Brightspace FAQ’s

Pre-Session Protocols - How do I prepare for my first session? Answer: Pre-Session Protocols - How do I prepare for my first session?Step 1: Setup Your Brightspace Digital Learning Platform Account You will receive an email from with the following details: From: CSPN [] Sent: September 23, 2020 3:23 PM To:  Subject: CSPN: Digital [...]

Spotlight Interview with Allison Patterson

Spotlight Interview with Allison Patterson Topic: Implementing Innovation in the Workplace Sponsored By: REGISTER Date & Time: October 14, 2020 at 1:00pm – 1:45pm EST Guest Speaker: Allison Patterson, VP, Member & Student Experience, CPA Ontario Description Innovative thinking and creative problem solving are fundamental skills for leaders at any level. Join CSPN Partner, David [...]

Spotlight Interview with Chris Watchorn

Spotlight Interview with Chris Watchorn Topic: Canada Post: Delivering Change for The Customer Sponsored By: REGISTER Date & Time: October 21, 2020 at 1:00pm – 1:45pm EST Guest Speaker: Christopher Watchorn, General Manager, Finance Order to Cash, Canada Post Description One of the ripple effects of the pandemic we are all living in, is the [...]

President’s Message

A Message from the President REGISTERAGENDASPONSORSPEAKERSWHO/WHYAWARDS Welcome to CSPN’s Annual Customer and Employee Experience Conference! For more than 22 years, I’ve had the privilege to witness and participate in the evolution and transformation of Customer Service into Customer Experience. Today, experiences and service have become one of the most fundamental organizational differentiators in the marketplace. [...]

Speakers 2019

Our 2019 Speakers Ignite Your Customer & Employee Experience BACK TO CONFERENCE HOME Carmen Day Vice President – Sales, Events and Guest Experience Woodbine Entertainment Group Corey Atkinson VP of Strategic Learning & Development CSPN Deanna Cook Vice President, Business Development CanadaDirect Dessalen Wood Chief People Officer Thoughtexchange Doug Long Director of Marketing Emailtopia Duncan [...]


Conference Takeaways 2019 REGISTERAGENDASPONSORSPEAKERSWHO/WHYAWARDS Employee Experience Engagement Strategies & Tips Empower and educate the front lines Create team-building exercises that inspire and promote communication Make a commitment to employees consistently. (A small hello goes a long way. Employee and Customer Service consistency builds brand loyalty/company loyalty) Leverage the employee voice for improvement Increase retention and [...]

Past Conferences

Past Conferences Click below to view our past conferences. REGISTERAGENDASPONSORSPEAKERSAWARDSWHO/WHY 2019 2018 2017 2016 2015 2014 Ready to sign up? Reserve your spot! REGISTER

Venue & Hotel Accommodation Information

Venue & Hotel Accommodation Information Spring 2021 REGISTERAGENDASPONSORSPEAKERSWHO/WHYAWARDS THE VENUE BMO Institute for Learning BMO IFL is easily accessible from downtown Toronto via the 404 highway and from Pearson International Airport via the 401 Trans-Canada Highway or the 407 toll highway. ADDRESS BMO Institute for Learning 3550 Pharmacy Ave Scarborough, ON M1W 3E8 DIRECTIONS You [...]

Virtual Networking

Welcome to CSPN's 4th Annual Women In Leadership Summit November 16-26, 2020 | Virtual Event Early Bird Pricing Now Available! Event Agenda We've gone Virtual! Why Attend Nominate Today! Register Today! Virtual Networking How Virtual Networking Works Join a session Participate in discussions Rotate through multiple groups via breakout rooms Walk away with 5-10 new [...]

Conference – Who and Why Attend

Who & Why Attend? Spring 2021 REGISTERAGENDASPONSORSPEAKERSWHO/WHYAWARDS Who Should Attend? Our conference is not only about learning, it’s about networking. Come out and meet some great people: Government Public Sector Private Sector Head of CS/CX/EX GM & Directors CEO's & VP's Marketing & Sales Talent Management Senior Level VPs & Directors Who are accountable for [...]