity

As a leader in Employee Professional Development and CX Consulting services, CSPN recognizes that having a diverse supplier pool is a major competitive advantage and a powerful business too. CSPN is committed to promoting an environment where supplier and sub-contractor diversity thrive. We are taking steps to accomplish this by fostering an inclusive procurement process that provides the maximum opportunity for small and diverse businesses to participate as partners and suppliers of goods and services.

An additional benefit of ensuring that these suppliers are included in the procurement process is increased competition, which leads to lower costs and increased levels of innovation, service and product quality. By utilizing and partnering with small and diverse companies, CSPN will continue to build a supplier base that contributes to our competitive advantage.

Our objectives include:

  • Actively seeking out certified diverse suppliers that can provide competitive, high-quality goods and services whose business model is aligned with our business strategy
  • Ensuring the inclusion of diverse suppliers as a part of our strategic sourcing and procurement process
  • Communicating the value of supplier diversity both internally and externally to all stakeholders.
  • Leveraging our supplier diversity results to meet our clients’ supplier diversity requirements

We will measure our success based upon our ability to attain and exceed these objectives.

CSPN is a Women Business Enterprise Certified Supplier.

Women Business Enterprise Canada

Our Community

As part of our “Give Back” philosophy, CSPN is committed to helping our community thrive. Throughout the year, we encourage the participation for local donations at all organized CSPN Networking events. This includes food, toy and clothing drives and monetary donations. Some of our favourite organizations to support include:

  • Sick Kids Foundation
  • Ronald McDonald House Charities Toronto
  • Up With Women
  • Nellie’s Shelter
  • Meals on Wheels
  • Daily Bread Food Bank
  • Second Harvest
  • YMCA
  • YouthSpeak


SickKids Foundation
Ronald McDonalds House Charities Toronto
Up With Women
Nellie's Shelter
As part of the culture at CSPN, our people love to give back. We encourage taking time from work to contribute to the community in any way possible.
Christine Ramballi
Director, Client Services
Connect with Christine
If you represent a media outlet and want more information about CSPN, please contact our Director, Client Services, Christine Ramballi: info@mycspn.com