Empower your employees with personalized live virtual, on-demand, eLearning or micro-learning customer service training programs.
Service excellence is the foundation of your business. Our customer service training courses will teach you how to achieve customer service excellence by providing the the tools and techniques to help each person connect with their customers in way that drives loyalty and advocacy for your organization.
Our customer service training programs are customized to align with your company and resonate with your team. They will inspire your people to adopt new skills and mindsets that create outstanding customer experiences. These foundational programs introduce a new level of customer service that will genuinely help your employees and company stand out.
Customer Service Training Designations
Exceptional customer service should be recognized and rewarded. CSPN offers an exclusive customer service designation program to certify service professionals globally. Our Certified Customer Service Specialist (CCSS©) Designation Program is designed to educate professionals on the fundamentals of service excellence and includes courses on: Delivering Responsive Customer Service, Managing Difficult Clients & Situations, Conflict Resolution & Management, and Service that Sells. These programs will enable you to receive a customer service certification.
All of CSPN’s customer service courses are based off CSPN’s C.U.R.V.E.© Framework which teaches practical skills to Connect, Understand, Resolve, Validate and Execute customer needs. Learners will practice service skills aligned to the C.U.R.V.E© framework to help build confidence and capabilities when interacting with all types of customers.
Learn more about CSPN’s CCSS© Designation, and how to get yourself and your team certified.
Measurable Benefits of Customer Service Training
The outcomes of CSPN’s customer service training courses include:
- More consistent positive interactions across teams and departments
- Increased confidence when dealing with customers
- Greater employee ownership over the customer experience
- Anticipation and follow-through with customers
Learning Delivery Options
Make Learning an Experience
Learning should transcend the classroom (virtual, live, on-demand and micro-learning). CSPN creates an engaging experience for learners.
- Planning Phase: CSPN will work with you to define the program objectives in order to design and configure all learning materials.
- Preparation Phase: CSPN will curate a library of learning materials and activities that will be made available to learners through a CSPN digital learning platform, or your custom LMS. Materials include: Learner Communications, Learning Agenda, On-Demand Virtual Learning, Pre-Training Assessments.
- Engagement Phase: Learners are scheduled to attend live virtual classroom sessions with expert facilitators and small groups of peers. Sessions are deigned to include gamified experiences collaborative participation to meet the expectations of the modern learner.
- Encouragement Phase: After the training, learners continue to have access to learning content and to engage with facilitators and peers and complete post-training assessments and feedback surveys.
Turn content into skills and give your teams the training they need to deliver exceptional customer service
Let CSPN help you build and deliver training and onboarding experiences that keep brains engaged and employees motivated. This makes employees happier and better prepared for their role in helping your organization reach its goals. We are ready to help you build your customized learning journey through instructor led training (ILT), virtual instructor led training (VILT) and OnDemand e-learning and microlearning. We provide flexible, easy to access, just-in-time learning programs and content. We complement in class learning with online offerings where it makes sense and have experience leveraging cloud-based learning and talent management software.