FAQ’s

Absolutely not! You do not have to be a member to participate in our events or use our services. The benefits of becoming a member include exclusive discounts and access to industry information and content.

Would you like to learn more about becoming a member? Click here.

Our network is always seeking information on vendors that provide products and services to the customer service industry. There are many options available for you to promote your business. Call us at 905-477-5544 for details, or complete the Contact Us form.

We know that your organization’s success starts with your employees. To help employees excel at what they do, we have mapped out a Learning Journey that features over 50+ courses on:

• Customer Service
• Customer Experience
• Sales
• Management
• Leadership
• Personal Excellence

Our training programs enable people to perform at their personal best and with a customer-centric mindset.

Our members come from various industry sectors, including Government, Finance, Banking, Insurance, Hospitality, Retail, Consumer Products, Manufacturing, Gas & Oil, Pharmaceutical, Not-For-Profit, Medical… and many more. They are all passionate service professionals who are committed to making a difference in their organizations.

Click on Membership to complete your form. Once you hit send, we’ll contact you to complete your membership sign-up so you can start enjoying all the benefits.

CSPN is governed by an elite group of council members from various industries and organizations. The council members are selected based on a number of criteria, and their passion to support the values of CSPN.

Please phone us at 905-477-5544 for details, or email us at info@mycspn.com.

CSPN is committed to building a community of professionals who are passionate about customer experience. Every year, we host a number of events including an Awards Gala, Annual Conference, Breakfast Meetings, Keynotes, Journey Mapping and Public Training Workshops.

There are a number of awards that you can enter, including Customer Service Team of the year, Service Centre of the year, Manager of the Year, Customer Service Representative Of The Year, and more. The evening gala where we celebrate Customer Service and announce our award winners is held in mid October. We will post the details in July, or if you can’t wait, you can call us at 905-477-5544 for details, or complete the Contact Us form.

Every year CSPN hosts their annual Customer Experience conference. The conference ranges from 2-4 days and brings together 200+ industry professionals from all organizations and verticals. The conference is held in May in Ontario.

Want to learn more about our upcoming conference? Please phone us at 905-477-5544 for details, or email us at info@mycspn.com.

We accept sponsorship opportunities in several areas, as well as for specific events. We would love to have you showcase your company’s commitment to customer experience excellence.

Let us create a sponsorship package that meets your needs. Please phone us at 905-477-5544 for details, or email us at info@mycspn.com.

An on-site course can be organized and delivered in as quickly as 15 working days, from the moment an agreement is reached.

Contact us by phone: 905-477-5544, or send us an email to info@mycspn.com. We will be happy to provide you with all of the information you need to deliver memorable training experiences.

More information on Public Workshop courses can be found on our website.

Yes, after each training session, we provide a certificate of completion to successful participants.

CSPN is the only organization in North America that offers a Customer Service Designation program: Certified Client Service Specialist© (CCSS©) and Certified Client Service Professional© (CCSP©), both of which are governed and recognized by the global body – Canadian Council of Professional Certification.

Once participants have completed this training program, they will receive their Designation and will be able to use the CCSS© and/or CCSP© credentials after their name, recognizing them for the completion of training in the customer service field.

Want to learn more about our Designations? Click here.

You don’t have to be a member to participate; however, you will not receive member discounts and other member benefits.

CSPN understands that schedules can change and despite a registrant’s best intentions they may not be able to attend a workshop. If a registrant is unable to attend the workshop an alternate delegate from the registrant’s company is welcome to attend in their place. If a substitute cannot be found, CSPN will accept cancellations and issue refunds under the following conditions:

Cancellation Deadlines
No later than 10 business days prior to the date of the workshop.

Policies
If CSPN cancels a workshop for any reason, all registration fees will be fully refunded.
Registration fees will be fully refunded if the registrant cancels more than 10 business days prior to the date of the workshop.

No refunds will be provided if the registrant cancels after the cancellation deadline or is a “no-show” at the workshop. Refunds will not be issued to registration cancellations made after the cancellation deadline (less than 10 business days prior to the date of the workshop) or if a registrant is a ‘no-show’ at the workshop.

If the registrant cancels within 10 business days of workshop, the registrant may choose to either:

• Have a substitute registrant attend
• Apply the full registration amount as a credit towards the registration for a different workshop offered by CSPN within 12 months from the date of the original workshop.​

Note: CSPN has the right to cancel, change or reschedule its workshops and/or venues due to unforeseen circumstances. If a cancellation occurs, CSPN will refund all payments that have been made for that workshop.

The health, safety, and wellbeing of our community is of paramount importance to CSPN. As we believe it is essential to take the necessary precautions related to the fluidity of COVID-19, we will be postponing our 23rd Annual CX & EX Conference scheduled for May 13-15 at the BMO Institute for Learning to Fall of 2020. We will be providing additional details soon.

In addition, all Public Workshops will be rescheduled to a later date.

CSPN has also made the unprecedented decision to have all of our office staff work remotely. This ensures that critical functions continue to operate without worry of the potential widespread illness within our offices.

We will continue to support our valued partners, sponsors, vendors, speakers, and community members affected by the postponement during this difficult time.

If you would like more information, please click here or contact us at 905-477-5544 or info@mycspn.com

Thank you,
The CSPN Team