Who & Why Attend?

Spring 2021

Who Should Attend?

Our conference is not only about learning, it’s about networking. Come out and meet some great people:


Public Sector

Private Sector

Head of CS/CX/EX

GM & Directors

CEO’s & VP’s

Marketing & Sales

Talent Management

Senior Level VPs & Directors

Who are accountable for strategic planning and alignment

New & Experienced Managers

Who are responsible for operational and tactical planning

Team Leads & Supervisors

Who are in charge of day to day operations, coaching and monitoring

Human Resources

Who are responsible for fostering and aiding in the success of the company and its employees

IT Industry

Training Specialists



Anyone charged with increasing customer loyalty, social media, operations, and marketing

Why Should You Attend?

Cultivate New Customers & Grow Your Business

Winning future market share will require building lasting relationships with your customers through multiple channels, both digital and traditional. Identify the features, preferences and strategies for omni-channel success.

Transform Your Culture & Become Customer-Centric

Shifting your organization to become more customer-centric requires complete organizational buy-in. Whatever your size, ensure a customer first organizational culture to maximize your digital and traditional customer experiences.

Engage In Thought Leadership With CX & EX Professionals

This two-day event is exclusively designed for executive CX & EX practitioners. Acquire actionable insights to tackle your biggest digital and traditional customer experience challenges from the top industry professionals.

Meet Like Minded Professionals

Often competitors from other regions of the country can become valuable resources for referrals and best-practices. Collaboration is the way to approach networking and it can help each other uncover ideas and spark inspiration when they get to know each other on a personal level.

Encounter New Vendors & Supplies

Learn more about the current business climate from these vendors. Discovering innovative products and services for your business is necessary to stay competitive in today’s fast-paced world. Plus, these vendors who serve your industry fully grasp what is happening inside your competition.

Position Yourself As An Expert

When you are active in your industry, like customer service, you can develop a reputation as an expert to your peers and your clients. Your expertise will open opportunities such as to be asked to speak at the events and to write articles for their industry publications. Clients feel good about doing business with those that are celebrated by their peers.

Have Fun

Being in business should be rewarding and fun. All work and no play can get old fast. The CX & EX Conference can add a layer of enjoyment to managing your career growth by mixing a social aspect into your learning and industry branding efforts. Why stop there? Join us for a round of golf to continue the learning, networking and fun!

Ready to sign up? Reserve your spot!

Top 13 Reasons


30+ Speakers

Supporting Local Charities

Contact Centre Tour & Workshops

Round Table Talks

Build Your Network

Up To Date Relevant Content


Delicious Menu

Recognition (CX Awards)

Complimentary Wifi

Access to resources

Complimentary Parking

What You Will Learn

Listen and learn from the top Customer Experience leaders. For more topics, click here

Motivating & Engaging Employees

Blockchain & Recruitment

Customer & Employee Experiences Case Studies

Customer Experience Strategies

Digital Customer Experience

Digital Transformation

Employee Change Management

Customer Centric Culture

Change Leader

Customer Success

Ready to sign up? Reserve your spot!