Creating and delivering a learning experience that sticks.
STEP 1: The Conversation
CSPN starts the process with an in-depth discussion about your organization’s opportunities or challenges. By doing so it allows us to focus on the most important changes and outcomes your organization is seeking.
Our goal is to gain a deeper understanding of your organization and your needs. By truly understanding your organization, it allows us to move beyond abstract learning. Our programs are not about learning a skill, they are about applying the skill sets you learned.
STEP 2: The Translation
Transforming your needs into a targeted development experience
Our performance professionals collect information from you, your customers and your team. With this information, we then design a custom learning solution – a strategic direction for comprehensive training and development. The result is targeted content that combines IQ and EQ to make new insights relevant and to adapt to all learning perspectives.
STEP 3: The Delivery
Memorable learning experience
Creating a memorable experience starts with insights and expertise in adult learning. Our 3E learning approach moves theory to real life and identifies desired skill sets and behaviours so they can be incorporated into your work culture. Our immersive delivery process focuses on learning and results. It does so by using real and potential scenarios, role-playing and case studies to enable a behavioural change that sticks.
STEP 4: The Follow Through
Making learning stick is what really matters to our clients and partners – and we align with this philosophy completely. To ensure that our clients can see the return on an investment in training, we implement numerous strategies, such as:
- conducting reassessments
- delivering skills-based training
This makes it easier for participants to practice and implement insights and knowledge, from the information and teachings that we deliver.
Choose Your Learning Journey
We offer an expansive portfolio of proven and effective training solutions to transform and improve service, sales, management and leadership abilities. Whether you have a newly built team or are looking to promote and develop your staff, we can help! CSPN will help to transition, train, and enable your staff on customer satisfaction and what it means to the organization.