[vc_section full_width=”stretch_row” css=”.vc_custom_1567767432527{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #f4f4f4 !important;}” el_class=”cspn-banner scheme-green”][vc_row full_width=”stretch_row” css=”.vc_custom_1557231123653{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background: #111111 url(http://bbp.gce.mybluehost.me/wp-content/uploads/2019/05/consulting.jpg?id=347) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”bg-overlay-60pc”][vc_column css=”.vc_custom_1556533548176{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][cspn_banner spacer=”yes” heading_elem=”h1″ heading_elem_content=”Certified Client Service Professional (CCSP©) Certification” tagline_elem=”p” tagline_elem_content=”” scrollto_triangle=”” cta_button=”” btn_link=”url:http%3A%2F%2Fmycspn.com%2F|title:FIND%20OUT%20MORE||” css=”.vc_custom_1614370968299{padding-top: 20px !important;padding-bottom: 60px !important;}”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1568198980884{padding-top: 60px !important;padding-bottom: 15px !important;background-color: rgba(35,162,135,0.1) !important;*background-color: rgb(35,162,135) !important;}” el_class=”overflow-visible watermark watermark-right watermark-attach-bottom”][vc_row content_placement=”top” el_class=”vc_column_reverse_md”][vc_column offset=”vc_col-lg-4/5 vc_col-md-12 vc_col-xs-12″][cspn_content scheme_color=”#23a287″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1614371006148{margin-bottom: 15px !important;}”]

Get certified with CSPN’s Certified Client Service Professional (CCSP©) Designation 

[/cspn_content][vc_column_text]The Certified Client Service Professional Designation offers participants a robust and complete set of tools, techniques, and effective customer service skills required to succeed in today’s demanding work environment. Building on key principles taught in CCSS© Level I, participants will learn the skills required to become an expert in all aspects of customer service. Whether you work in private, public, or a not-for-profit organization you will take away up to date information needed to succeed in the work place.

Participants from various industry sectors are CCSP© designated and certified: Government, Finance & Banking, Insurance, Hospitality, Retail, Consumer Products, Manufacturing, Gas & Oil, Pharmaceutical, Not-For-Profit, Medical, Transportation.[/vc_column_text][/vc_column][vc_column offset=”vc_col-lg-1/5 vc_col-md-12 vc_col-xs-12″][cspn_profile style=”” orientation=”” profile_image_id=”1963″ profile_title=”Corey Atkinson” profile_subtitle=”VP, Strategic Learning & Development” profile_phone=”+1905-477-5544″ profile_email=”[email protected]” profile_linkedin=”https://www.linkedin.com/in/coreyatcspn/” profile_url=”url:http%3A%2F%2Fmycspn.com%2F|title:CSPN|target:%20_blank|” profile_image=”370″][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1558713051576{margin-bottom: 0px !important;padding-top: 60px !important;padding-bottom: 0px !important;background-color: #ffffff !important;}” el_class=”watermark watermark-right watermark-attach-top”][vc_row][vc_column css=”.vc_custom_1568201917481{margin-bottom: 45px !important;}”][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]

Certified Client Service Professional (CCSP©) Certification and Designation

[/cspn_content][/vc_column][/vc_row][vc_row gap=”15″][vc_column width=”1/2″ css=”.vc_custom_1568202428924{margin-bottom: 30px !important;}”][cspn_content scheme_color=”#111111″ font_size=”28px” line_height=”1.2em” text_color=”#111111″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1614371263456{margin-bottom: 15px !important;}”]

Benefits of CCSP©

[/cspn_content][vc_column_text css=”.vc_custom_1613678567294{margin-bottom: 15px !important;}”]CSPN helps individuals and organizations achieve their business goals and create the right customer experience through our customer-centered consulting services, professional development, customized training solutions, and a powerful, expert network.[/vc_column_text][cspn_content scheme_color=”#23a287″ font_size=”18px” line_height=”1.8em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”yes” custom_bullets_color=”#23a287″]

  • Recognition for achieving your designation as a Certified Client Service
    Professional (CCSP©)
  • Access to certified world-class presenters who are recognized for their delivery and expertise
  • Cutting edge information, tools, techniques, and resources
  • Ongoing networking events that supports your profession

[/cspn_content][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1568202432782{margin-bottom: 30px !important;}”][cspn_content scheme_color=”#111111″ font_size=”28px” line_height=”1.2em” text_color=”#111111″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1613678255654{margin-bottom: 15px !important;}”]

Who Should Enroll

[/cspn_content][cspn_content scheme_color=”#23a287″ font_size=”18px” line_height=”1.8em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”yes” custom_bullets_color=”#23a287″]

  • Managers
  • Customer Service Representatives
  • Inside Sales
  • Supervisors
  • Team Leaders
  • Anyone who would like to learn more and join the Customer Service / Customer Experience industry

[/cspn_content][vc_column_text css=”.vc_custom_1614371215080{margin-top: 15px !important;margin-bottom: 15px !important;}”]Prior knowledge of Customer Service / Customer Experience is an advantage but not essential.[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1613679422648{margin-bottom: 0px !important;padding-top: 60px !important;padding-bottom: 0px !important;background-color: #efefef !important;}”][vc_row][vc_column css=”.vc_custom_1568201917481{margin-bottom: 45px !important;}”][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]

Overview of Designation Process

[/cspn_content][/vc_column][/vc_row][vc_row gap=”15″][vc_column css=”.vc_custom_1613679947976{margin-bottom: 30px !important;}”][cspn_content scheme_color=”#111111″ font_size=”28px” line_height=”1.2em” text_color=”#111111″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1614371249501{margin-bottom: 15px !important;}”]

Certification Process – CCSP©

[/cspn_content][vc_column_text css=”.vc_custom_1613680259423{margin-bottom: 15px !important;}”]The objective of CSPN’s designation process is to ensure that those Customer Service professionals who complete the accredited courses have the knowledge and skills to competently perform their function in the organization. The CSPN designation process has four components:[/vc_column_text][vc_row_inner][vc_column_inner width=”1/4″][vc_single_image image=”8193″ img_size=”110×110″ alignment=”center”][vc_column_text css=”.vc_custom_1613680431493{margin-bottom: 15px !important;}”]

Membership
(Individual or Corporate)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”8192″ img_size=”110×110″ alignment=”center”][vc_column_text css=”.vc_custom_1613682253561{margin-bottom: 15px !important;}”]

Completion of
Accredited Programs (3)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”8194″ img_size=”110×110″ alignment=”center”][vc_column_text css=”.vc_custom_1614366566060{margin-bottom: 15px !important;}”]

Exam at end of each
Accredited program completion[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”8195″ img_size=”110×110″ alignment=”center”][vc_column_text css=”.vc_custom_1614366577476{margin-bottom: 15px !important;}”]

Upholding of
designation[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1614371240737{margin-bottom: 15px !important;}”]The accredited programs may be achieved in any sequence. Programs are available as public sessions and customized onsite training.

Completion of CSPN’s designation process confers the right to use the title Certified Customer Service Professional and right to use the initials CCSP© after one’s name.[/vc_column_text][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1614366891613{margin-bottom: 30px !important;}”][cspn_content scheme_color=”#111111″ font_size=”28px” line_height=”1.2em” text_color=”#111111″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1614371286126{margin-bottom: 15px !important;}”]

Retaining Your CCSP© Designation

[/cspn_content][vc_column_text css=”.vc_custom_1616699030453{margin-top: 15px !important;margin-bottom: 15px !important;}”]Continuing Professional Development (CPD) is an essential component of maintaining your designation. The objective of the CPD requirement is to ensure that members, who are in good standing and are certified by CSPN, participate in ongoing professional development activities to reinforce their existing skills, build new skills, and stay relevant in the customer service profession.

You are required to obtain 25 hours of professional development activities every three-years.[/vc_column_text][/vc_column][vc_column width=”1/2″][cspn_content scheme_color=”#111111″ font_size=”28px” line_height=”1.2em” text_color=”#111111″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1614366915910{margin-bottom: 15px !important;}”]

Pre-Approved CPD Activities

[/cspn_content][vc_column_text css=”.vc_custom_1614366821316{margin-top: 15px !important;margin-bottom: 15px !important;}”]Select CPD activities may be preapproved by CSPN. Approved programs display the CSPN CPD seal and could include:[/vc_column_text][cspn_content scheme_color=”#23a287″ font_size=”18px” line_height=”1.8em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”yes” custom_bullets_color=”#23a287″]

  • Public and Private Seminars/Webinars
  • Workshops
  • Conferences/Summits

[/cspn_content][vc_column_text css=”.vc_custom_1614366874373{margin-top: 15px !important;margin-bottom: 15px !important;}”]Pre-approved programs and activities are provided with a CSPN ID number. Upon completion of the activity, participants are provided with this number and can track their activity in their CPD log.[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1568198929575{padding-top: 60px !important;padding-bottom: 30px !important;background-color: #ffffff !important;}” el_class=”watermark watermark-right watermark-attach-top”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1568198341066{margin-bottom: 30px !important;}”]

Our Training Programs & Courses

[/cspn_content][/vc_column][/vc_row][vc_row content_placement=”top” el_class=”vc_row_reverse_md” css=”.vc_custom_1567765817832{padding-bottom: 60px !important;}”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#23a287″ font_size=”36px” line_height=”1.2em” text_color=”#23a287″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1568200308307{margin-bottom: 30px !important;}”]

Get your customer service representatives up to speed

[/cspn_content][/vc_column][/vc_row][vc_row content_placement=”top” disable_element=”yes”][vc_column width=”1/12″ offset=”vc_hidden-md vc_hidden-sm vc_col-xs-12 vc_hidden-xs”][/vc_column][vc_column offset=”vc_col-lg-10 vc_col-xs-12″][vc_row_inner content_placement=”top” css=”.vc_custom_1557311089083{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}”][vc_column_inner width=”1/4″][vc_single_image image=”1992″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567698785715{margin-bottom: 30px !important;}”]

We Work WITH you

[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567767726129{margin-bottom: 30px !important;}”]No two companies are the same. Our training services are personalized to help you improve specific problems that your company is experiencing.[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top” css=”.vc_custom_1557311764231{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}” el_class=”vc_row_reverse_lg”][vc_column_inner width=”1/4″][vc_single_image image=”1993″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567767761520{margin-bottom: 30px !important;}”]

We Believe Employees Are an ASSET

[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567767736521{margin-bottom: 30px !important;}”]Your employees are important to your company. We believe training is a necessary tool that will enable them to do great things.[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top”][vc_column_inner width=”1/4″][vc_single_image image=”1994″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567767771378{margin-bottom: 30px !important;}”]

We Focus on the LONG-TERM

[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567767744689{margin-bottom: 30px !important;}”]

You need solutions that are actionable and that prioritize long-term success. We combine science and practice to create permanent solutions that focus on growth.

[/cspn_content][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/12″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][/vc_column][/vc_row][/vc_section][vc_section css=”.vc_custom_1614367593812{margin-top: 0px !important;padding-top: 60px !important;padding-bottom: 30px !important;background-color: #ffffff !important;}”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1568198756510{margin-bottom: 30px !important;}”]

Our Training Programs & Courses

[/cspn_content][/vc_column][/vc_row][vc_row gap=”15″ equal_height=”yes” css=”.vc_custom_1614371343826{margin-top: 15px !important;}”][vc_column width=”1/3″][vc_cta h2=”Coaching for Performance” h2_font_container=”tag:h2|font_size:21px|text_align:center|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4_font_container=”tag:h2|text_align:left|line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_button=”bottom” btn_title=”VIEW COURSE” btn_style=”custom” btn_custom_background=”#23a287″ btn_custom_text=”#0a0a0a” btn_align=”center” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” h2_link=”url:https%3A%2F%2Fmycspn.com%2Fevents%2Fcoaching-for-performance-workshop%2F|title:Coaching%20for%20Performance%20Workshop|target:_blank” css=”.vc_custom_1638825389940{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}” btn_link=”url:https%3A%2F%2Fmycspn.com%2Fevents%2Fcoaching-for-performance-workshop%2F|title:Coaching%20for%20Performance%20Workshop”]Coaching for Performance[/vc_cta][/vc_column][vc_column width=”1/3″][vc_cta h2=”Leading with Excellence” h2_font_container=”tag:h2|font_size:21px|text_align:center|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4_font_container=”tag:h2|text_align:left|line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_button=”bottom” btn_title=”VIEW COURSE” btn_style=”custom” btn_custom_background=”#23a287″ btn_custom_text=”#0a0a0a” btn_align=”center” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” h2_link=”url:https%3A%2F%2Fmycspn.com%2Fevents%2Fleading-with-excellence-workshop%2F|title:Leading%20with%20Excellence%20Workshop|target:_blank” css=”.vc_custom_1638825462036{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}” btn_link=”url:https%3A%2F%2Fmycspn.com%2Fevents%2Fleading-with-excellence-workshop%2F|title:Leading%20with%20Excellence%20Workshop|target:_blank”][/vc_cta][/vc_column][vc_column width=”1/3″][vc_cta h2=”Customer Success & Strategy” h2_font_container=”tag:h2|font_size:21px|text_align:center|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4_font_container=”tag:h2|text_align:left|line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_button=”bottom” btn_title=”VIEW COURSE” btn_style=”custom” btn_custom_background=”#23a287″ btn_custom_text=”#0a0a0a” btn_align=”center” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” h2_link=”url:https%3A%2F%2Fmycspn.com%2Fevents%2Fcustomer-success-strategy-workshop%2F|title:Customer%20Success%20%26%20Strategy%20Workshop|target:_blank” css=”.vc_custom_1638825495129{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}” btn_link=”url:https%3A%2F%2Fmycspn.com%2Fevents%2Fcustomer-success-strategy-workshop%2F|title:Customer%20Success%20%26%20Strategy%20Workshop|target:_blank”][/vc_cta][/vc_column][/vc_row][vc_row gap=”15″ equal_height=”yes” css=”.vc_custom_1614371343826{margin-top: 15px !important;}”][vc_column width=”1/3″][vc_cta h2=”Train the Trainer” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_button=”bottom” btn_title=”VIEW COURSE” btn_style=”custom” btn_custom_background=”#23a287″ btn_custom_text=”#0a0a0a” btn_align=”center” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” h2_link=”url:https%3A%2F%2Fmycspn.com%2Fevents%2F2-day-train-the-trainer-workshop%2Ftrain-the-trainer-program-information%2F|||” css=”.vc_custom_1614371678652{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}” 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