The Customer and Employee Experience Landscape
CSPN believes that customer experience starts with a vision and is activated through employees.
![Overview of the CX Landscape](https://mycspn.com/wp-content/uploads/2020/01/cx-landscape-transparent-header-1024x290.png)
Our Services
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![](https://mycspn.com/wp-content/uploads/2020/07/Shawn-500x500-265x230.jpg)
Consulting
For 20+ years, CSPN Consulting Services has provided support to leading private and public-sector organizations to help them understand what customers care about most, then design great customer experiences around that. Having built up a comprehensive toolbox of proven methodologies and frameworks, CSPN has helped clients not only reimagine how they can architect customer experiences, but also how they can arm and inspire employees to deliver on great CX within the complexity of individual organizations and contexts.
![services-icon-cs-cx-strategy services-icon-cs-cx-strategy](https://mycspn.com/wp-content/uploads/2019/05/services-icon-cs-cx-strategy.png)
CX / CS Vision & Strategy
![services-icon-cx-digital-transformation services-icon-cx-digital-transformation](https://mycspn.com/wp-content/uploads/2019/05/services-icon-cx-digital-transformation.png)
CX Digital Transformation
![services-icon-customer-journey-mapping services-icon-customer-journey-mapping](https://mycspn.com/wp-content/uploads/2019/05/services-icon-customer-journey-mapping.png)
Customer Journey Mapping
![services-icon-cx-cs-assessments services-icon-cx-cs-assessments](https://mycspn.com/wp-content/uploads/2019/05/services-icon-cx-cs-assessments.png)
CX / CS Assessments
![services-icon-cx-insights services-icon-cx-insights](https://mycspn.com/wp-content/uploads/2019/05/services-icon-cx-insights.png)
CX Insights
![services-icon-design-thinking services-icon-design-thinking](https://mycspn.com/wp-content/uploads/2019/05/services-icon-design-thinking.png)
Design Thinking
![Training Training](https://mycspn.com/wp-content/uploads/2020/03/20191211_110859rz-265x230.jpg)
Training
CSPN offers a broad range of training solutions, from strategy design to execution for all your professional development needs. We have mapped out a Learning Journey with over 50+ courses on everything from Customer Service and Experience to Leadership, Management, Technical Skills and HR Support. In addition to fully customized training programs developed by our professional L&D teams, CSPN also offers generic and public session for key competency areas.
![services-icon-ccxp-designation services-icon-ccxp-designation](https://mycspn.com/wp-content/uploads/2019/05/services-icon-ccxp-designation.png)
CCXP Designation
![services-icon-ccss-certification services-icon-ccss-certification](https://mycspn.com/wp-content/uploads/2019/05/services-icon-ccss-certification.png)
CCSS Designation
![services-icon-landd-strategy-design services-icon-landd-strategy-design](https://mycspn.com/wp-content/uploads/2019/05/services-icon-landd-strategy-design.png)
Leadership Learning Series
![services-icon-onsite-training-sessions services-icon-onsite-training-sessions](https://mycspn.com/wp-content/uploads/2019/05/services-icon-onsite-training-sessions.png)
Onsite Training Sessions
![services-icon-public-workshops services-icon-public-workshops](https://mycspn.com/wp-content/uploads/2019/05/services-icon-public-workshops.png)
Public Workshops
![services-icon-webex-and-elearning services-icon-webex-and-elearning](https://mycspn.com/wp-content/uploads/2019/05/services-icon-webex-and-elearning.png)
Live, Online & eLearning
![Women in Leadership Women in Leadership](https://mycspn.com/wp-content/uploads/2020/03/SHIV4163rz-265x230.jpg)
Community
![services-icon-annual-cx-conference services-icon-annual-cx-conference](https://mycspn.com/wp-content/uploads/2019/05/services-icon-annual-cx-conference.png)
Annual CX/EX Conference
![services-icon-women-in-leadership-gala services-icon-women-in-leadership-gala](https://mycspn.com/wp-content/uploads/2019/05/services-icon-women-in-leadership-gala.png)
Women in Leadership Gala
![services-icon-thought-leadership-events services-icon-thought-leadership-events](https://mycspn.com/wp-content/uploads/2019/05/services-icon-thought-leadership-events.png)
Ideation and Think Tanks
![services-icon-cspn-community-membership services-icon-cspn-community-membership](https://mycspn.com/wp-content/uploads/2019/05/services-icon-cspn-community-membership.png)
Public Training Sessions
![services-icon-professional-mentoring services-icon-professional-mentoring](https://mycspn.com/wp-content/uploads/2019/05/services-icon-professional-mentoring.png)
Professional Mentoring
![services-icon-annual-cx-conference services-icon-annual-cx-conference](https://mycspn.com/wp-content/uploads/2019/05/services-icon-annual-cx-conference.png)
Breakfast Meetings
We Love Working with Government!
The Canadian Federal and Provincial Governments are happy to work with us!
![WBE Canada](https://mycspn.com/wp-content/uploads/2019/11/logo-wbe.png)
![Canadian Business Excellence Awards](https://mycspn.com/wp-content/uploads/2019/11/logo-cbea.png)
![CSPN has been awarded Learning Services SA E60ZT-180029 for the Federal Government of Canada](https://mycspn.com/wp-content/uploads/2019/11/Government-of-Canada-.png)
![Ontario - CSPN is a Vendor Of Record](https://mycspn.com/wp-content/uploads/2019/11/logo-ontario-vendor-of-record.png)
![British Columbia - CSPN is a Vendor Of Record](https://mycspn.com/wp-content/uploads/2019/11/Government-of-British-Columbia.png)
![Nova Scotia - CSPN is a Vendor Of Record](https://mycspn.com/wp-content/uploads/2019/11/Government-of-Nova-Scotia.png)