Carmen Day
Vice President – Sales, Events and Guest Experience
Woodbine Entertainment Group
Corey Atkinson
VP of Strategic Learning & Development
CSPN
Deanna Cook
Vice President, Business Development
CanadaDirect
Dessalen Wood
Chief People Officer
Thoughtexchange
Doug Long
Director of Marketing
Emailtopia
Duncan Bureau
President
Air Canada Rouge
Erik Simins
Founder & CEO
BlockAble & MAGNUS
Dr. Jaime Leal
Performance Specialist
CSPN
James Bowes
Director, Service Assurance Technical Solutions, RBC Investor & Treasury Services
Royal Bank of Canada
Jessica Cryer
VP, Business & Customer Strategy
CSPN
Joanna Lohrenz
Vice-President, Customer Experience Transformation
Manulife
John F. Lettieri
CEO & President
HERO Certified Burgers
John Sullivan
National Technical Director, Dynamics 365
Microsoft Canada
Kellee Irwin
Vice-President
Orion Travel Insurance
Kirsty Traill
VP of Customer
Hootsuite
Lisa Lisson
President
FedEx Express Canada
Mark Bloom
Director Product Marketing
Zendesk
Martin Levy
Account Executive
Thoughtexchange
Maureen Russolo
Vice President, Customer Experience
Southwire Canada
Melanie Fleming
VP Strategy, Planning & Product Marketing
TELUS International
Nitin Badjatia
Senior Director, Product Strategy
ServiceNow
Paul Lewis
Global Vice President and CTO
Hitachi Vantara
Perry Monaco
Head of Customer Success – NAMER Staffing
LinkedIn
Richard Antosik
Vice President, Digital Operations & Client Services
Laurentian Bank Financial Group
Rita Toporowski
General Manager, Central Canada
Via Rail Canada
Sara Schmidt
Senior Manager, Corporate Initiatves and Strategic Priorities
Agriculture Financial Services Corporation (AFSC)
Shai Berger
Co-Founder and CEO
Fonolo
Stacey Metcalfe
Manager, Customer Retention & VOC
Toyota Canada
Stacey Randell
Head of Operations
SNAP Financial Group
Tamsin Jackson
Manager of Customer Experience
LifeLabs
Vincent Immordino
Business Development Manager
Esker Inc.
Una Wright
Founder / Team Coach
YouthSpeak Performance Charity
David Wojcik
CEO
Mississauga Board of Trade (MBOT)
