Become a CSPN Mystery Shopper

Become a CSPN Mystery Shopper Mystery shopping is a great way and opportunity to earn some extra money.  We are all customers a some point, but this time you get paid to be customer. Schedules are flexible, you can work from home or conduct visits at local stores. As a mystery shopping, you will be [...]

Mystery Shopping

Mystery Shopping Customer experience has been increasingly more important than ever.  Organizations are looking to ensure their values, services/products and branding are on point in delivering meaningful and positive customer experiences. With one wrong move or negative customer experience, organizations may see a decline in customers and ultimately your bottom line. This is where CSPN [...]

Contact Center Design and Optimization

Contact Center Design and Optimization CSPN’s team of contact center consultants help guide our clients to optimize service delivery and drive real value to their business. Regardless of the challenges, our team of industry experts will design a practical solution plan that can enable contact centers to improve efficiently and effectively. Our areas of expertise [...]

Research and Insights

Research and Insights Customer, Citizen & Employee CSPN leverages qualitative and quantitative insight solutions to aid our clients in understanding and improving their customer, citizen, and employee experiences. CSPN’s approach combines human-centric research, advanced analytics, and data visualization to uncover and bring experiences to life. Qualitative CSPN leverages a variety of qualitative techniques to understand [...]

Citizen Service Summit 2021

2021 Citizen Service Summit REGISTER 2-DAY SUMMIT FREE TICKET OFFER EXTENDED! REGISTER BEFORE TICKETS RUN OUT! Citizen Service: Beyond the Pandemic Join public sector leaders from all levels of Canadian Public Service (i.e., public and government agencies, public utilities) who share a mandate of provide leading service to Canadian citizens. This innovative 2-day virtual summit will [...]

Land Acknowledgement

Land Acknowledgement With respect and gratitude, we acknowledge that we live, work and learn on the traditional, ancestral and unceded territories of the Coast Salish peoples and Algonquin Anishinabe Nation. We honour the šxʷməθkʷəy̓əmaɁɬ təməxʷ (Musqueam), Skwxwú7mesh-ulh Temíx̱w (Squamish), səl̓ilwətaɁɬ təməxʷ (Tsleil-Waututh) and sq̓əc̓iy̓aɁɬ təməxʷ (Katzie) Nations whose land we are residing. As well as [...]