[vc_section full_width=”stretch_row” css=”.vc_custom_1557227538307{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #f4f4f4 !important;}” el_class=”cspn-banner theme-blue”][vc_row full_width=”stretch_row” css=”.vc_custom_1557227547201{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background: #111111 url(http://bbp.gce.mybluehost.me/wp-content/uploads/2019/04/home.jpg?id=81) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”bg-overlay-60pc”][vc_column css=”.vc_custom_1556533548176{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][cspn_banner spacer=”yes” heading_elem=”h1″ heading_elem_content=”Our Services” tagline_elem=”p” tagline_elem_content=”” scrollto_triangle=”” cta_button=”” btn_link=”url:http%3A%2F%2Fmycspn.com%2F|title:FIND%20OUT%20MORE||” css=”.vc_custom_1558020946347{padding-top: 60px !important;padding-bottom: 100px !important;}”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1558085308615{background-color: #f4f4f4 !important;}”][vc_row css=”.vc_custom_1558085049455{padding-bottom: 30px !important;}”][vc_column][vc_row_inner css=”.vc_custom_1558083293114{padding-bottom: 30px !important;}”][vc_column_inner width=”1/4″][cspn_heading heading_elem=”h2″ explode_heading=”” remove_vertical_margins_paddings=”” heading=”The Customer and Employee Experience Landscape” heading_fontsize=”46px” underline=”no”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1584126496470{margin-top: 25px !important;margin-bottom: 15px !important;}”]

CSPN believes that customer experience starts with a vision and is activated through employees.

[/cspn_content][cspn_content scheme_color=”” font_size=”18px” line_height=”” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1595958285117{margin-bottom: 15px !important;}”]CSPN believes that customer experience starts with a vision and is activated through employees. We have a holistic perspective on how Consulting, Training and Networking are all interconnected to create remarkable customer and employee experiences.[/cspn_content][/vc_column_inner][/vc_row_inner][vc_single_image image=”1737″ img_size=”large” alignment=”center”][gg_buttons container_align=”center” target=”_blank” size=”condensed” button_title=”VIEW AS PDF” link=”http://bbp.gce.mybluehost.me/wp-content/uploads/2019/12/CSPN-Service-Offerings-Our-Understanding.pdf”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1558085567954{padding-bottom: 30px !important;background-color: #ffffff !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1558085527005{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;background-color: #ffffff !important;}”][vc_column css=”.vc_custom_1558085403637{margin-top: 0px !important;padding-top: 0px !important;}”][cspn_heading heading_elem=”h3″ explode_heading=”” remove_vertical_margins_paddings=”” heading=”Our Services” heading_fontsize=”36px” underline=”no”][/vc_column][/vc_row][vc_row css=”.vc_custom_1558087332759{margin-bottom: 30px !important;border-bottom-width: 1px !important;padding-bottom: 30px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}”][vc_column width=”1/4″ css=”.vc_custom_1558085492375{margin-top: 15px !important;padding-top: 0px !important;}”][vc_single_image image=”3101″ img_size=”265px 230px”][vc_single_image image=”3100″ img_size=”265px 230px”][/vc_column][vc_column width=”3/4″ css=”.vc_custom_1558085408697{margin-top: 0px !important;padding-top: 0px !important;}”][cspn_heading heading_elem=”h4″ explode_heading=”” remove_vertical_margins_paddings=”yes” heading=”Consulting” heading_color=”#2481bc” heading_fontsize=”36px” underline=”yes” underline_color=”#2481bc” underline_width=”150″][cspn_content scheme_color=”” font_size=”18px” line_height=”” text_color=”#595d5f” remove_vertical_margins_paddings=”” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1596042759714{margin-top: 40px !important;margin-bottom: 15px !important;}”]CSPN’s consultants are a team of real people working with organizations to make a real impact on their ability to design and deliver a best-in-class Customer Experience!

For 20+ years, CSPN Consulting Services has provided support to leading private and public-sector organizations to help them understand what customers care about most, then design great customer experiences around that. Having built up a comprehensive toolbox of proven methodologies and frameworks, CSPN has helped clients not only reimagine how they can architect customer experiences, but also how they can arm and inspire employees to deliver on great CX within the complexity of individual organizations and contexts.[/cspn_content][vc_row_inner content_placement=”top”][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086786020{margin-bottom: 30px !important;}”][vc_single_image image=”655″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558085843275{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

CX / CS Vision & Strategy

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CX Digital Transformation

[/cspn_content][/vc_column_inner][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086794036{margin-bottom: 30px !important;}”][vc_single_image image=”668″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558086373950{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

Customer Journey Mapping

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CX / CS Assessments

[/cspn_content][/vc_column_inner][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086798416{margin-bottom: 30px !important;}”][vc_single_image image=”671″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558086397660{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

CX Insights

[/cspn_content][/vc_column_inner][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086802546{margin-bottom: 30px !important;}”][vc_single_image image=”672″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558086408149{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

Design Thinking

[/cspn_content][/vc_column_inner][/vc_row_inner][gg_buttons style=”tiertairy_blue” size=”condensed” button_title=”LEARN MORE” link=”http://bbp.gce.mybluehost.me/consulting-services/”][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”top” css=”.vc_custom_1558087340310{margin-bottom: 30px !important;border-bottom-width: 1px !important;padding-bottom: 30px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}” el_class=”vc_row_reverse_lg”][vc_column width=”1/4″ css=”.vc_custom_1558085492375{margin-top: 15px !important;padding-top: 0px !important;}”][vc_single_image image=”1762″ img_size=”265px 230px”][/vc_column][vc_column width=”3/4″ css=”.vc_custom_1558085408697{margin-top: 0px !important;padding-top: 0px !important;}”][cspn_heading heading_elem=”h4″ explode_heading=”” remove_vertical_margins_paddings=”yes” heading=”Training” heading_color=”#21a085″ heading_fontsize=”36px” underline=”yes” underline_color=”#21a085″ underline_width=”150″][cspn_content scheme_color=”#595d5f” font_size=”18px” line_height=”” text_color=”#595d5f” remove_vertical_margins_paddings=”” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1558088742389{margin-top: 40px !important;margin-bottom: 15px !important;}”]Empowering teams and organizations with the skills, behaviours and attitudes that drive not only company values, but business performance is critical to competing in the todays business landscape.

CSPN offers a broad range of training solutions, from strategy design to execution for all your professional development needs. We have mapped out a Learning Journey with over 50+ courses on everything from Customer Service and Experience to Leadership, Management, Technical Skills and HR Support. In addition to fully customized training programs developed by our professional L&D teams, CSPN also offers generic and public session for key competency areas.[/cspn_content][vc_row_inner content_placement=”top”][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086786020{margin-bottom: 30px !important;}”][vc_single_image image=”691″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558087785604{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

CCXP Designation

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CCSS Designation

[/cspn_content][/vc_column_inner][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086794036{margin-bottom: 30px !important;}”][vc_single_image image=”692″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558087820224{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

Leadership Learning Series

[/cspn_content][/vc_column_inner][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086806496{margin-bottom: 30px !important;}”][vc_single_image image=”693″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558087843558{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

Onsite Training Sessions

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Public Workshops

[/cspn_content][/vc_column_inner][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086802546{margin-bottom: 30px !important;}”][vc_single_image image=”695″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558087884614{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

Live, Online & eLearning

[/cspn_content][/vc_column_inner][/vc_row_inner][gg_buttons style=”tiertairy_green” size=”condensed” button_title=”LEARN MORE” link=”http://bbp.gce.mybluehost.me/training”][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”top”][vc_column width=”1/4″ css=”.vc_custom_1558085492375{margin-top: 15px !important;padding-top: 0px !important;}”][vc_single_image image=”1764″ img_size=”265px 230px”][/vc_column][vc_column width=”3/4″ css=”.vc_custom_1558085408697{margin-top: 0px !important;padding-top: 0px !important;}”][cspn_heading heading_elem=”h4″ explode_heading=”” remove_vertical_margins_paddings=”yes” heading=”Community” heading_color=”#f69e1f” heading_fontsize=”36px” underline=”yes” underline_color=”#f69e1f” underline_width=”160″][cspn_content scheme_color=”” font_size=”18px” line_height=”” remove_vertical_margins_paddings=”” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1558088242676{margin-top: 40px !important;margin-bottom: 15px !important;}”]Each year, CSPN hosts a number of networking events, which brings together a community of customer experience and service enthusiast from around the globe. Our goal is to build a community of CX/CS professionals who actively and regularly come together to share best practices, learn, network and become inspired from one another.[/cspn_content][vc_row_inner content_placement=”top”][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086786020{margin-bottom: 30px !important;}”][vc_single_image image=”702″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558088490608{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

Annual CX/EX Conference

[/cspn_content][/vc_column_inner][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086790202{margin-bottom: 30px !important;}”][vc_single_image image=”706″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558088499848{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

Women in Leadership Gala

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Ideation and Think Tanks

[/cspn_content][/vc_column_inner][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086806496{margin-bottom: 30px !important;}”][vc_single_image image=”703″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558088516986{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

Public Training Sessions

[/cspn_content][/vc_column_inner][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086798416{margin-bottom: 30px !important;}”][vc_single_image image=”704″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558088525566{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

Professional Mentoring

[/cspn_content][/vc_column_inner][vc_column_inner width=”1/3″ offset=”vc_col-lg-2 vc_col-xs-12″ css=”.vc_custom_1558086802546{margin-bottom: 30px !important;}”][vc_single_image image=”702″ img_size=”40×40″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1558088534554{margin-bottom: 5px !important;padding-bottom: 0px !important;}”][cspn_content scheme_color=”” font_size=”17px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]

Breakfast Meetings

[/cspn_content][/vc_column_inner][/vc_row_inner][gg_buttons style=”tiertairy_yellow” size=”condensed” button_title=”LEARN MORE” link=”http://bbp.gce.mybluehost.me/community/”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1558085308615{background-color: #f4f4f4 !important;}”][vc_row css=”.vc_custom_1558085049455{padding-bottom: 30px !important;}”][vc_column][vc_row_inner css=”.vc_custom_1558083293114{padding-bottom: 30px !important;}”][vc_column_inner width=”1/4″][cspn_heading heading_elem=”h2″ explode_heading=”” remove_vertical_margins_paddings=”” heading=”We Love Working with Government!” heading_fontsize=”46px” underline=”no”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”34px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1596043543438{margin-top: 25px !important;margin-bottom: 15px !important;}”]

The Canadian Federal and Provincial Governments are happy to work with us!

[/cspn_content][cspn_content scheme_color=”” font_size=”18px” line_height=”” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1611869009684{margin-bottom: 15px !important;}”]CSPN is a qualified supplier of Awards and VOR’s: CSPN has been awarded the Federal Supply Arrangement (SA): E60ZT-180029 under the department of Public Works and Government Services Canada, a Vendor of Record with the Ontario Provincial Government, Tender #7434, a Corporate Supply Arrangement (RCSA) ON-003400 for Development Services with the Government of British Columbia, a Vendor of Record with the City of Toronto, and a Learning & Development Supply Arrangement with the Nova Scotia Public Service Commission.[/cspn_content][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1611872779134{background-color: #343a40 !important;}”][vc_row css=”.vc_custom_1558085049455{padding-bottom: 30px !important;}”][vc_column width=”1/3″][vc_single_image image=”1678″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/3″][vc_single_image image=”1676″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/3″][vc_single_image image=”7920″ img_size=”full” alignment=”center”][/vc_column][/vc_row][vc_row css=”.vc_custom_1558085049455{padding-bottom: 30px !important;}”][vc_column width=”1/3″][vc_single_image image=”1677″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/3″][vc_single_image image=”7916″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/3″][vc_single_image image=”7917″ img_size=”full” alignment=”center”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1558090679339{padding-top: 60px !important;}”][vc_row css=”.vc_custom_1558085049455{padding-bottom: 30px !important;}”][vc_column][vc_row_inner equal_height=”yes” content_placement=”top” css=”.vc_custom_1558089272093{padding-bottom: 30px !important;}” el_class=”vc_row_reverse_lg”][vc_column_inner width=”1/3″][cspn_profile style=”light” orientation=”horizontal” profile_image_id=”2021″ profile_title=”Christine Ramballi” profile_subtitle=”Director, Client Services” profile_phone=”+1905-477-5544″ profile_email=”[email protected]” profile_linkedin=”https://www.linkedin.com/in/christine-ramballi-a8846b17/” css=”.vc_custom_1585165942518{margin-bottom: 30px !important;}”][/vc_column_inner][vc_column_inner width=”2/3″][cspn_content scheme_color=”#595d5f” font_size=”18px” line_height=”” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1597933169285{margin-bottom: 30px !important;}”]If you represent a media outlet or want more information about CSPN, please contact our Director, Client Services, Christine Ramballi: [email protected][/cspn_content][gg_buttons size=”condensed” button_title=”MEDIA KIT” link=”mailto:[email protected]”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section]