Membership FAQ

How do I sign up?Click here to download and complete the registration form. Once completed, please email to What is the difference between an individual, corporate membership, and vendor membership?An individual membership is for one person, whereas a corporate or vendor membership can include community access for multiple members and also include a variety [...]

Code of Conduct

Code of Conduct CSPN Community (“Community”) Code of Conduct (the “Code”) The CSPN Community has been organized with the goal of allowing our shared interests guide our shared success. To ensure we have a welcoming, collegial, productive, and safe environment we require all Members, Event Attendees, Speakers, Sponsors, and Partners to adhere to the following: [...]

Membership Benefits

Join the CSPN Community CSPN Member Packages Individual $250 per year Start Now ✓  1 Member Registration ✓  Become a Certified CX Ambassador (with 1-hour course) ✓  10% off Customized Training Programs ✓  Access to Member-Exclusive Community Platform   and much more... Corporate Bronze $995 per year Start Now ✓  5 Member Registration ✓  Become [...]

Shawn Ashley

Shawn Ashley, Manager, CX Consulting Shawn is an MBA accredited and internationally experienced CX Consultant. Passionate about strategically solving customer-centric business problems, he is relentless in his drive to achieve defendable results while empowering companies to deliver genuine and truly impactful customer experiences. Acting as the Manager, CX Strategy, Shawn leads the delivery of all [...]

Christine Ramballi

Christine Ramballi, Director, Client Services Christine is the Director, Client Services.  She oversees all projects from logistics to expenses and has worked with many national clients to create exciting and engaging programs. Christine is a professional consultant with over 15 years of experience, including Team Leadership, Quality Control, Workforce Management, Change Management, Performance Management, and [...]

Jenna Flores

Jenna Flores, Account & Community Manager Jenna exhibits meticulous attention to detail while she writes, proofreads, and organizes various client proposals, project plans, and marketing material. She is a dynamic professional who excels in pitching creative ideas, managing client relationships, and coordinating event logistics. Jenna is a self-driven and results-oriented professional with a clear focus [...]