CX Transformation

CSPN’s CX Transformation methodology provides an structured framework for establishing strategy, objectives, and policies for your business or corporate wide CX program. By understanding the people, process, and technology elements we provide the knowledge and tools to manage change, engage stakeholders to ensure universal buy-in, and keep your customer focus.

Key Outputs

  • CX Centre-of-Excellence Structure Approach
  • IT Infrastructure & System Needs / Enablement
  • Tailored Implementation & Management Support Tools

Key Value

  • Cultivate a formal structure for consistency in execution and business continuity
  • Increase implementation efficiency with defined and transparent planning / tools
  • Engage the right stakeholders effectively throughout transformation