Today’s consumers are no longer just buying a product or service from a company, they are also buying the experience. With very little to differentiate one company’s products or services from the next, organizations today need to do all that they can to set themselves apart from their competition.
Statistics show that 88% of customers prefer doing business with a company that provides great class service over a company that does not. This full-day training program teaches participants the foundational pillars of what world-class service is and how to deliver it to your customers, consistently. Ideal for anyone who wishes to improve their client experiences and provide a superior level of service, this course provides participants with; a keen understanding of what customer’s value, how to deliver moments of WOW, the keys to identify client expectations and needs as well as how to deal with customer objections using a proven model for effective complaint resolution.
This vital workshop is engaging, interactive, informative and fun. Participants will emerge with the skills, knowledge, and confidence they need to easily apply superior customer service solutions that result in exceptional experiences.
- Create consistently positive and responsive customer experiences
- Understand the impact of superior customer service and how each individual contributes to the success of the organization
- Identify customer needs through effective questioning
- Be proactive with customers
- Work effectively as a team
- Use positive language with customers and learn how to communicate effectively with different personality types
- Be an ambassador
Module 1) The Value of a Customer
Module 2) Handling Customer Interactions
Module 3) Responsive Service Cycle Framework
Module 4) Powerful Conversations
Module 5) Difficult Customers
Module 6) Team Work
“Corey’s enthusiasm, humour, and extensive knowledge in Customer Service was impressive and kept me engaged throughout the session. Although I have had similar training on the subject, he presented on his approach to it and gave me new and valuable tools that I can apply to my existing skills in various areas of my work. The knowledge gained even goes beyond the workplace as I have caught myself using these tools at home which is working wonders!
The course invigorates your thirst to handle the public with more confidence. The tools shared during this can be put into immediately action. The facilitator will keep you engaged from when you enter to the room to event after you leave the session.”
Half-Day / 1-Day
Pricing & Deadline Information
Early Bird Deadline