The CSPN Team

The CSPN Team

Meet the core CSPN team. Curious, Creative, and Collaborative, we love making an innovative impact on the business world, one customer and employee experience at a time.

Jessica Cryer Partner Jessica works with clients to create Learning & Development strategies that educate, empower, and enable employees to excel in their careers. With a desire to promote continuous learning and education, she helps clients build and deliver the right training programs so people can be exceptional.
David Singh Partner David Singh is an experience-driven executive who has built and lead client-facing teams in a range of Fortune 500 and mid-market companies.
Corey Atkinson VP, Strategic Learning & Development With a wealth of experience in leadership, management, client services and business development, Corey focuses on supporting others in identifying objectives and reaching projected target dates.
Christine Ramballi Director, Client Services With over 12 years of experience, Christine has helped teams excel in key roles and has acted as an agent of change, delivering exceptional customer service experiences while mitigating costs.
Marcela Garreton Instructional Designer Marcela has been an instructional designer for more 15 years, designing for both facilitated and e-learning design. She has designed learning for multiple industries including, financial, software development, pharmaceutical, oil and mining, retail, manufacturing, as well as engineering. She continually upgrades her skills with the latest learning design trends.
Bonnie Lo Event Coordinator & Executive Assistant Bonnie is responsible for performing a number of administrative duties and coordinates all CSPN events. She is a highly self-motivated professional that manages and prioritizes timelines as well as the projects and tasks of others in a fast-paced environment.
Shawn Ashley Manager, Customer Experience Consulting Passionate about strategically solving customer-centric business problems, he is relentless in his drive to achieve defendable results while empowering companies to deliver genuine and truly impactful customer experiences.
Jenna Flores Account & Community Manager Jenna exhibits meticulous attention to detail while she writes, proofreads, and organizes various client proposals, project plans, and marketing material. She is a dynamic professional who excels in pitching creative ideas, managing client relationships, and coordinating event logistics.

Consultants & Trainers


CSPN’s network of national consultants and trainers are experienced professionals with a passion and commitment to driving excellence in customer and employee experience.

Advisory & Executive Board


Meet the Advisory & Executive Board. Curious, Creative, and Collaborative, we love making an innovative impact on the business world, one customer experience at a time.