Community – CSPN – Customer Service Professionals Network

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Experience Workshops, Awards, and Events” tagline_elem=”p” tagline_elem_content=”” scrollto_triangle=”” cta_button=”” btn_link=”url:http%3A%2F%2Fmycspn.com%2F|title:FIND%20OUT%20MORE||” css=”.vc_custom_1567769386159{padding-top: 20px !important;padding-bottom: 60px !important;}”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1567769621833{padding-top: 60px !important;background-color: rgba(246,158,31,0.1) !important;*background-color: rgb(246,158,31) !important;}” el_class=”overflow-visible watermark watermark-right watermark-attach-bottom”][vc_row content_placement=”top” el_class=”vc_column_reverse_md”][vc_column offset=”vc_col-lg-4/5 vc_col-md-12 vc_col-xs-12″][cspn_content scheme_color=”#f69e1f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1725550221643{margin-bottom: 15px !important;}”]

Great customer service starts here.

[/cspn_content][vc_column_text css=””]We’re thrilled to announce the launch of the CSPN Community—a dedicated space where leading Customer Service and Customer Experience professionals come together to learn, network, and grow.

Here’s what you get with an annual subscription to our digital membership hub:

On-Demand Learning Content: Gain access to a wealth of educational materials and certification pathways, including discounted access to our Customer Service Excellence Certifications. We also offer micro-learning modules to train employees at scale, ensuring quick, effective learning at all levels of your organization.
Personal & Professional Development: Enjoy exclusive invites to networking events, workshops, and access to our career center, designed to support your growth and success. Plus, members get free access to webinars led by thought leaders and industry experts.
Industry Insights & Best Practices: Stay ahead of the curve with whitepapers, blogs, newsletters, and vendor research shared with our members.
Exclusive Discounts: Take advantage of 10% off all CSPN events, plus members-only savings on customized training, advisory services, and more!
A Vetted Network: Join a community of like-minded professionals, leading brands, and industry experts all committed to exceptional customer service.

Don’t wait—join the CSPN Community today.[/vc_column_text][/vc_column][vc_column offset=”vc_col-lg-1/5 vc_col-md-12 vc_col-xs-12″][cspn_profile style=”” orientation=”” profile_image_id=”24091″ profile_title=”Chy” profile_subtitle=”Manager, Community Growth” profile_phone=”” profile_email=”[email protected]” profile_linkedin=”” profile_url=”|||” profile_image=”370″ css=”.vc_custom_1721829835441{margin-top: 5px !important;margin-bottom: 5px !important;}”][vc_single_image image=”1617″ img_size=”large”][/vc_column][/vc_row][vc_row content_placement=”top” el_class=”vc_column_reverse_md” css=”.vc_custom_1617995542508{padding-top: 20px !important;}”][vc_column offset=”vc_col-lg-4/5 vc_col-md-12 vc_col-xs-12″][cspn_content scheme_color=”#f69e1f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567769591936{margin-bottom: 15px !important;}”]

Learn new strategies by connecting with thought leaders and relevant industry professionals

[/cspn_content][vc_column_text css=””]Growth happens outside the classroom and meeting rooms. Networking events, conferences, and workshops are the ideal environments for learning best practices, new strategies, and effective methods for promoting team collaboration.

CSPN brings together a community of Customer / Employee Experience, Learning and Development and Human Resource Professionals through Annual Conferences, Leadership Galas, Breakfast Meetings, Public Training Sessions, Think Tanks and Ideation Sessions. These events bring like-minded professionals together to learn, network and grow.

You do not need to be a Member to attend, but there are lots of benefits to becoming a CSPN Member. Check those out here.[/vc_column_text][/vc_column][vc_column offset=”vc_col-lg-1/5 vc_col-md-12 vc_col-xs-12″][/vc_column][/vc_row][vc_row content_placement=”top” disable_element=”yes” el_class=”vc_column_reverse_md”][vc_column offset=”vc_col-lg-4/5 vc_col-md-12 vc_col-xs-12″][cspn_content scheme_color=”#f69e1f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1595952033325{margin-bottom: 15px !important;}”]

Join the CSPN Community

[/cspn_content][vc_column_text css=””]One of the things that makes CSPN so great is Our Community of like-minded professionals, comprised of customer experience, service and leadership professionals from organizations across North America.

Today, CSPN empowers more than 2,000 members across North America, diversified among 20+ industries and types of businesses. Become a part of the community and attend our upcoming public and virtual events and workshops.[/vc_column_text][/vc_column][vc_column offset=”vc_col-lg-1/5 vc_col-md-12 vc_col-xs-12″][cspn_profile style=”” orientation=”” profile_image_id=”20237″ profile_title=”Katrina” profile_subtitle=”Director, Growth Operations” profile_phone=”” profile_email=”[email protected]” profile_linkedin=”” profile_url=”|title:CSPN||” profile_image=”370″ css=”.vc_custom_1721829823674{margin-bottom: 10px !important;}”][vc_single_image image=”1617″ img_size=”large”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1557309919340{padding-top: 60px !important;padding-bottom: 30px !important;background-color: #ffffff !important;}” el_class=”watermark watermark-right watermark-attach-top”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567769656116{margin-bottom: 30px !important;}”]

Our Networking Principles

[/cspn_content][/vc_column][/vc_row][vc_row content_placement=”top”][vc_column width=”1/12″ offset=”vc_hidden-md vc_hidden-sm vc_col-xs-12 vc_hidden-xs”][/vc_column][vc_column offset=”vc_col-lg-10 vc_col-xs-12″][vc_row_inner content_placement=”top” css=”.vc_custom_1557311089083{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}”][vc_column_inner width=”1/4″][vc_single_image image=”2014″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567769668922{margin-bottom: 30px !important;}”]

We Believe In CONTINUED Learning

[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1584047034397{margin-bottom: 30px !important;}”]The business world moves fast. We believe that continued learning is the only way to keep up, build resiliency and adapt to major changes.[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top” css=”.vc_custom_1557311764231{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}” el_class=”vc_row_reverse_lg”][vc_column_inner width=”1/4″][vc_single_image image=”2015″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567769678350{margin-bottom: 30px !important;}”]

We Work to EMPOWER Employees

[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1584047092302{margin-bottom: 30px !important;}”]Networking and industry events are a powerful education and collaboration tool. We work to empower people through effective thought leadership and industry expertise.[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top”][vc_column_inner width=”1/4″][vc_single_image image=”2016″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1584047132696{margin-bottom: 30px !important;}”]

We Build POWERFUL Customer and Employee Experiences

Build memorable customer and employee experiences by staying up to date with the latest best practices, industry trends, and proven strategies.

[/cspn_content][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/12″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][/vc_column][/vc_row][/vc_section][vc_section css=”.vc_custom_1557313675608{margin-top: 0px !important;border-top-width: 2px !important;padding-top: 60px !important;padding-bottom: 30px !important;background-color: #ffffff !important;border-top-color: #cccccc !important;border-top-style: solid !important;}”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567769734417{margin-bottom: 30px !important;}”]

Our Networking Events and Workshops

[/cspn_content][/vc_column][/vc_row][vc_row gap=”15″ equal_height=”yes” css=”.vc_custom_1567768108720{margin-top: 15px !important;}”][vc_column width=”1/3″][vc_cta h2=”Customer and Employee Experience Annual Conference” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-users” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” css=”.vc_custom_1606167360705{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#f69e1f” i_link=”url:https%3A%2F%2Fmycspn.com%2Fconference%2F|||” h2_link=”url:http%3A%2F%2Fmycspn.com%2Fconference%2F|title:Conference|target:%20_blank|”]Nothing helps employees build customer service, customer experience and employee experience abilities better than collaborating with peers and learning from industry professionals. CSPN’s in-person and digital CX/EX events and conferences are a great place to network with industry leaders, learn new strategies and grow personally and professionally.

Conference information can be found here[/vc_cta][/vc_column][vc_column width=”1/3″][vc_cta h2=”Women In Leadership Summit” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-female” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” css=”.vc_custom_1606167402810{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#f69e1f” i_link=”url:http%3A%2F%2Fmycspn.com%2Fwomen-in-leadership%2F|||” h2_link=”url:http%3A%2F%2Fmycspn.com%2Fwomen-in-leadership%2F|title:Women%20in%20Leadership|target:%20_blank|”]CSPN’s Annual Women in Leadership Summit is an exclusive in-person or virtual event recognizing women leadership in customer and employee excellence. Leaders are nominated and selected by our diverse panel of judges. A celebratory evening with networking, motivational keynotes and inspirational panelists sets the stage for a night of recognition, celebration, learning and fun.

WIL information found here[/vc_cta][/vc_column][vc_column width=”1/3″][vc_cta h2=”Virtual and Public Workshops and Training” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-chalkboard-teacher” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” css=”.vc_custom_1606167470619{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#f69e1f” i_link=”url:https%3A%2F%2Fmycspn.com%2Fworkshops%2F|||” h2_link=”url:http%3A%2F%2Fmycspn.com%2Fevents%2F|title:Events|target:%20_blank|”]CSPN hosts public training sessions to bring like-minded professionals to learn and grow in a diverse social setting. Our in-person classes are interactive, dynamic and encourage group-based think to apply theory real world business contexts. Public training sessions include topics from customer service, communication, leadership, and personal excellence.

Virtual and Public session information can be found here [/vc_cta][/vc_column][/vc_row][/vc_section][vc_row content_placement=”top” el_class=”vc_row_reverse_md” css=”.vc_custom_1567765817832{padding-bottom: 60px !important;}”][vc_column width=”1/6″ offset=”vc_col-xs-12″][/vc_column][vc_column width=”2/3″][cspn_content scheme_color=”#f69e1f” font_size=”36px” line_height=”1.2em” text_color=”#f69e1f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1584108411242{margin-bottom: 30px !important;}”]

Connect with like-minded professionals through CSPN’s networking and learning events

[/cspn_content][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_section full_width=”stretch_row”][vc_row css=”.vc_custom_1595956006531{padding-bottom: 30px !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1/4″][cspn_heading heading_elem=”h2″ explode_heading=”” remove_vertical_margins_paddings=”” heading=”We Love Working with Government!” heading_fontsize=”46px” underline=”no”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#d75728″ font_size=”34px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1596056445501{margin-top: 25px !important;margin-bottom: 15px !important;}”]

The Canadian Federal and Provincial Governments are happy to work with us!

[/cspn_content][cspn_content scheme_color=”#d75728″ font_size=”18px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”” remove_shortcode_autop=”” custom_bullets=””]CSPN is pre-qualified to deliver work across the following Streams: Business Services, Human Resource Services, Business Consulting / Change Management Services, Project Management Services, Alternative Dispute Resolution Services.[/cspn_content][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section]