Customer Service &
Experience Workshops, Awards, and Events

Great customer service starts here.

We’re thrilled to announce the launch of the CSPN Community—a dedicated space where leading Customer Service and Customer Experience professionals come together to learn, network, and grow.

Here’s what you get with an annual subscription to our digital membership hub:

  • On-Demand Learning Content: Gain access to a wealth of educational materials and certification pathways, including discounted access to our Customer Service Excellence Certifications. We also offer micro-learning modules to train employees at scale, ensuring quick, effective learning at all levels of your organization.
  • Personal & Professional Development: Enjoy exclusive invites to networking events, workshops, and access to our career center, designed to support your growth and success. Plus, members get free access to webinars led by thought leaders and industry experts.
  • Industry Insights & Best Practices: Stay ahead of the curve with whitepapers, blogs, newsletters, and vendor research shared with our members.
  • Exclusive Discounts: Take advantage of 10% off all CSPN events, plus members-only savings on customized training, advisory services, and more!
  • A Vetted Network: Join a community of like-minded professionals, leading brands, and industry experts all committed to exceptional customer service.

Don’t wait—join the CSPN Community today.

Katrina
Director, Growth Operations
Connect with Katrina

Learn new strategies by connecting with thought leaders and relevant industry professionals

Growth happens outside the classroom and meeting rooms. Networking events, conferences, and workshops are the ideal environments for learning best practices, new strategies, and effective methods for promoting team collaboration.

CSPN brings together a community of Customer / Employee Experience, Learning and Development and Human Resource Professionals through Annual Conferences, Leadership Galas, Breakfast Meetings, Public Training Sessions, Think Tanks and Ideation Sessions. These events bring like-minded professionals together to learn, network and grow.

You do not need to be a Member to attend, but there are lots of benefits to becoming a CSPN Member. Check those out here.

Chy
Manager, Community Growth
Connect with Chy

Our Networking Principles

Networking-1

We Believe In CONTINUED Learning

The business world moves fast. We believe that continued learning is the only way to keep up, build resiliency and adapt to major changes.
Networking-2

We Work to EMPOWER Employees

Networking and industry events are a powerful education and collaboration tool. We work to empower people through effective thought leadership and industry expertise.
Networking-3

We Build POWERFUL Customer and Employee Experiences

Build memorable customer and employee experiences by staying up to date with the latest best practices, industry trends, and proven strategies.

Our Networking Events and Workshops

Customer and Employee Experience Annual Conference

Nothing helps employees build customer service, customer experience and employee experience abilities better than collaborating with peers and learning from industry professionals. CSPN’s in-person and digital CX/EX events and conferences are a great place to network with industry leaders, learn new strategies and grow personally and professionally.

Conference information can be found here

Women In Leadership Summit

CSPN’s Annual Women in Leadership Summit is an exclusive in-person or virtual event recognizing women leadership in customer and employee excellence. Leaders are nominated and selected by our diverse panel of judges. A celebratory evening with networking, motivational keynotes and inspirational panelists sets the stage for a night of recognition, celebration, learning and fun.

WIL information found here

Virtual and Public Workshops and Training

CSPN hosts public training sessions to bring like-minded professionals to learn and grow in a diverse social setting. Our in-person classes are interactive, dynamic and encourage group-based think to apply theory real world business contexts. Public training sessions include topics from customer service, communication, leadership, and personal excellence.

Virtual and Public session information can be found here 

Connect with like-minded professionals through CSPN’s networking and learning events

We Love Working with Government!

The Canadian Federal and Provincial Governments are happy to work with us!

CSPN is pre-qualified to deliver work across the following Streams: Business Services, Human Resource Services, Business Consulting / Change Management Services, Project Management Services, Alternative Dispute Resolution Services.