Deliver high-quality customer service with our certifications
Customer service is a complex process that requires the right mindset, training, and company culture. Sending employees to train in specific fields is a common strategy, but keeping track of all employees and the necessary skills they require is an organizational challenge.
CSPN has developed certified client service designation programs that provide participants with a wide array of customer service skills. Participants can range from general customer service representatives to supervisors and team leaders.
With our customer service and leadership certifications, you can guarantee that your employees are fully qualified to interact with customers, ensuring your business provides the best customer experience possible.
Our Customer Experience and Service Designations
This certification is for employees with the customer service designation. The program includes training in many different tools used for customer service. The following courses, each of which covers a broad range of topics in the field of customer service, are offered:
- Delivering Responsive Customer Service (Mandatory)
- Managing Difficult Clients and Situations (Mandatory)
- Service that Sells (Optional 3rd course)
- Conflict Resolution (Optional 3rd course)
- OR 2-Day CCSS© Bootcamp
The CCSS© certification can be obtained by completing 3 of the courses listed above (Note the mandatory courses). Or complete the 2-day CCSS© Designation Bootcamp.
This certification builds on the basic concepts introduced in Level 1 by introducing useful skills for team leaders and management. Employees who complete this course have mastered customer relations and sales. The following courses are offered:
- Coaching for Performance (Mandatory)
- Leadership with Excellence (Mandatory)
- Customer Success & Strategy (Optional 3rd course)
- Train The Trainer (Optional 3rd course)
- Effective Facilitation (Optional 3rd course)
- Contact Centre Operations and Management (Optional 3rd course)
The CCSP© certification can be obtained by completing 3 of the courses listed above (Note the mandatory courses).
Customer Service Excellence (e-Learning)
Designed to create the shifts needed to positively impact business outcomes, CSPN’s Customer Service training:
- Elevates employee service skills.
- Improves customer satisfaction.
- Positions employees to navigate difficult situations.
- Aligns and creates consistency within the service provided across employees.
CSPN’s learning expertise and focus on creating customer-centric experiences has led to the development of its Customer Service Excellence Certifications. CSPN’s Customer Service Excellence Certifications are designed for front-line agents, managers, and organizations, each with their own specialized learning journeys.
Below is a brief breakdown of the duration and modules required to obtain the Customer Service Certification.
To learn more about gaining access to our Customer Excellence learning pathways with your membership, reach out to us here.
