How to Retain Your CCSS© & CCSP© Designations

How to Retain your CCSS© & CCSP© Designations

You’ve dedicated at least 12 hours completing CSPN’s CCSS© Bootcamp to become CCSS© and/or CCSP© certified, and you want to make sure that you are continuing your learning journey and progress to keep your designation status.

To maintain your designation, you can participate in Continuing Professional Development (CPD) activities. Here is a list of activities that are classified as pre-approved CPD activities:

  • Customer Experience (CX) Conference
  • Citizen Service Summit
  • Women in Leadership Summit
  • Training Courses & Programs (public / private)
  • Webinars & Seminars
  • Fireside Chats & Spotlight Interviews

The objectives of CPD activities are to ensure you are staying relevant in your Customer Service profession and to build your new skill set.

As a reminder, the CCSS© Designation requires individuals to obtain 15 CPD hours every 3 years. For those who have completed their CCSP© Designation, individuals will need to obtain 25 CPD hours every 3 years.

2 Steps to Stay on Top of your CPD hours are to:

STEP 1: Subscribe to our CSPN Community Mailing List. You will receive emails about new and upcoming events and sessions that are eligible to be counted towards your CPD hours.

STEP 2: Register for our Upcoming Events and Workshops by visiting our Community Page and registering for any applicable events or public course or session.