The CSPN Team
Meet the core CSPN team. Curious, Creative, and Collaborative, we love making an innovative impact on the business world, one customer and employee experience at a time.
Jessica Cryer Partner Jessica works with clients to create Learning & Development strategies that educate, empower, and enable employees to excel in their careers. With a desire to promote continuous learning and education, she helps clients build and deliver the right training programs so people can be exceptional.
Bonnie Lo Digital Manager & Account Coordinator Bonnie is responsible for coordinating many CSPN events and sessions and oversees the digital and design creatives. She is a highly self-motivated professional that manages and prioritizes timelines as well as the projects and tasks of others in a fast-paced environment.
Jenelle McCulloch CX Consultant Jenelle McCulloch is a M.A. in Industrial/Organizational (I/O) Psychology candidate. Her final research project focuses on the topics of solitude and proactive behaviors in the workplace. Her education and training in Organizational Psychology deals with various areas of expertise that bring an organization's human capital to the forefront.
Arijit Bhattacharya Instructional Designer Arijit is a creative Learning and Development professional with 10 years of experience ranging from design, development, delivery, to strategy & analysis. His range of Instructional Design experience is complemented by the variety of learning solutions he's created, all focused on performance objectives.
Jillaine Yee Community Manager With 10 years of experience under her belt, Jillaine is a self-driven and results-oriented professional with a clear focus on supporting her clients and providing exceptional customer service while managing multiple training engagements and coordinating meetings and events.
Zahara Foyston Consultant With a background in Marketing and Human Resources, Zahara leverages her passion and focus on Customer Experience and Employee Experience as a Consultant at CSPN.
Debadatta Laskar Account & Community Coordinator
Katrina Manzocco Director, Growth Operations
Kevin Richardson Senior Instructional Designer
Consultants & Trainers
CSPN’s network of national consultants and trainers are experienced professionals with a passion and commitment to driving excellence in customer and employee experience.
Advisory & Executive Board
Meet the Advisory & Executive Board. Curious, Creative, and Collaborative, we love making an innovative impact on the business world, one customer experience at a time.