Professional Designations CCSS© & CCSP©

Our Certified Client Service Designation© programs offer participants a robust and complete set of tools, techniques and effective customer service skills required to succeed in today’s demanding work environment.

Focusing on key principles, Level 1 and Level 2 will equip participants with the skills required to become an expert in all aspects of customer service. Whether you work in the private or public sector as well as not-for-profit, you will take away relevant material to thrive in the workplace.

Both programs offer the right blend of knowledge and skills to become an expert in all aspects of customer service. Level 1 focuses on the principal foundations of customer service. Level 2 builds upon those foundations, helping participants hone their skills in building, managing, and leading teams. These skills will assist customer service reps in creating customer loyalty and in delivering positive service experiences.

For more information, click on the 3 icons right below:

CCSS & CCSP Designation Overview              CCSS Designation Overview              CCSP Designation Overview

Be a part of the many certified specialists and professionals who have completed their CCSS© & CCSP©.

Click here to view the partial list.

 

Who should enroll?

  • Customer Service Representatives
  • Inside Sales
  • Supervisors
  • Team Leaders
  • Anyone who would like to learn more and join the Contact Centre
  • Customer Service industry

Prior knowledge of Customer Service is an advantage but not essential.

Benefits of CCSS© & CCSP© Designation

Recognition for achieving your designation

Cutting edge information, tools, techniques, and resources

Access to certified world-class presenters who are recognized for their delivery and expertise

Ongoing networking events that support your profession

Overview of Designation Process

The objective of CSPN's designation process is to ensure that those Customer Service professionals who complete the accredited courses have the knowledge and skills to competently perform their function in the organization. The CSPN designation process has four components:

Membership
(Individual or Corporate)

Completion of Accredited Programs

Exam at end of each Accredited program completion

Upholding of designation

The accredited programs may be achieved in any sequence. Programs are available as public sessions and customized on-site training.

Completion of CSPN’s designation process confers the right to use the title Certified Customer Service Specialist or Certified Customer Service Professional and right to use the initials CCSS© or CCSP© after one’s name.

Retaining Your Designation

Continuing Professional Development (CPD) is an essential component of maintaining your designation. The objective of the CPD requirement is to ensure that members, who are in good standing and are certified by CSPN/CCPC Global participate in ongoing professional development activities to reinforce their existing skills, build new skills, and stay relevant in the customer service profession.

You are required to obtain the following hours of professional development activities every three-years:

  • 15 hours for CCSS©
  • 25 hours for CCSP©

Pre-Approved CPD Activities

Select CPD activities may be pre-approved by CSPN. Approved programs display the CSPN CPD seal and could include:

  • Public and Private Seminars
  • Workshops
  • Conferences

Pre-approved programs and activities are provided with a CSPN ID number. Upon completion of the activity, participants are provided with this number and can track their activity in their CPD log.

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