The Customer and Employee Experience Landscape
CSPN believes that customer experience starts with a vision and is activated through employees.
For 20+ years, CSPN Consulting Services has provided support to leading private and public-sector organizations to help them understand what customers care about most, then design great customer experiences around that. Having built up a comprehensive toolbox of proven methodologies and frameworks, CSPN has helped clients not only reimagine how they can architect customer experiences, but also how they can arm and inspire employees to deliver on great CX within the complexity of individual organizations and contexts.
CX / CS Vision & Strategy
CX Digital Transformation
Customer Journey Mapping
CX / CS Assessments
CSPN offers a broad range of training solutions, from strategy design to execution for all your professional development needs. We have mapped out a Learning Journey with over 50+ courses on everything from Customer Service and Experience to Leadership, Management, Technical Skills and HR Support. In addition to fully customized training programs developed by our professional L&D teams, CSPN also offers generic and public session for key competency areas.