The CSPN Team

Meet the core CSPN team. Curious, Creative, and Collaborative, we love making an innovative impact on the business world, one customer and employee experience at a time.

Dolly Konzelmann President & CEO Dolly created CSPN as a Learning and Development organization that helps companies deliver memorable experiences. When your team has the right skills, your organization will be successful.

Jessica Cryer Partner Jessica works with clients to create Learning & Development strategies that educate, empower, and enable employees to excel in their careers. With a desire to promote continuous learning and education, she helps clients build and deliver the right training programs so people can be exceptional.

David Singh Partner David Singh is an experience-driven executive who has built and lead client-facing teams in a range of Fortune 500 and mid-market companies.

Corey Atkinson VP, Strategic Learning & Development With a wealth of experience in leadership, management, client services and business development, Corey focuses on supporting others in identifying objectives and reaching projected target dates.

Christine Ramballi Director, Client Services With over 15 years of experience, Christine has helped teams excel in key roles and has acted as an agent of change, delivering exceptional customer service experiences while mitigating costs.

Bonnie Lo Event Coordinator & Executive Assistant Bonnie is responsible for performing a number of administrative duties and coordinates all CSPN events. She is a highly self-motivated professional that manages and prioritizes timelines as well as the projects and tasks of others in a fast-paced environment.

Shawn Ashley Director, CX Advisory Passionate about strategically solving customer-centric business problems, he is relentless in his drive to achieve defendable results while empowering companies to deliver genuine and truly impactful customer experiences.

Jenna Flores Account & Community Manager Jenna is a self-driven and results-oriented professional with a clear focus on developing the CSPN community while managing multiple training engagements and coordinating events. As a seasoned account coordinator, Jenna focuses on transaction quality, efficiency, and people management.

Naomi Bhalla Account Coordinator Naomi is a hard-working member joining CSPN for summer 2021! As an account coordinator, Naomi supports the team on various tasks while focusing on efficiency, customer service, and empowerment.

Jenelle McCulloch CX Consultant Jenelle McCulloch is a M.A. in Industrial/Organizational (I/O) Psychology candidate. Her final research project focuses on the topics of solitude and proactive behaviors in the workplace. Her education and training in Organizational Psychology deals with various areas of expertise that bring an organization's human capital to the forefront.

Consultants & Trainers

CSPN’s network of national consultants and trainers are experienced professionals with a passion and commitment to driving excellence in customer and employee experience.

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Advisory & Executive Board

Meet the Advisory & Executive Board. Curious, Creative, and Collaborative, we love making an innovative impact on the business world, one customer experience at a time.

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The CSPN Team

The CSPN Team

Consultants & Trainers

Advisory & Executive Board

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