Certified Client Service Specialist (CCSS©) Certification

Get certified with CSPN’s Certified Client Service Specialist (CCSS©) Designation 

The Certified Client Service Specialist© program offers participants with the tools, techniques, and effective customer service skills required to succeed in today’s demanding work environment. Whether you work in private, public, or not-for profit organization you will take away up to date information needed to succeed in the workplace.

Participants from various industry sectors are CCSS© designated and certified: Government, Finance & Banking, Insurance, Hospitality, Retail, Consumer Products, Manufacturing, Gas & Oil, Pharmaceutical, Not-For-Profit, Medical, Transportation.

VP, Strategic Learning & Development
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Certified Client Service Specialist (CCSS©) Certification and Designation

Benefits of CCSS©

CSPN helps individuals and organizations achieve their business goals and create the right customer experience through our customer-centered consulting services, professional development, customized training solutions, and a powerful, expert network.

  • Recognition for achieving your designation as a Certified Client Service
    Specialist (CCSS©)
  • Access to certified world-class presenters who are recognized for their delivery and expertise
  • Cutting edge information, tools, techniques, and resources
  • Ongoing networking events that supports your profession

Who Should Enroll

  • Customer Service Representatives
  • Inside Sales
  • Supervisors
  • Team Leaders
  • Anyone who would like to learn more and join the Contact Centre / Customer Service industry

Prior knowledge of Customer Service is an advantage but not essential.

Overview of Designation Process

Certification Process – CCSS©

The objective of CSPN’s designation process is to ensure that those Customer Service professionals who complete the accredited courses have the knowledge and skills to competently perform their function in the organization. The CSPN designation process has four components:

(Individual or Corporate)

Completion of
Accredited Programs (3)

Exam at end of each
Accredited program completion

Upholding of

The accredited programs may be achieved in any sequence. Programs are available as public sessions and customized onsite training.

Completion of CSPN’s designation process confers the right to use the title Certified Customer Service Specialist and right to use the initials CCSS© after one’s name.

Retaining Your CCSS© Designation

Continuing Professional Development (CPD) is an essential component of maintaining your designation. The objective of the CPD requirement is to ensure that members, who are in good standing and are certified by CSPN, participate in ongoing professional development activities to reinforce their existing skills, build new skills, and stay relevant in the customer service profession.

You are required to obtain 15 hours of professional development activities every three-years.

Pre-Approved CPD Activities

Select CPD activities may be preapproved by CSPN. Approved programs display the CSPN CPD seal and could include:

  • Public and Private Seminars/Webinars
  • Workshops
  • Conferences/Summits

Pre-approved programs and activities are provided with a CSPN ID number. Upon completion of the activity, participants are provided with this number and can track their activity in their CPD log.

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