Designing Personalized Learning Experiences
Creating and delivering a learning experience that sticks
STEP 1: The Conversation
Creating the right learning experience starts by understanding your needs and your organization. Our learning consultants will work with you to assess your current skills gaps and desired behaviors to determine how training can effectively help close those gaps.
We then take a comprehensive approach in understanding your organization and the opportunities and challenges you are solving for. By doing so it allows us to focus on the most important changes and outcomes your organization is seeking.
By truly understanding your organization, it allows us to move beyond abstract learning and create experiences where learners can apply the skill sets they are taught.
STEP 2: The Translation
Transforming your needs into a personalized and modern learning experience
With the valuable insights collected from the Needs Assessment, our learning consultants will work your teams to identify your learning priorities and define a path that can bridge current skill sets with future goals and desired behaviors. With this information, we then design a custom learning experience – a strategic direction for comprehensive training and development that engages leaners across multiple channels, touchpoints and the result is targeted content that combines IQ and EQ to make new insights relevant and to adapt to all learning perspectives.
In the design and development of all curriculums and experiences, CSPN incorporates adult learning theories and applications. CSPN uses the New World Kirkpatrick Evaluation Model, which addresses the modernization of learning and application in the workplace. Leveraging this model, CSPN’s approach to planning, designing and implementing training curriculums is to begin with the end in mind: how will the learning curriculum enable on-the-job performance? From there, interactive and engaging learning experiences (across channels – ILT, VILT, e-learning) are designed and activated.
STEP 3: The Delivery
Memorable learning experience
Our in-person and virtual training programs leverage the our Teach Me, Let Me, Enable Me model in order to ensure participants are actively thinking and doing, not just listening. Our training ensures both knowledge transfer as well as skill development.
In our virtual and in-person learning environment, CSPN leverages the following techniques:
- Facilitated Group Discussions
- Breakout Rooms
- Whiteboard Sessions
- Gamified Experiences
STEP 4: The Follow Through
Retaining learning is the same as forming a new habit. Participants walk away with tools, tips and tricks to be successful beyond the classroom. Post-training follow-ups help reinforce what was taught. To maximize success of training, CSPN creates a post-learning environment which includes access to:
- Post-Training Chatrooms
- Learning / Job Aids
- Research Inventory
- Assessments / Certifications
As part of our continuous improvement philosophy and to ensure that our clients can see the return on an investment in training, we implement numerous post-training strategies including:
- Conducting reassessments
- Measuring and reporting on training ROI
- Designing and delivering complimentary training
With this right skills-based training, participants can practice and implement insights and knowledge that drive organizational success and performance.
Let’s Build Your Learning Journey
CSPN can work with you to design custom learning solutions, but we also offer an expansive off-the-shelf portfolio of proven and effective learning programs including: customer service training, sales training, leadership & management training, business skills training, soft skills training, compliance training amongst others. CSPN offers learning solutions with the breadth and depth needed to transform learning into an experience for all employees in your organization.