Public Workshops

February 2018

2-Day Contact Centre Operations & Management - Public Workshop

Feb

14

Feb

15

Markham, ON, Feb 14 - Feb 15

3-Day Certified Client Service Specialist (CCSS©) Designation BootCamp

Feb

27

Mar

1

Markham, ON, Feb 27 - Mar 1

The Certified Client Service Specialist (CCSS©) program offers participants  the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up-to-date information needed to succeed in the workplace. Our world-class certified facilitators with their engaging delivery style and relevant up-to-date content have delivered to hundreds of participants globally.

Delivering Responsive Customer Service Public Workshop

Feb

27

Feb

27

Markham, ON, Feb 27 - Feb 27

Managing Difficult Clients & Situations Public Workshop

Feb

28

Feb

28

Markham, ON, Feb 28 - Feb 28

Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.

March 2018

Conflict Resolution Public Workshop

Mar

1

Mar

1

Markham, ON, Mar 1 - Mar 1

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

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