22nd Annual CSPN Customer & Employee Experience Conference

May 28-30, 2019


Theme for 2019:
Ignite Your Customer & Employee Experience

Our 22nd Annual CSPN Customer & Employee Experience Conference is held from May 28th – 29th &, 2019 at the fabulous Globe and Mail Centre in the heart of Toronto. This exclusive conference brings together hundreds of senior industry professionals across all industries and verticals to talk all things CX, EX, Customer Service, Digital Trends and much more.  Our 22nd Annual conference offers outstanding networking opportunities with decision-makers from across Canada and the U.S.


Re-imagine the Customer & Employee
Experiences for the future

The theme for the conference is “Ignite Your Customer & Employee Experience”. We have a great lineup of high-quality speakers who will share their insights and draw directly from their personal challenges and learnings. Over the course of the two-days, attendees will be immersed in engaging presentations, workshops and networking events, all of which will help to build the future customer and employee experiences.

Join us on May 30, 2019 for a tour of the GTA’s contact centre, followed by an engaging, hands-on workshop. Apply the skills learned during the conference, and learn new tools and techniques to engage, service and deliver memorable customer experiences.

We can’t wait to have you join us this year, and experience this amazing conference. See you again at one of Toronto’s top venues!


YouthSpeak is a registered charity that empowers youth who have a lived experience with mental health, bullying or substance misuse. YouthSpeak has empowered youth to share their inspirational and personal stories in assemblies and workshops to over 230,000 students, parents and other caring adults. With the prevalence of suicide amongst our youth today, YouthSpeak’s vision is that no child feels alone, and those who are struggling are given a message of hope, and are connected to available support.

Click here to learn more about YouthSpeak and how you can support this amazing charity.

CSPN will be holding a 50/50 draw at the conference. A portion of the proceeds will be donated to YouthSpeak!


Our Venue
The Globe & Mail Centre

Located in the King East Design District just minutes from the downtown core, The Globe and Mail Centre offers elegant spaces with panoramic city and lake views from the top floors of the headquarters of Canada’s leading news organization. With wall-to-wall windows in the main event spaces, participants will also get to enjoy The Terrace, which offers a dramatic 180-degree view of the downtown skyline to the west, Lake Ontario and Toronto Islands to the south and the city’s rapidly transforming east end.

2019 Testimonials

Lisa Lisson
FedEX Express Canada
Perry Monaco
Teresa Man
Merit Travel Group Inc.
Brian Luft
Canadian Bearings

Ready to sign up? Reserve your spot!