Women in Leadership 2021

Thank you for attending CSPN's 5th Annual Women In Leadership Summit November 15-26, 2021 | Virtual Event VIEW AWARD WINNERS AND NOMINEESVIEW PRESS RELEASEVIEW HIGHLIGHTS VIDEO Sponsored By: Silver Sponsor Bronze Sponsor 5th Annual Women In Leadership Summit On November 15th - 26th, we hosted our 5th Annual Virtual Women in Leadership Summit on our [...]

Become a CSPN Mystery Shopper

Become a CSPN Mystery Shopper Mystery shopping is a great way and opportunity to earn some extra money.  We are all customers a some point, but this time you get paid to be customer. Schedules are flexible, you can work from home or conduct visits at local stores. As a mystery shopping, you will be [...]

Mystery Shopping

Mystery Shopping Customer experience has been increasingly more important than ever.  Organizations are looking to ensure their values, services/products and branding are on point in delivering meaningful and positive customer experiences. With one wrong move or negative customer experience, organizations may see a decline in customers and ultimately your bottom line. This is where CSPN [...]

Contact Center Design and Optimization

Contact Center Design and Optimization CSPN’s team of contact center consultants help guide our clients to optimize service delivery and drive real value to their business. Regardless of the challenges, our team of industry experts will design a practical solution plan that can enable contact centers to improve efficiently and effectively. Our areas of expertise [...]

Research and Insights

Research and Insights Customer, Citizen & Employee CSPN leverages qualitative and quantitative insight solutions to aid our clients in understanding and improving their customer, citizen, and employee experiences. CSPN’s approach combines human-centric research, advanced analytics, and data visualization to uncover and bring experiences to life. Qualitative CSPN leverages a variety of qualitative techniques to understand [...]