The CSPN Team
Meet the core CSPN team. Curious, Creative, and Collaborative, we love making an innovative impact on the business world, one customer and employee experience at a time.
Jessica Cryer Partner Jessica works with clients to create Learning & Development strategies that educate, empower, and enable employees to excel in their careers. With a desire to promote continuous learning and education, she helps clients build and deliver the right training programs so people can be exceptional.
Bonnie Lo Digital Manager & Account Coordinator Bonnie is responsible for coordinating many CSPN events and sessions and oversees the digital and design creatives. She is a highly self-motivated professional that manages and prioritizes timelines as well as the projects and tasks of others in a fast-paced environment.
Jillaine Yee Community Manager With 10 years of experience under her belt, Jillaine is a self-driven and results-oriented professional with a clear focus on supporting her clients and providing exceptional customer service while managing multiple training engagements and coordinating meetings and events.
Debadatta Laskar Account & Community Coordinator
Stephanie Clark Director, Learning Experience
Will New Director, Advisory
Judith D'Souza Manager, Learning Services
Denise Fernandes Senior Instructional Designer
Consultants & Trainers





CSPN’s network of national consultants and trainers are experienced professionals with a passion and commitment to driving excellence in customer and employee experience.
Advisory & Executive Board





Meet the Advisory & Executive Board. Curious, Creative, and Collaborative, we love making an innovative impact on the business world, one customer experience at a time.

