Welcome to CSPN's 4th Annual Women In Leadership Summit

November 16-26, 2020 | Virtual Event

Congratulations to all the winners, finalists and nominees.

We’ve announced our 2020 Women in Leadership winners on November 26th during the Awards Ceremony. Please give a huge applause to your winners.

2020 Women in Leadership Winners

CUSTOMER ENGAGEMENT LEADER

Vicki Simons

Manager, Customer Insights & Experience, Parkland Corporation

Thank you Message

Thank you CSPN, it is my honor to accept the Customer Engagement Leader Award. I’m one of the lucky ones who gets to do what I love every day. I’ve had the opportunity to develop and grow my CX career for over 20 years; starting as a customer service representative. It has been exciting to be part of the evolvement of Customer Experience and Voice of Customer. Now more than ever, we can connect with our customer’s journey; to listen, understand, and improve. I wouldn’t be able to do what I do, without the leadership, support and trust I receive every day at Parkland. I’m thrilled to be leading our new Powered by Feedback program, with an opportunity to work with teams across all our geographies.

EMPLOYEE ENGAGEMENT LEADER

Ana Estrada

Vice President – Human Resources and Locating, Paragon Security

Thank you Message

I am privileged and honored to received the Employee Experience Leader Award by CSPN. It certainly gives me the motivation to keep working on making our employees feel passionate about their job, transmitting a positive attitude, and make them know that every little thing counts to make a big difference.
I am lucky to represent all women from Paragon Security, and I would like to appreciate their hard work, effort and courage they demonstrate every day to keep our clients safe. Thank you very much.

ENTREPRENEUR OF THE YEAR

Jennifer Bradbury

President and COO, DRMG

Thank you Message

Thank you for this award. It’s amazing to be recognized as Entrepreneur of the year under the Women in Leadership umbrella. Anyone who has chosen the Entrepreneur path will agree, it’s simply not possible to be successful without surrounding yourself with talented, diverse people, each with their own unique ability and expertise. In my experience, you’re never going to get everything right, and that’s okay; without our failures, we can’t appreciate our wins.

GLOBAL INFLUENCER LEADER

Sarah Jordan

CEO, Mastermind Toys

INSPIRATIONAL LEADER

Amy Izzard

Manager Client Services, Oticon Canada

LEADER IN CHANGE MANAGEMENT

Nadia Kassam

Head of Delivery, Voila by Sobeys

Thank you Message

Thank you so much to the team at CSPN for the nomination and award. It has been a whirlwind of a year, not only in helping to launch a delivery program, but in leading a team of truly amazing people through rapid change and growth, as we navigated through a pandemic. If I can share one piece of advice to my fellow leaders, it is to run towards a problem, because it is in those circumstances that you realize how truly capable and amazing you are!

LEADER IN DIVERSITY & INCLUSION

Melanie Christou

Director, Project Management, Customer Success, Ethoca

LEADER IN INNOVATION

Lorri Rowlandson

Senior VP, BGIS

LEADER IN PEOPLE & CULTURE

Michelle Solski

Senior Manager, Service Brampton, City of Brampton

Thank you Message

I would like to thank CSPN for providing a platform which celebrates women in leadership! I am very honoured and humbled to be the recipient of the Leader in People and Culture award and would like to congratulate all nominees and award recipients! As a People Leader, it is so important to recognize the potential in people and to understand that everyone plays a key role in the success of any team. I believe that leading with compassion, integrity, courage and trust lends itself to creating a culture where every individual feels they are fully supported with opportunities to develop and grow within an organization. I am very fortunate to a lead an incredible team at the City of Brampton and extremely proud each of their accomplishments.

ORGANIZATIONAL LEADER

Sandra Tomassini

VP, New Product Launch and Global Portfolio Execution, Apotex Inc.

TECHNOLOGY LEADER

Sara Schmidt

VP, Enterprise Strategy, Agriculture Financial Services Corporation

THOUGHT LEADER

Fariba Rawhani

Chief Information Officer, Teranet Inc.

Thank you Message

I am extremely honoured to receive the Thought Leader Award at CSPN’s 4th Annual Virtual Women in Leadership Summit. It’s a humbling experience to be recognized for my vision and ability to drive change, and I am so grateful to my colleagues and IT team at Teranet for fostering such an innovative work environment. I hope to help inspire the next generation of female thought leaders who are not afraid to take chances and push boundaries. As well, I’d like to send a heartfelt congratulations to all the other award winners— it’s a privilege to be recognized among so many outstanding women. Thank you again for this honour.

LIFETIME ACHIEVEMENT

Lili Fournier

President & CEO, ZOLAR Entertainment

MENTOR LEADER

Karyne Steele

VP Sales, ReSound Canada

Thank you Message

I am thankful to be considered and pleased to be selected the winner amongst so many talented and deserving nominees.
I believe it is our responsibility as humans and managers to mentor first, manage 2nd. Growth and success is important to the individual and society at large. In order for both to flourish those of us who were lucky enough to be given opportunities to learn, grow and succeed must pay it forward.
Nothing brings me more satisfaction than seeing someone with whom I have worked gain the confidence, skills and desire needed to be successful both in their professional and personal lives. Even greater satisfaction occurs when I see them mentoring others in return. Together we can all make a difference!

MILLENNIAL LEADER

Rhonelle Bruder

Executive Director, Project iRISE

Thank you Message

I am humbled and honoured to accept the CSPN Millennial Leader Award. A very special thanks to the review team at CSPN for selecting me and an enormous salute to all of this years’ nominees who I know have made incredible contributions to their communities.
Thank you to those who nominated me and supported my work; of course, thank you to my family and friends for your love and continued support.
Seven months ago, I founded Project iRISE, a survivor-led, community-based not-for-profit organization providing innovative skills & leadership development programs & opportunities for survivors of human trafficking and those at risk. I founded Project iRISE because I recognized the importance of community in helping survivors heal and rebuild their lives. Through iRISE, I hope to help create a world free of human trafficking and gender-based violence, where survivors are free of stigma, shame and empowered to become the next generation of Millennial Leaders.
Thank you all from the bottom of my heart!

2020 Women in Leadership – CX Advocates

CUSTOMER EXPERIENCE ADVOCATE

Marilyn Barefoot

Creative Problem Solver, Barefoot Brainstorming

CUSTOMER EXPERIENCE ADVOCATE – AUTOMOTIVE & TRANSPORTATION SECTOR

Leila Johnston

Senior Advisor, Organizational Development, VIA Rail Canada

CUSTOMER EXPERIENCE ADVOCATE – AUTOMOTIVE & TRANSPORTATION SECTOR

Teresa Damingo

Senior Vice President, Operations, Trapeze Group

CUSTOMER EXPERIENCE ADVOCATE – EDUCATION SECTOR

Celena Glanville

Learning & Development Specialist, DRMG

CUSTOMER EXPERIENCE ADVOCATE – FINANCE & INSURANCE SECTOR

Grace Chiu

VP, Business Development, Zedd Customer Solutions

CUSTOMER EXPERIENCE ADVOCATE – FINANCE & INSURANCE SECTOR

Heather Lamont

Vice President, Customer Experience & Engagement, Ethoca

Thank you Message

Thank you to the CSPN voting panel for honoring me with the 2020 Customer Experience Advocate Award, Finance & Insurance sector. Over the duration of my 22-year career working in Payments both for banks & fintech, my passion for building customer centric vision, strategy and the teams to execute and deliver has been the driving motivation behind the how I work and what we collectively deliver. To have this work (and ultimately the work of my team) recognized amongst my peers and colleagues is a moment and achievement I’ll never forget. Thank you again & congratulations to all the winners.

CUSTOMER EXPERIENCE ADVOCATE – FINANCE & INSURANCE SECTOR

Nathalie Delorme

Senior Analyst, Operational Quality Assurance, Ethoca

CUSTOMER EXPERIENCE ADVOCATE – FINANCE & INSURANCE SECTOR

Zoe Chen

Customer Success Representative, Ethoca

CUSTOMER EXPERIENCE ADVOCATE – FOOD & BEVERAGE SECTOR

Diana Frost

Chief Growth Officer, Canada, Kraft Heinz Company

CUSTOMER EXPERIENCE ADVOCATE – LIFESTYLE SECTOR

Boss Antwi

Sales Manager, DRMG

CUSTOMER EXPERIENCE ADVOCATE – LIFESTYLE SECTOR

Karine Gagné

Sales Representative, CGPM

Thank you Message

Thank you for selecting me for this award! I am truly grateful to receive it, as it once again demonstrates to me the importance of teamwork. As such, I would like to dedicate this award to my coordinator for the past year, Sylvie Marsan, who is very dedicated to her work and who has largely contributed to this success!
Merci infiniment pour ce beau prix ! Je suis vraiment reconnaissante de le recevoir, car ce prix me démontre une fois de plus l’importance d’un travail d’équipe. Je voulais aussi dédier ce prix à ma coordonnatrice de cette dernière année Sylvie Marsan qui est très dévouée à son travail et qui a contribué en grande partie à ce succès!

CUSTOMER EXPERIENCE ADVOCATE – MEDICAL SECTOR

Kim Lawn

Director, Patient Experience, Lakeridge Health

CUSTOMER EXPERIENCE ADVOCATE – PUBLIC SECTOR

Bryanne Gilkinson

Director, Customer Centric Channel Delivery, Workplace Safety and Insurance Board

CUSTOMER EXPERIENCE ADVOCATE – TECHNOLOGY SECTOR

Jacqueline Murry

Director of Professional Services, TrackTik

CUSTOMER EXPERIENCE ADVOCATE – TECHNOLOGY SECTOR

Shannon Katschilo

GM/VP of Medallia Canada, Medallia

CUSTOMER EXPERIENCE ADVOCATE – TECHNOLOGY SECTOR

Sonja Cori Missio

Co-Founder, Clavis Social Inc.

Thank you Message

I am so proud and overwhelmed to be selected for the Customer Experience (CX) Advocate Award, in the Technology Sector! Thank you to my partner, Nick Farnborough, for nominating me and for the entire Clavis Social team for their support, hard work, and brilliant ideas! And a huge thank you to CSPN for supporting women through incredible events and honours like this!

CUSTOMER EXPERIENCE ADVOCATE – TECHNOLOGY SECTOR

Irene Kazimerczak

Branch Director – Ontario, MSC Mediterranean Shipping Company Inc.

2020 Women in Leadership – Emerging Leaders

EMERGING LEADER

Alima Zhanibekova

Director of Finance, Dollco Print Solutions

Thank you Message

It is a great honor to receive the CSPN’s Women in Leadership Award in the category of Emerging Leader.
I want to thank CSPN for building this strong women network and bringing us together to celebrate what the women in our community are doing and what they can do in the future!
I am thankful to my company, Dollco Print Solutions, for nominating me and the CSPN’s judge panel for recognizing my commitment to career development and the ability to take leadership roles by selecting me for the Emerging Leader award.
It is my sincere hope that this award represents only a beginning milestone in my career and that it foreshadows my future success as a leader.

EMERGING LEADER

Alyssa Porter

Associate Manager, Sports Sponsorships, TD

Thank you Message

I am incredibly honored to have been nominated and now selected as the winner for the Emerging Leader award. I can’t thank CSPN enough for putting on this incredible event that brought together business professionals to celebrate all of the amazing women leaders. Thank you!

EMERGING LEADER

Ayanna Augustine

Director, Customer Experience Strategy and Voice of the Customer, Tangerine

EMERGING LEADER

Chloe Dusser

Founder and Operations Director, Wee Wild Ones & Of The Wild Nature School

EMERGING LEADER

Courtney Clarke

Central Development Officer, Memorial University of Newfoundland

EMERGING LEADER

Dina Sergi

Vice President of Operations, MyHealth Centre

EMERGING LEADER

Erin Gray

VP, Client Success, S & P Data

Thank you Message

I am truly honoured to have been awarded the 2020 Emerging Leader Award.
I started attending CSPN conferences many years ago as I started my leadership career as a Supervisor and was so inspired by the women leaders that presented that I knew I wanted to build my career within Customer Experience.
This year, I returned to my CSR roots as I started to volunteer at Crisis Services Canada Distress Hotline. 2020 has been a humbling, yet rewarding year, especially for female leadership. Thank you!

EMERGING LEADER

Karine Chapados

Specialist Advisor, Employee Relations, VIA Rail Canada

Thank you Message

I would like to thank CSPN and my wonderful VIA Rail team for the nomination. If I am fortunate enough to be recognized as a leader, it’s because I am surrounded by men and women who promote the values of integrity, rigour and leadership at work. It is an honour for me to receive this award and I will continue to apply these values on a daily basis. Thank you very much.

EMERGING LEADER

Kiruthika Vamatheavan

Founder, Chairperson, Aram Foundation  & CEO, AUTOXMARKET

EMERGING LEADER

Lauren Stobo

Sales Operations Manager, DRMG

EMERGING LEADER

Natalie Flomen

Marketing, Brand & Social Media Manager, Brigholme Interiors Group

EMERGING LEADER

Rachel Gosein

Project Manager, Customer Success, Ethoca

Thank you Message

Thank you for the incredibly kind honour of receiving the award for Emerging Leader. It’s been a challenging year, but despite the distance between us, my colleagues and I have still been able to form bonds and band together to create work that we are proud to share with the world. I’m especially grateful for being supported to lead and have my voice and skills uplifted by my leaders and peers.

EMERGING LEADER

Serena Nguyen

Director, People Experience and Strategy, MaRS Discovery District

EMERGING LEADER

Shannon Katschilo

GM/VP of Medallia Canada, Medallia

EMERGING LEADER

Shreya Patel

Founder / Creative Director, Window Dreams Productions

EMERGING LEADER

Shuresh Shams

Manager, Talent Acquisition Canada/US, Descartes, Systems Group

Thank you Message

I sincerely thank CSPN and Dolly Konzelmann for recognizing me for this prestigious award as an Emerging Leader. I am a firm believer that behind every successful woman there is a tribe of other successful women, who have her back. So, thank you so much for everyone who has believed in me and supported to be where I am. I promise I will work harder and pay it forward by helping other women professionally and personally through my experiences.

EMERGING LEADER

Sonja Cori Missio

Co-Founder, Clavis Social Inc.

Thank you Message

Being named as an Emerging Leader Award by CSPN is an absolute honour. A huge thanks to the whole team at Clavis Social for being awesome, to my partner, Nick Farnborough, for always pushing me to be the best, and to the Spice Girls, who taught me “Girl Power” when I was 10 years old, which hasn’t left me since. Salute CSPN for supporting women in the industry.

EMERGING LEADER

Sunny Webster

Marketing & Sales Support Coordinator, DRMG

Thank you Message

2020 has been an uncertain year, which has underscored the importance of taking initiative in order to ensure that your company not only continues to run smoothly but thrives in face of change and adversity. Thank you to DRMG for the nomination and to the CSPN for selecting me for this award!

EMERGING LEADER

Tammy Klym-Wolfe

Executive Assistant / Program Coordinator, Ricoh Canada Inc.

Thank you Message

I am honoured to be receiving the Emerging Leader Award from CPSN. It is a wonderful surprise to be recognized for doing what I love every day. All the nominees in this category are remarkable, and it’s an honour to be amongst them. I want to thank CSPN for this award, specifically Dolly Konzelmann, for the nomination and Ricoh Canada for supporting my nomination.
I am thankful there are organizations like CSPN who support and highlight Women in Leadership roles and provide us with the opportunity to come together to learn from one another. Women make great leaders.
We have strength, determination, ability to get the job done. We have the innate ability to lift each other. It is important for women to step into a “leader” role, whether or not we hold such a title. Everyone is a leader in their own way.
My wish is for all women to know it is okay to be vulnerable and take the chance to do more and to be more.
Work hard.
Let your voice be heard.
Do not tap out when it gets tough.
Get back up if you fail or fall.
Build relationships.
Connect with everyone.
Be open to all opportunities that present themselves.
Thank you again for the Emerging Leader award. This virtual conference has given me a greater knowledge of what kind of leader I want to become. I am more motivated than ever to work hard to become a great one.

Women in Leadership 2020 Award Nominees

Alexandra Jedemann

Marketing & Partner Alliances Leal, Stratus360 Inc.

Bio

Coming Soon!

Alicia Hayden

Customer Success Representative, Ethoca

Bio

Alicia has been working in the customer service industry for over 5 years, and have been a part of the Ethoca team for a little over a year and a half. She is so grateful to work in such an incredible environment, and she is passionate about going above and beyond in every interaction. In my free time, Alicia enjoys spending time with family, and spending time outdoors.

Alima Zhanibekova

Director of Finance, Dollco Print Solutions

Bio

Having grown up in a small coal-mining town, Zhezkazgan, in Kazakhstan, Alima has come a long way to becoming a Director of Finance at a leading Canadian company of print and distribution solutions. Alima completed both her Bachelor’s and Master’s degrees in Engineering at the Kazakh National Technical University by moving to the largest city of Kazakhstan – Almaty. While having an engineering mindset, she developed a desire for accounting. Alima then obtained her Bachelor’s in Accounting and Auditing. Since then, she has over 10 years of combined International and Canadian Accounting and Finance work experience, rising in ranks from Junior Accountant to Director of Finance. Alima is currently completing her CPA (Chartered Professional Accountant) designation from CPA Canada and has worked for over a year for Dollco Print Solutions Group, where she started as a Financial Controller and rose to Director of Finance. Alima is also a polyglot, being fluent in English, Russian, and Kazakh and conversant in Chinese. She has passion for travelling and exploring new cultures, countries and cuisines.
A short, aggressive and progressive journey with a change of career path, Alima’s remarkable achievement was not all work and study; she built herself a network of friends, coworkers and a happy family with 4-year-old daughter. Her Journey has not lacked any of life’s social pleasures that she shared with her family.

Alma Arzate

Global Director, Supply Planning, Apotex Inc.

Bio

Alma is currently a Global Director, Supply Planning at Apotex Inc. Originally from Chihuahua, Mexico, she relocated with her family to Canada in 2007. Alma has over two decades of broad experience across global supply chain and operations in the Automotive, Electronics, Medical Devices, CPG and Pharma industries. Alma holds a Master’s in Business Administration (MBA). Alma also holds multiple industry designations: SCMP (SCMA), PMP (PMI), CPIM (APICS) and C.P.M. (ISM).
Alma has been a people leader for over 15 years; her legacy is the strength, professional development and advancement of her team members -past and current. Alma is a connector of dots and people. Her personal philosophy is that nothing is set in stone, and flaws and problems are only opportunities to improve. Alma is passionate about supply chain, career coaching and mentoring, women in leadership initiatives, and continuous improvement. Alma resides in the GTA with her husband and their three children.

Alyssa Porter

Associate Manager, Sports Sponsorships, TD

Bio

Combining my passion for sports and relationship management, Alyssa aims to connect with consumers through shared passionate points, in order to enhance the TD brand. Having been with TD since an intern in University, she has developed the essential skills and experience required to impact the world of Sports Business and leave it better than when she started. She recognizes that now, more than ever, consumers behaviours are changing and the means of Digital are becoming more prominent. Her goal for the next 12 months is to lead the Sports Sponsorship team through this uncertainty in order to continue meeting objectives and driving results for the TD brand.

Amanda Hamilton

Founder and Creative Director, Amanda Hamilton Interior Design

Bio

Tenacious, vibrant and bold; Amanda Hamilton is an award winning entrepreneur and an Interior Designer based in Calgary, AB. Founder and creative director of Amanda Hamilton Interior Design, Palette Archives and co-founder of The Procurement Agency, Amanda’s bold and unorthodox approach to design and business has made her one of the most sought-after creative minds in Canada.
Featured in numerous national publications, notable accolades include: Calgary Influential Women in Business Emerging Leader Award, 2019 Women of Inspiration Trailblazer Award, 2018 AWE Entrepreneurship Upsurge Award, 2017 Avenue Magazine’s Top 40 under 40 Award, 2017 Silver Stevie Female Entrepreneur of Canada, 2017 and Calgary Herald’s Most Compelling Calgarians.
Dedicated to championing career development for young women and creative entrepreneurs, Amanda works closely with her Alma Mater, Mount Royal University, by providing mentorship and
an annual Travel Scholarship for Interior Design students. She is the current chair for the World of Choices committee for Junior Achievement of Southern Alberta, which focuses on career mentorship for young women.
Amanda is committed to supporting entrepreneurs through her internal initiatives like Hard Bar Friday, After Hours podcast as well as Office Hours: Open Source Learning. Her satirical memoir, Not That Likeable, At First is set to release Fall of 2021.

Amy Izzard

Manager Client Services, Oticon Canada

Bio

Amy Izzard is the Manager of Client Services at Oticon Canada, joining the team in February 2017. Amy loves to connect with people. Her goal is to inspire the abilities in her team members to make a difference. With over 20 years experience as a Customer Service Leader, Amy has enjoyed her roles in retail, insurance, wholesale and manufacturing, while growing and leading five strong teams to date. Amy has also earned her Associate Customer Service Designation, a Certified Client Services.

Ana Estrada

Vice President – Human Resources and Locating, Paragon Security

Bio

Ana Estrada is the Director of the Career Center at Paragon Security. She brings a bachelor’s degree in International Relations and over 10 years of corporate experience in companies like Citigroup and General Electric. She has a Human Resources Management Post-Grad Certificate and has a CHRP designation.
Ana joined Paragon in 2016 as an intern Human Resources. She quickly moved up at Paragon by accepting new responsibilities proving her commitment to excellence.
Ana directly oversees a progressively growing department of 17 HR professionals which are responsible to supporting Paragon’s core business by processing and hiring nearly 3000 security personnel every year.
Ana is passionate about her job and with her team are making a tremendous difference by creating a Customer Service experience to all new employees during onboarding and career path succession planning of every individual they hire.
Ana loves languages, she is Spanish native speaker and fluent in English and French. Outside the office, she enjoys spending time with her husband and their two teenage kids, Mauricio, and Valentina and if you are a “Friends” fan, she would be the perfect match contender for a trivia game.
Ana’s leadership style is always to obtain a positive outcome from any situation, she calls every person by name and you will always see a smile on her face. You can tell how proud she is to be a Paragonian.

Anastasiia Zavgorodnia

Project Manager, Hitachi Systems Security

Bio

Anastasiia started her journey as MD, Orthopedic Surgeon back in 2006 and IT Professional back in 2004 in Ukraine. Being a MD, MSc and Bac in Computer Science, she was always inspired by the idea to make medicine easier and more accessible using software. She switched to Project/Program Management a few years later as she loved to coach and motivate people around her. She truly believed in people, teamwork and inspiration! She is extremely people-oriented and the last few years have been very engaging and motivating. Currently Anastasiia is doing her PhD research in Business Administration. She is also volunteering by coaching those who need professional and mental motivation.
Anastasiia is a very proud mom of three incredible children. They are my energy, they are my own motivation. They teach me how to be happy with every small thing that is coming to you.
Anastasiia started her journey as MD, Orthopedic Surgeon back in 2006 and IT Professional back in 2004 in Ukraine. Being a MD, MSc and Bac in Computer Science, she was always inspired by the idea to make medicine easier and more accessible using software. She switched to Project/Program Management a few years later as she loved to coach and motivate people around her. She truly believed in people, teamwork and inspiration! She is extremely people-oriented and the last few years have been very engaging and motivating. Currently Anastasiia is doing her PhD research in Business Administration. She is also volunteering by coaching those who need professional and mental motivation.
Anastasiia is a very proud mom of three incredible children. They are my energy, they are my own motivation. They teach me how to be happy with every small thing that is coming to you.

Anikto Thukrai

Director, Customer Intelligence, Indigo

Bio

Coming Soon!

Anita Swamy

VP, Operations, Medavie Blue Cross

Bio

Anita is an Executive with over 20 years of progressive experience in business transformation, operations, complex project management and process optimization. She is consistently recognized as an influential leader who creates high performing teams through establishing a clear vision, collaborative partnerships, and effective communication.
As Vice President of Operations at Medavie Blue Cross, Anita provides strategic leadership and oversight of Customer Experience and operational activities, including individual and group administration, claims and contact centre to deliver a superior customer experience as defined by shifting customer demand.
Over her distinguished career, she has led large-scale transformation programs, championed Customer Experience program design and implementation, and led Contact Centre and Back office Operations. She has also consulted in the Financial Services, technology, utilities and telecommunications space on business transformation, M&A integration and project management.
A graduate of Dalhousie University with a Bachelor of Commerce she holds the designations of Project Management Professional (PMP) and Project Management Institute’s Risk Management Professional (PMI-RMP). She currently holds positions on the Board of Directors at Halifax Partnership and De-Cell Technologies.

Anne-Marie Hayden

Deputy Director, Canadian Museums Associaton

Bio

Anne-Marie Hayden is a bilingual executive specializing in public affairs/strategic comms/privacy compliance, leadership and managing change, with more than 25 years of experience in the private, public and non-profit sectors. She devotes efforts to advance and support issues she cares about. Most recently, since July 2019, she has been focused on public affairs, advocacy and organizational renewal with the Canadian Museums Association as Deputy Director, Public Affairs and Museum Advancement.
Previously she held the title of Director General, Communications for the Office of the Privacy Commissioner of Canada where she was responsible for the OPC’s legislative mandate in public education, to increase awareness of privacy rights and obligations, as well as ensuring the adaptation of a new vision and strategic direction for the institution. At the OPC, she held the role of OPC’s Values and Ethics Champion, as well as the role of Transition Champion in support of an organizational transformation. Anne-Marie also played a central role in rebuilding the OPC’s credibility following a difficult period in the office’s history (2003). She is a recipient of the OPC’s Exceptional Achievement Award (2012). Prior to Anne-Marie’s work at the OPC (2001-2019), she was a communications consultant with Delta Media Inc. (1995-2001).

Annie Liu

Customer Success Representative, Ethoca

Bio

Coming Soon!

Antoinette King

Managing Partner, Options Consulting Solutions

Bio

Antoinette King has been an important player in the recruitment industry for over 25 years and in that time she has proven herself a top-tier recruitment professional earning numerous awards and recognitions. Amongst her various accolades she was listed as an Honoured Professional in the Nationwide Register’s WHO’s WHO in Executives and Businesses and Canadian Staffing Experts with ere.net, and voted one of Canada’s Best Bosses on Monster.ca. More importantly however Antoinette is recognized as not only a veteran recruitment professional by her peers and employees, but also as a teacher and a business leader in the community.
As Founder and Managing Partner of Options Personnel Inc., which expanded in 2005 to include Options Consulting Solutions, Antoinette has proven herself successful not only at managing a privately held recruitment firm, but leading that firm to success in a highly competitive industry. This success is due not only to Antoinette’s unmitigated talent in the recruitment industry, but her unparalleled work ethic, strong internal motivation and her genuine concern for the needs of her Clients and Stakeholders alike.
Antoinette’s mission is to establish a successful, committed partnership between Clients and Candidates by matching the right individual to the specific culture, values and environment of each unique organization. Antoinette specializes in staffing senior management and executive level professionals and her commitment to success is at no time more visible than when she works hands-on recruiting the best talent for her Clients.

Ashlee King

Sales Supervisor, DRMG

Bio

Ashlee King worked for Direct Response Media group for over 15 years before losing her battle with cancer in April of this year. Ashlee was a pillar of the customer experience journey for DRMG and led her colleagues in understanding the importance of not only the first touchpoint with a prospective client, but the ongoing relationship with any client, active or inactive.

Ashley Perri

Owner/Founder, Skinprovement Inc.

Bio

Ashley Perri has been in the aesthetics industry for over 16 years. Her extensive experience includes managing the first Men’s spa in Canada located in the heart of Downtown Toronto at the age of only 20, instructing aesthetics courses, both hands-on and theoretical studies, at Sheridan College shortly thereafter, and currently running Vaughan’s leading skin care clinic which was established in 2013.
She is also the Winner of the Young Entrepreneur Award under 40 at the Vaughan Business Achievement Awards in 2018 hosted by the Vaughan Chamber of Commerce and the Recipient of the Emerging Leaders Award in October 2019 at the Women in Leadership Gala, hosted by CSPN. More recently, her business, Skinprovement Medi Spa & Laser Clinic won the Small Business Award at the Vaughan Business Achievement Awards last year.
Ashley also dedicates her time to Mackenzie Health Foundation. Skinprovement Medi Spa & Laser Clinic has pledged $150,000 towards Vaughan’s new hospital. In addition, she was asked to be part of the Mackenzie Health Emerging Leaders Council, composed of community-minded professionals coming together to raise awareness and help raise money for Canada’s first Smart Hospital.
Ashley began an initiative, Brows for the Brave, through her clinic, which offers free microblading services to those who have suffered from cancer or various illnesses. This initiative is intended to help build confidence in those brave individuals. To date, Ashley’s team has offered over $85,000 worth of complimentary microblading services.
Lastly, Ashley is proud to announce that her business, Skinprovement Medi Spa & Laser Clinic will now be available for franchising opportunities.

Ayanna Augustine

Director, Customer Experience Strategy and Voice of the Customer, Tangerine

Bio

Coming Soon!

Azadeh Houshmand

Director / Experience Design Strategy, Insights and Innovation, RBC

Bio

Coming Soon!

Boss Antwi

Sales Manager, DRMG

Bio

Born in Ghana, Boss immigrated to Canada with his mother when he was two years old. He grew up in Rexdale and moved to Brampton at age twelve. Marrying his high school sweetheart, Boss is a husband and father to three children aged two, twelve, and twenty-two. Before starting his career at DRMG, Boss was a welder. After eleven years in the trade sector, Boss transitioned into the Direct Mail industry. Now celebrating eleven years of service, Boss is the Sales Manager for the GTA. Alongside his passion for sales, Boss is also a competitive bodybuilder; last year, he was runner-up in Ontario’s bodybuilding competition!

Brian Martin

Client Service Representative, DRMG

Bio

Brian has an extensive background in the customer service sector, having worked a variety of positions in the financial service field that has contributed to his customer-centric approach. Brian currently works at DRMG within the client services department, responsible for coordinating client mailings and communicating with sales representatives to ensure that marketing campaigns meet client expectations. Being a culinary connoisseur, Brian enjoys spending his free time cooking and hosting dinner parties for his friends and family.

Brian Webster

Client Service Representative, DRMG

Bio

Brian is hard-working and team-orientated. He has a background in B2B wireless sales and account management, which brought him to work in marketing and client account coordination at DRMG. He has been working at DRMG, and acting in the interest of small to medium sized businesses, for over 3 years. He has a passion for helping clients and is committed to assisting his clients make the most of their marketing campaign.
Bryanne Gilkinson

Director, Customer Centric Channel Delivery, Workplace Safety and Insurance Board

Bio

Bryanne Gilkinson is the Director of Customer Centric Channel Delivery at the Workplace Safety and Insurance Board (WSIB). Leading CX Design and Digital Product teams, Bryanne is responsible for the design of end-to-end future service experiences as well as digital product design and delivery. Her work at the WSIB has been recognized internationally by Core77, ARCET Global Customer Centricity Awards, and IT World Canada.
Previously, Bryanne helped build and scale social impact start-ups serving young women seeking higher education in post-genocide Rwanda, juvenile offenders in Washington DC, survivors of sexual abuse in Sri Lanka, and financially excluded entrepreneurs in Kenya. She is an alumna of Stanford and Johns Hopkins University.

Candace Colquhoun

Assistant Vice President, Financial Institutions, Cyber and Professional Liability, AIG

Bio

Coming Soon!

Carla Spina

VP, HR, Echelon Insurance

Bio

Coming Soon!

Carol Alfieri

VP, People Experience, OMERS

Bio

Coming Soon!
Catherine Younder

Senior Director, Retail Operations, Indigo Natural Products Manageement

Bio

Coming Soon!

Celena Glanville

Learning & Development Specialist, DRMG

Bio

Celena has been working within the field of learning and development for three years, transitioning from teaching in a classroom environment to corporate education. Passionate about learning, she pursued her MA in Comparative Literature after completing her BA Honours in French Studies. An advocate for creating a culture of learning, Celena has a vested interest in promoting ongoing personal and professional development. It is this desire to cultivate a passion for lifelong learning in a corporate setting that propelled her into her current position as a Learning and Development for DRMG where she has been working for almost a year.

Chantal Gravel

General Manager, CGPM

Bio

Chantal has been working in the advertising industry for over 37 years. She started her career in the Direct Mail industry as a receptionist and rose through the ranks, occupying many different positions, including company shareholder, having invested her personal savings to ensure business growth. Following her many years of industry experience, Chantal became the General Manager of CGPM in 2017; a leadership position which she continues to dutifully exercise today. As General Manager of CGPM, Chantal consistently looks for ways to execute business mandates and make business decisions in the best interest of her clients, employees and the direction of the company as a whole.
Alongside her successful career as a female leader in the print marketing industry, Chantal is also a mother to 3 beautiful daughters. Having raised her children while executing her varying functions at CGPM, Chantal has always championed the balance of work and home. She is a true icon for the fact that women can occupy successful leadership positions while still prioritizing raising a family.
During the course of her tenure as General Manager at CGPM, and while still raising her family, Chantal battled breast cancer. Given her tenacious spirit and unrelenting dedication to the success of her business and the superior servicing of her clients, Chantal continued to carry out her duties while undergoing chemotherapy and radiation treatment. To help support and act in solidarity with other women battling breast cancer, Chantal got involved in Quebec’s Breast Cancer Foundation; a cause she continues to rally behind and actively support today.

Chloe Dusser

Founder and Operations Director, Wee Wild Ones & Of The Wild Nature School

Bio

Coming Soon!

Chris Frenza

Team Lead, Account Coordinator, DRMG

Bio

Chris has been working in the customer service sector for over 20 years. After working customer service in a retail environment in both a front facing and management capacity, she joined DRMG in 2010 as a telecommunications representative. Over the last 10 years of her tenure at DRMG, she has moved within the company, occupying different roles in alignment with her knowledge and expertise in customer service. Following her years of service, Chris was promoted to Client Services Team Lead. Currently the most senior client service representative in the company, Chris balances a front facing role, in which she handles the mailings with the largest books of business, with coaching her team. When not at work, you can find Chris on the dodgeball court, where she is acting Team Captain of her local dodgeball chapter.

Courtney Clarke

Central Development Officer, Memorial University of Newfoundland

Bio

Courtney Clarke is helping to build a strong community by making direct positive change and advocating for enhanced quality of life for all, including those who face systematic disadvantages. Devoting her professional life to breaking down barriers to education and research as a fundraising professional for Memorial University, she creates mutually beneficial, longstanding relationships with the community and brings in hundreds of thousands of dollars for important research or financial awards for students in the indigenous, BIPOC and other marginalized communities.
Providing advice on financial management on behalf of Newfoundland and Labrador Credit Union’s 18,000 members as their youngest ever elected member, and on the Board of Directors with Violence Prevention Avalon East in her spare time, she also used a trauma-informed, intersectional approach to create the ‘Unsafe at Home’ platform; a domestic abuse support platform that allowed people to know what support was available during the peak of COVID-19’s first wave. ‘Unsafe at Home’ helped hundreds of people get advice and coordinated services based on their unique life situation and helped remove several of NL’s residents from violent living situations. Additionally, she advocates for accessibility in her community and has mentored over 100 organizations in the last two years for free, bringing over hundreds of thousands of dollars of federal grant money into the province to make it more accessible, and keeping that money in the province by ensuring the majority of quotes were from local companies.

Diana Frost

Chief Growth Officer, Canada, Kraft Heinz Company

Bio

Coming Soon!

Dina Sergi

Vice President of Operations, MyHealth Centre

Bio

Dina Sergi is a dedicated professional with 13 years of healthcare industry experience, gaining experience in human resources, operations and management.
As Vice President, Operations of MyHealth Centre and working alongside the senior management team, Dina’s goals include focusing on the performance of the organization, including efficiency, productivity and engagement. In addition to her primary functions, Dina has been recognized by her peers for her commitment to quality patient care. As a seasoned Human Resource Professional, Dina is passionate about internal development and employee engagement at all levels.
Dina’s passion for healthcare can be traced back to her personal and professional ties to the diagnostic and cardiac community, where she previously spent significant time specializing in operations and human resources in her previous roles in both Canada and the United States. Beyond Dina’s professional work, she has been a long standing member of various Boards addressing social & family service needs in Ontario, most recently the Catholic Family Services Peel Dufferin, and A Child’s Voice Foundation.

Elizabeth Harris

Director, John Hancock Experience Strategy, Manulife

Bio

Coming Soon!

Erin Gordon

Vice President Human Resources, Lindt & Sprungli Canada

Bio

Coming Soon!
Erin Gray

VP, Client Success, S & P Data

Bio

Coming Soon!

Fariba Rawhani

Chief Information Officer, Teranet Inc.

Bio

Coming Soon!

Grace Chiu

VP, Business Development,

Zedd Customer Solutions

Bio

Grace Chiu is the Vice President of Business Development, with responsibility for brand management, sales, global strategy and corporate sponsorships. Grace is a versatile executive and client advocate with over 20+ years’ experience specializing in contact centers in customer care. Grace has been instrumental in developing outsource solutions to further assist clients’ evolving needs and has represented a number of Fortune 500 brands throughout her career. Grace Chiu is an active participant in “Project Comfort”. Project Comfort is a community based volunteer organization supporting homeless people in Toronto.

Heather Lamont

Vice President, Customer Experience & Engagement, Ethoca

Bio

Heather Lamont joined Ethoca in 2017 and is accountable to lead the global Customer Experience & Engagement teams. The remit includes people leadership & strategic direction for the product integration, after-sales support & service, customer project management, operational excellence, revenue optimization and voice of customer programming.
Prior to joining Ethoca, Heather worked for several of North America’s leading financial institutions including Bank of Montreal, American Express, Bank of America and MBNA Canada Bank. Her career that now spans two-decades in Financial Services & FinTech; has included senior leadership roles across human resources, core operations, product management, PMO, business transformation and customer experience. The diversity of functions as well as having the opportunity to delve into both strategic and execution roles speaks to her flexibility and versatility in leadership.
Heather is passionate about giving back to the communities in which we live & work. She is active in several charitable organizations that support and advocate for women & children’s health, survivors of domestic abuse, and food insecurity. She champions these causes at her work-life as well by incorporating volunteerism and activism in team engagement events.
She studied Business Administration at Bishop’s University in Quebec, has completed Six Sigma Green & Yellow belt training, and has completed numerous professional development certifications.
She was a 2017 recipient of PaymentsSource’s Most Influential Women in Payments award: and also the recent honor of the 2020 GTACC’s People’s Choice Award for Canada’s Top Customer Service organization.

Hillary Hartley

Chief Digital and Data Officer, Ontario Public Service

Bio

As Ontario’s Chief Digital Officer, Hillary will partner with
government ministries in delivering major digital projects. She will also help accelerate transformation across government by setting new service standards for digital products, attracting and empowering digital talent, and aligning partners around delivering the best possible customer experience. Making it easier for people and business to interact and engage with their government through the power of digital technologies is part of our plan to create jobs, grow our economy and help people in their everyday lives.

Hind Ellougani

Production Manager, CGPM

Bio

Originally born in Casablanca, Hind has been living in Canada for over 30 years with her four children. After completing her diploma in Business Management, Hind began working in the customer service sector. Joining CGPM in 2012, Hind has been working in the French marketing division for over 8 years. Following her years of service as a project manager, Hind was promoted to Production Manager this past year.
Passionate about providing superior customer service, Hind has a genuine love for her job, relishing in the moment when a customer remembers your name because you went above and beyond to serve them. Humble by nature, Hind credits her success in the customer service sector to learning from those around her and living the mantra that one’s only limitation is their own thoughts, with anything being achievable.

Irene Kazimerczak

Branch Director – Ontario, MSC Mediterranean Shipping Company Inc.

Bio

Coming Soon!

Jacqueline Murry

Director of Professional Services, TrackTik

Bio

Jackie Murry is the Director of Professional Services at TrackTik. After over a decade in leadership roles within organizations offering Software as a Service, Jackie understands what it means to be Client-centric and the importance of delivering results.
As part of the TrackTik team, Jackie evaluates operational processes and procedures including the development of strategies and implementation plans to improve and standardize all aspects of operations within the Professional Services department – and, ultimately, how that department contributes to the overall success of the organization. Over the past two years, Jackie was responsible for the creation and development of the Professional Services team from the ground up – which now includes Pre-Sales Engineering, the Project Management Office and the Training & Implementation teams. Jackie is a firm believer in employee empowerment and her mantra to the team is to always challenge the status quo.
Formerly, Jackie managed a Creditor Insurance portfolio and holds the Registered Health Underwriter designation. Jackie is a Mother to an energetic 4 year old boy, is a “retired” licensed skydiver and an animal lover.

Jasika Khukh

Director, Client Experience, Fiera Capital

Bio

Jasika has spent over a decade in transformation, client and employee experience leadership roles, driving innovation and culture within the financial and healthcare sectors. Previously, Jasika spent 15 years at Scotiabank and during her time, she led various global customer experience, digital adoption and change management strategies. Following which, she joined McKesson, a Fortune 500 global leader in healthcare. As a leader on the company’s first Retail Innovation team, her work involved originating people strategies in order to pioneer a new patient experience in Canada. Most recently, Jasika joined Fiera Capital, a fast-growing asset management firm and one of Canada’s leading investment managers, as the Director of Client Experience.
Jasika is passionate about innovation and change in customer experience and believes it is deeply rooted in the experience of a company’s employees. She is an advocate for designing strategies that are forward-looking while focusing on creating incremental value in today’s execution. In a world where change is the new constant, Jasika believes empathy, authenticity and a client-obsessed company culture are a strong path forward.
Jasika earned her MBA from Queen’s University and has completed her Certified HR Leader designation and Change Management certification. Jasika is a proud mom of twins and a proud Torontonian.

Jennifer Bradbury

President and COO, DRMG

Bio

Currently, as President and COO at DRMG, Jennifer oversees the Sales, Operations, Business Development, Finance, and Marketing and has been instrumental in leading the organization to reach over $40 million in revenue and the phenomenal growth of over 300% in the last five years. She is a champion of change and fostering shifts in the company as DRMG evolves from its entrepreneurial roots. Integration, transition, and accountability are her favourite action words that she demands of her team.
Jennifer believes that you never stop learning and commits to reading, participating in thought leadership programs, and is a member of the Entrepreneurs Organization. She knows when work is work and fun is fun and makes time for both, believing you must live your core values to be your best self.
Growing up with her father’s strong financial wisdom, and surrounded by the support of that entrepreneurial itch, Jennifer launched her first business as an early 20 something as both Admin and Sales support for her equally spirited brother. Together, and over the last 17 years, they built DRMG.

Jennifer Gibbons

Executive Assistant, DRMG

Bio

With over 8 years of experience as an Executive Assistant, Jennifer has held the EA role in various fields such as Medical Services, Financial Services, and Marketing/Advertising.
In her current role at DRMG, Jennifer is the Executive Assistant to the CEO and COO of the company, in which she assists and supports them in daily operations and collaborates with other Executives and departments to help ensure that in-office business runs smoothly.
Jennifer enjoys learning about new and innovative ideas in her field and continually seeks ways to bring value to the business by improving office efficiency and reducing costs. A mentor to those around her, Jennifer enjoys teaching and sharing knowledge to create a more informed and harmonious workplace.
She is passionate about her field and is always ready to take on new challenges and find solutions to problems to help scale the company. Recently transitioning into a management position, Jennifer is working towards building an efficient administrative team for the company.

Jennifer Quaglietta

Vice President, Performance Excellence and Information Services, Healthcare Insurance Reciprocal of Canada (HIROC)

Bio

Jennifer Quaglietta is the inaugural Vice President, Performance Excellence and Information Services at the Healthcare Insurance Reciprocal of Canada (HIROC). Jennifer leads the transformation of HIROC’s organization, practices and thinking to enable a culture of innovation and agility in support of a safer healthcare system across Canada. She also leads the advancement of HIROC’s digital and data analytics capabilities to leverage the power of HIROC’s information for improvement.
Prior to this role, Jennifer led the Patient Experience, Quality, Patient Flow, and Patient- and Family- Centred Care portfolio at North York General Hospital. There, Jennifer developed a quality improvement framework that built capacity and incorporated high-reliability and effective change management across the organization. This framework has led to significant advances in the delivery of high-quality and safe care provincially, nationally and internationally.
Holding various leadership roles over the past 20 years, Jennifer has worked across the healthcare sector, including pharma, broader public sector, agency, academia and consulting. Throughout this time, Jennifer has delivered transformative strategies that have improved patient outcomes and the quality of care across the province.
Jessica Schaefer

Founder, CEO, Bevel PR

Bio

Coming Soon!

Joe Monette

Marketing Consultant, DRMG

Bio

Passionate about sales, Joe joined the DRMG sales team after working in the retail industry as a regional manager and trainer. He is about to celebrate 2 years of service in his current role as a sales representative and marketing consultant for the GTA. To Joe, there is great importance in balancing work and home. Alongside his successful career to date in sales, he is a dedicated father to two beautiful children.

Jordan Smith

Manager, People & Culture, DRMG

Bio

After graduating from the University of Toronto with her Honours Bachelor of Arts with a double major in Criminology and World Studies and a minor in Sociology, Jordan pursued her CHRP (Certified Human Resources Professional) designation which she successfully completed in 2017. Committed to her professional development, Jordan is currently pursuing her CHRL (Certified Human Resources Leader) designation, which she is anticipated to complete in January 2021.
Jordan has been working in the Human Resources field for over 4 years, occupying various positions from Change Management Coordinator to HR Generalist. After having worked in a Generalist role at DRMG, Jordan was promoted to Manager of People & Culture this year.
Jordan is a passionate HR leader who has a genuine interest in cultivating a positive workplace culture and motivating her team to realize their full potential. Always wearing a smile, Jordan brings a warmth to the workplace that inspires those around her to see the company as a second home.

Julia Chung

CEO, Admin Slayer Services Inc

Bio

Julia Chung is a highly educated, experienced professional
specializing in personal finance, multi-generational family wealth, legacy, succession planning, and organizational behaviour. Her passion and drive to help people achieve is evidenced in her business, speaking, volunteer, and educational life. Julia’s lifelong dedication to education has provided her with multiple designations and a thirst for knowledge that has extended her expertise beyond any single area, allowing her to analyze and advise from multiple perspectives.

Karen Hurst

Manager, Customer Care, Alectra Utilities Corporation

Bio

Coming Soon!

Karine Chapados

Specialist Advisor, Employee Relations, VIA Rail Canada

Bio

Member of the Barreau du Quebec for over 10 years, Karine Chapados is a human resources practitioner, mainly in labour relations. She joined the VIA Rail team two years ago and previously held the position of Labour Relations Lawyer in one of the largest University Health Centres in North America. As a skilled negotiator, Karine enjoys taking on new challenges while focusing on human interaction.

Karine Gagné

Sales Representative, CGPM

Bio

Karine has worked in the sales industry for two decades. After working as a store manager for 10 years, she decided to take a small step back from her career in order to prioritize raising her family. Given her entrepreneurial spirit and passion for business, Karine launched her own business as her step back into the working world. After running her business for 6 years, Karine joined CGPM as a sales representative and marketing consultant where she has currently been working for the past 4 years. Being a wife and mother to 3 boys, Karine is kept busy being a hockey mom, basketball mom and football mom, all while balancing a successful career in sales where she plays a part in the ability for many small businesses to scale.

Karyne Steele

VP Sales, ReSound Canada

Bio

Karyne Steele is has been involved In the Hearing Care Industry for over 30 years. Holding various positions from Sales, Training, Operations and Management. Helping people live fuller lives is her driver. Over the years I have had the privilege of working with and mentoring many young associates. While professional success is their goal, mentoring and providing them with the guidance it takes to not only reach that success, but to grow as individuals is mine. I truly believe that the job of a Manager, is first to listen and coach, then manage. If you give people the support, tools and guidance they need, the less you have to manage and the more successful they will become.
“We’re here for a reason. I believe a bit of the reason is to throw little torches out to lead people through the dark.” — Whoopi Goldberg

Kayla Torontow

Director, People & Culture, Levitt-Safety Limited

Bio

Coming Soon!

Kim Barrington

Director, Operations Readiness, Rogers Communications, Rogers for Business

Bio

Coming Soon!

Kim Lawn

Director, Patient Experience, Lakeridge Health

Bio

Kim started her career, in the early 90’s, in the hospitality/food & beverage industry focused on delivering an exceptional customer experience. Her focus and passion on meeting and exceeding customer’s expectations resulted in her obtaining leadership and management roles in this sector.
Nearly 10 years later, Kim began her journey in healthcare by completing her undergraduate degree in nursing in 2005 through the Durham College/York University Collaborative program. While not a likely connection, she quickly fell in love with her new career and began to appreciate the synergies and alignment between her experiences and skills required to work in hospitality and the transferability of these skills and experiences to the healthcare sector.
After nursing for 5 years at Princess Margaret Hospital Kim returned to York University to complete her graduate studies in the Science of Nursing. Additionally, she completed her certification with the Canadian Nursing Association as a certified Oncology Nurse further enhancing her knowledge and expertise in nursing.
Over the course of the next 10 years, she would earn a variety of clinical leadership roles and opportunities. In 2017, an opportunity presented at Lakeridge Health as the Manager of Patient and Family Centered Care. This role was a culmination of all the things Kim was passionate about in healthcare. Not long after assuming the Manager role, and in 2018, Kim became the Director of Patient Experience at Lakeridge Health. This has been the most fulfilling and powerful work to date. Kim is dedicated to helping healthcare professionals understand the importance of providing an exceptional customer service as an integral component of high-quality healthcare.

Kiruthika Vamatheavan

Founder, Chairperson, Aram Foundation  & CEO, AUTOXMARKET

Bio

Coming Soon!

Lauren Keegan

Chief Executive Officer, Entomo Farms

Bio

Lauren is a passionate, driven and agile senior leader with a keen interest in health, wellness and consumer packaged goods. She is results-obsessed and have a proven ability to deliver against corporate, revenue and profit targets. Lauren is committed to fostering the same spirit within her team and devoted to helping each individual reach their highest potential.

Lauren Stobo

Sales Operations Manager, DRMG

Bio

Lauren has worked for DRMG for over a year, during which she transitioned from coordinating logistics to managing sales operations. She is a data-driven integrator who is passionate about improving operational efficiency, while enhancing sales team productivity. Lauren thrives in forward-thinking and agile environments, enjoys solving complex problems, and truly relishes in the ability to help a company scale in order to meet strategic goals. She is a wife and a mother to an exuberant three-year old son; both of whom challenge Lauren to be the best version of herself possible. Lauren finds solace in nature – when not at work, you can find her on the ski hill, out on the lake, or in her garden.

Lauryn Vaughn

Founder & Director of Operations, The Upside

Bio

Coming Soon!

Leanne Ashley Walters

Senior Customer Success Representative, Ethoca

Bio

Ashley is a Senior Customer Success Represetnative and have been working with Ethoca/Mastercard for 5 years. She has proven expertise handling multiple merchant accounts, team building and increasing revenue. Very committed to a high level of customer service by cultivating strond relationships and maining long-term loyal clients.

Leila Johnston

Senior Advisor, Organizational Development, VIA Rail Canada

Bio

Leila Johnston is a Human Resources and Operations professional whose passion for unlocking the potential in people and situations has directed her career. She began her study of psychology, mind and behavior with a degree from Oxford University, England. With additional professional qualifications in Psychotherapy, Hypnotherapy and Counseling, she has spent much of the last 18 years applying the lessons she has learned to organizational performance and environment.
An entrepreneur who quickly built her own successful consulting business, Leila has worked with, and for, organizations of all sizes from start-ups to Fortune 500 companies. With experience across a range of industries and sectors, Leila’s favourite success stories have been from partnering with companies that put people first. Her favourite challenges have been in finding the unique opportunities of people processes in diverse organizational environments. With a niche background that began with Recruitment and Business Process management, Leila’s focus in HR is in recognizing and shaping talent, culture and environment.
Leila has helped the organizations she has worked with gain numerous organizational milestones according to their direction and need, including aggressive strategic growth, transformation, various certifications (including ISO), and accolades such as Best Workplaces recognition. She is currently Senior Advisor, Organisational Development at VIA Rail Canada and is excited to be a part of the VIA community.
Leila is always interested in sharing her experiences and welcomes enquiries from other professionals committed to achieving organizational excellence.

Lili Fournier

President & CEO, ZOLAR Entertainment

Bio

Coming Soon!

Lorri Rowlandson

Senior VP, BGIS

Bio

Coming Soon!

Lori Verna

Sr. Director, Colleague Solutions, Loblaw Technology, Loblaw Companies Limited

Bio

Coming Soon!

Marie-Hélène Jutras

Senior Human Resources Business Partner, VIA Rail Canada

Bio

Marie-Hélène has been a manager for more than 10 years and she remains passionate about Human Resources even after 20 years as an HR Professional. She holds a Bachelor of Industrial Relations degree from Université Laval in Québec City and has worked as an HR Business Partner for, among others, Transcontinental, Desjardins, Yellow Pages, ADP and now at VIA Rail Canada. As an HR Business Partner, she has led reorganization, restructuring , and Merger and Acquisition mandates and have performed organizational diagnostics and strategic Planning initiatives in both growth and business reduction environments. Although a generalist , Marie-Hélène has acquired broad experience in all Human Resources specialty areas, in unionized and Management contexts.

Marilyn Barefoot

Creative Problem Solver, Barefoot Brainstorming

Bio

Leader in business for over thirty years and three-time nominee of Rotman’s Canadian Woman Entrepreneur of the Year Award, Marilyn Barefoot is one of the most sought-after innovators and creative problem solvers. Marilyn’s clients include several of the world’s most recognizable brands; all of whom call on Marilyn when they need to get unstuck. Among them: Viacom, The NHL, MTV and Bell Media; to Burger King, BET, Cineplex, KPMG, TD, RBC, Campbell’s Soup, and Harley-Davidson ; to name a few.
Marilyn’s unique ability to reinvigorate, revitalize, and problem solve creatively has helped a broad spectrum of companies jump over their biggest hurdles. As a speaker, coach, and ideator, Marilyn’s innovative process humanizes commerce. This empowers organizations to identify the missing links needed to re-energize their approach and overcome their biggest challenges.
Marilyn’s previous experience as CEO of SquarePeg Inc., and in senior leadership positions at some of the world’s largest global agencies ( BBDO, Cossette, Vickers & Benson, Bozell Palmer Bonner ), led her to create countless award-winning campaigns for tier-one companies including: Coca-Cola, McDonald’s, General Mills, Nike and Microsoft. Marilyn’s first-hand knowledge of business leadership cultivated her ability to lead other leaders; galvanizing the strengths of CEOS and associates alike. Marilyn brings a dynamic mix of extensive experience, training, and passion for creative problem solving to her high-energy sessions. All of which have a proven track record for producing powerful results.

Melanie Christou

Director, Project Management, Customer Success, Ethoca

Bio

Melanie Christou is the Director of Project Management, Customer Success at Ethoca. She specializes in Project Management and Client Management with 20 years of experience in the Financial Services and Operations. She is currently focusing on launching a new Systems, Products and Corporate Structures. Melanie has an Entrepreneurial mind and a Passion for all elements of life.

Michelle Solski

Senior Manager, Service Brampton, City of Brampton

Bio

Michelle Solski’s current role is Senior Manager of the Service Brampton Division at the City of Brampton. Michelle has over 20 years of progressive experience with Contact Centres, Project management and Leadership in both private and public sectors. Michelle is committed to the continued growth and development of employees, breaking down silos and working collaboratively across the organization. Michelle resides in Brampton and is the proud mother of 2 children who are both currently attending University, virtually!

Nadia Kassam

Head of Delivery, Voila by Sobeys

Bio

Nadia completed an Economics degree at the University of Waterloo and pursued a career for 4 years in the financial industry before returning to school to complete an MBA. She specializes in Strategy and Supply Chain during MBA.
Since then Nadia has built a career in the retail industry, spending 3 years helping launch the Target start-up in Canada, and then 4 years at The Home Depot of Canada, supporting and leading in the development of their e-commerce supply chain.
She is currently serving as the Head of Delivery in the Voila grocery e-commerce start-up venture, for Sobeys.

Natalie Flomen

Marketing, Brand & Social Media Manager, Brigholme Interiors Group

Bio

Coming Soon!

Nathalie Delorme

Senior Analyst, Operational Quality Assurance, Ethoca

Bio

Nathalie Delorme has been working in the finance industry for over 8 years after completing her studies in Computer Systems Technology. For 7 of those years, Nathalie has progressed at Ethoca through multiple roles within the Customer Success and Product Integration teams, completing further studies in Technical Writing. In 2020, she stepped into an Operational Quality Assurance role, within which she can leverage her extensive experience with customers in order to help transform it into its highest expression.

Pamela Falkner

VP, Sales, Dollco Print Solutions

Bio

Pamela has worked in the graphics industry for more than 30 years, beginning in Production management, moving into Printing Sales and for the last 20 years, in Sales Management. Her career has included 4 separate corporate buy-outs with the successful retention of customers and sales teams through those transitions.
Pamela’s in-depth knowledge of print is supported by an unparalleled desire to help customers succeed in their business mandates. She frequently consults on program development and execution with the intent of maximizing results.

Patricia Macri

Creative Director, DRMG

Bio

Patricia has 20 years of experience in the design communications industry, during which she developed a wealth of knowledge in brand insight and enhancing the client service experience. Hand in hand with her extensive branding experience is Patricia’s innate entrepreneurial drive. It is this entrepreneurial spirit and brand savvy that led her to becoming a Dragons’ Den dealmaker in 2010 for innovating a shoe accessory product line from concept through to being sold in major retailers across North America.
Patricia brought her keen eye for design and penchant for bringing superior branding strategy and client experience to the B2B marketplace to DRMG, where she is currently the Creative Director, overseeing both the company’s Graphics and Client Services departments. Patricia not only manages the conception of all advertising products, but ensures that all marketing campaigns exceed customer expectations and meet print deadlines.

Qasim Butt

Sales Representative – Brampton & Milton, DRMG

Bio

After completing his BBA in Marketing and Media Studies, Qasim joined DRMG as a Sales Representative and Marketing Consultant–a position which he has held over the last three years. Qasim is family-oriented and enjoys spending his free time with his family. When not at work or spending time with his family, Qasim can be found playing cricket–one of his favorite pastimes.

Rachel Gosein

Project Manager, Customer Success, Ethoca

Bio

Rachel Gosein is a seasoned Project Manager for Ethoca (a Mastercard company). Rachel’s extensive consulting background extends from working in the telecommunications industry managing complex network optimization projects, to working in KPMG’s Microsoft practice rolling out largescale transformation projects in government and regulatory spaces. At Ethoca, Rachel’s role is focused on overseeing high-profile, complex customer integrations – ensuring the Ethoca Customer Success STAR model (Speed, Transparency, Advice and Reliability). In addition to that, Rachel acts as Program Lead for Ethoca’s go-to-market planning for their suite of digital products. Rachel is a Certified Scrum Master (CSM) and a Project Management Professional (PMP). She holds a B.A. from McGill University and an Advanced Diploma in Computer Systems Analysis from Sheridan College.

Rania Tzortzatos

Senior Manager, Customer Strategy, TD

Bio

Coming Soon!

Rhonelle Bruder

Executive Director, Project iRISE

Bio

Rhonelle Bruder is a public speaker, anti-trafficking advocate, and the founder and executive director of Project iRISE, a survivor-led nonprofit organization that provides innovative skills & leadership development programs & opportunities for survivors of human trafficking and those at risk. Rhonelle’s work in the anti-human trafficking sector is informed by lived experience as a survivor of sex trafficking and a formerly homeless teen. Once a high school dropout, today, Rhonelle holds both an Honours Bachelor of Science in Health Services Administration from New York City College of Technology and a Master of Science in Health Informatics from the University of Victoria, British Columbia. She has over ten years of experience working in business analysis, research, project management, and community outreach in both the healthcare and social service sectors.
As an educator, Rhonelle Bruder has travelled extensively throughout North America for speaking engagements for community organizations anti-trafficking agencies. Rhonelle sits on multiple boards and advisory committees, including the Sick Kids Hospital, The City of Toronto, and HEAL Trafficking, for expertise on human trafficking and child exploitation. She has appeared on many national and local media sources, including but not limited to Flare Magazine, CBC, CP24, The Toronto Star, and Global News, NewsTalk1010, and the Toronto Sun.

Sandra Tomassini

VP, New Product Launch and Global Portfolio Execution, Apotex Inc.

Bio

Effective and strategic leader with 20+ years of experience leading teams, building partnerships and delivering strategic initiatives from inception to implementation. Strong collaborator across functional teams to build an executable development and launch portfolio globally across various dosage forms and technologies. I started my career as a quality control chemist, progressing in various roles of increasing responsibility and influence including Regulatory Affairs, R&D, Portfolio, Project Management and New Product Launch, making significant impact in every role. My team, collaborating cross functionally, is responsible for delivering 100+ global product launches a year while strategically overseeing the execution of the product portfolio. My knowledge of the various functions along with executional and strategic drive are instrumental in achieving swift time to market; a key differentiator in the generic industry. I strongly believe in the concept of “failing fast” as it represents you with a learning opportunity and quick recovery. I had the privilege of having many mentors in my career and is passionate about mentoring others; It provides me great joy to celebrate other’s achievements and to support them through their journey. I am a founding member of Apotex’s Women in Leadership Program and a member on Sick Kids Family Advisory Council. My commitment to patients along with improving access to affordable medications motivates me every day; it provides satisfaction knowing that affordable medicines are reaching those who need them the most.
“Perseverance and Resilience are Key – it’s about finding the inner strength to achieve your goals” – it’s something I learned through my journey practicing the art of Karate.

Sara Schmidt

VP, Enterprise Strategy, Agriculture Financial Services Corporation

Bio

Over the past 25 years, Sara’s contributions have been focused on solving complex business problems across a variety of disciplines within the insurance and financial services field. During her career, she has progressed in leadership roles of client service, client and employee experience, and strategy. Sara is an enthusiastic sponsor for change, experienced in both designing and implementing successful strategic client experience initiatives that transform culture. Sara has helped organizations develop cross-functional Client Experience (CX) strategies to effectively embed a culture of client centricity.
Over the last 5 years, Sara’s CX focus has been on leading a digital Client Experience transformation, which began with the successful implementation of the Salesforce platform. A strategic leader, Sara spearheaded the development of a long term Digital Product Transformation Roadmap and is now introducing additional digital platforms to support clients and staff.
In her current role, Sara created the 5 year Corporate Strategic Plan and Balanced Score card, which sets a priority for the organization to enhance the digital experience for clients. As Vice President, Enterprise Strategy, Sara leads the annual Corporate Strategic planning process, (working closely with the Board and Executive team) to establish corporate priorities and strategies, and leads a number of high profile, organizational transformation efforts.

Sarah Crabbe

President, Agnostic

Bio

Known for her natural leadership style, award-winning brand building approach, and ability to develop work that works, for clients across Canada, Sarah Crabbe has over 20 years’ experience in providing senior strategic counsel to a large number of global brands. Never one to shy away from a challenge, Sarah has provided counsel for some of North America’s leading brands and has led agency teams to Strategy Agency of the Year top 3 placements in consecutive years.
Prior to leading the team at Agnostic, Sarah has held partnership roles in global and local agencies in Toronto, London, and Ireland. Sarah is passionate about delivering creativity in each engagement and believes agencies only do brave work when they have truly brave clients. An Irish native, Sarah has lived all over the world, including New York and Jamaica and currently lives in Toronto with husband Rob and their two children.

Sarah Jordan

CEO, Mastermind Toys

Bio

Sarah is CEO of Mastermind Toys, Canada’s largest specialty toy and kids book store. She leads 69 stores coast-to-coast and online with 3,000 employees including stores, head office and warehouse – bringing to life their reputation as Canada’s Authority on Play, and creating a world class employee and customer experience.
Sarah is a passionate, energetic leader with a track record of delivering results while leading transformational change at organizations. Previously she was the Senior Vice President, Customer Experience and Omni Channel Strategy at Scotiabank where she led the bank from #5 to #1 in customer experience ratings. She spent a decade with The Boston Consulting Group, where she advised Fortune 500 companies on large scale customer centric transformations and cultural change. Sarah holds both an MBA and an Engineering degree from Queen’s University. She is a lecturer at the Smith School of Business at Queen’s University in the MBA program, and a guest speaker at Sobey School of Business at Saint Mary’s University in their Innovation in Retailing & Services program. She is board member at the Canadian Toy Association, the first-ever retail member in the organization’s history.

Sephora Sciara

AVP, CAA Club Group of Companies

Bio

Coming Soon!

Serena Nguyen

Director, People Experience and Strategy, MaRS Discovery District

Bio

Serena is a passionate advocate for Diversity, Equity and Inclusion bringing thought leadership to both the venture and corporate ecosystems. Bringing over 10 years of global, cross-industry experience, she’s worked at Vale Brazil & Canada, Deloitte Management Consulting, Zafin, Microsoft for Startups and is currently at MaRS Discovery District. Serena’s entrepreneurial spirit has also inspired her own startup consultancy, and most recently, to take on the Executive Director role for the Coalition of Innovation Leaders Against Racism. Serena combines her broad experience in the venture and corporate world to provide thought-provoking insights and solutions to create transformational and lasting change.
She has guest-lectured at Rotman and Ryerson MBA classes, and currently sits on the HR Advisory Board for Rotman’s Executive Program. Her experience, insights and bold action-oriented approach opens minds and inspires opportunities to shake up the business landscape.

Shannon Gostick

Manager, Customer Experience & Engagement, Ethoca

Bio

Shannon is a Customer Experience professional with over 15 years’ experience. 13 of those years’ were spent within the financial industry. She has worn many hats including analyzing fraudulent transactions and patterns, supporting customers, training CSRs to provide world class experiences, managing a customer success team and is now the running voice of customer programming at Ethoca (a Mastercard company). The last 7.5 years of her career has been with Ethoca. During her time with Ethoca, she moved all the way up from a CSR to where she is now. This is her 6th role within the company in just 7.5 years!
In late 2019, as a direct result of the work she has been running off the side of her desk as the CS Manager, Ethoca decided to formally invest in a voice of customer program and placed her at the helm. Shannon was in charged of designing and executing their strategic plan to introduce voice of customer to their organization and to drive a cultural shift placing their customer experience at the helm of everything they do. Looking forward to present day, they now have a robust voice of customer program giving them insight into customer sentiment throughout critical points of their journey. As an organization, they now use this customer feedback to make informed business decisions including product enhancements and process changes!

Shannon Katschilo

GM/VP of Medallia Canada, Medallia

Bio

Shannon Katschilo is the General Manager/VP of Medallia Canada. In her role as country manager, she leads all growth initiatives and client success. Organizations that Medallia Canada partner with include, TD, Scotiabank, Lululemon, Four Seasons, and many others. Medallia, the leader in Experience Management cloud technology, was named a leader in the most recent Forrester Wave and ranked #15 in the most recent Forbes Cloud 100 list. Medallia’s vision is simple: to create a world where companies are loved by customers and employees alike.

Sheri Spinks

Director, Global Supply Chain, Global Sourcing & NPS, Husky Injection Molding Systems

Bio

A dynamic transformational leader in strategic procurement, supply chain management and supplier diversity with deep experience in manufacturing, marketing communications & print, and distribution. Managing hundreds of millions of global spend and sourcing, contract management, supplier relationship and performance management, and negotiations of all strategic spend categories including corporate/business services, direct, indirect, raw materials, and outsourced requirements critical to enterprise success.
A top graduate and Certified Supply Chain Management Professional (CSCMP) who was recognized as one of Canada’s Top 10 Influential Women in Diversity and recently nominated as one of Canada’s Top 100 Most Influential Women in Supply Chain. A passionate advocate for supplier diversity and the empowerment and advancement of women and historically under-represented individuals in business.
An inclusive and persuasive leader who creates value by aligning and energizing stakeholders, customers and team members to be agile, reduce risk, enhance performance and increase revenue. An influential visionary that leads transformation of strategic procurement from tactile transactional focus to a strategic valued business partner who delivers excellence in the form of: innovation, revenue generation, cost management, risk mitigation and management and a positive, impactful customer experience. A driven, results focused entrepreneurial spirit, who effectively collaborates with stakeholders and quickly identifies team members strengths to leverage subject matter experts for best results delivering innovative solutions to business challenges.
Motivated to achieve, inspire and empower others to operate at their highest levels while adhering to enterprise risk culture, and aligning with corporate objectives. She has the ability to anticipate the need for change and is an advocate, facilitator and effective manager of the process. She has continually exceeded cost savings objectives, producing a minimum of 30% cost savings in each major expenditure category in addition to the security of supply and trusted partners, continued cost-avoidance and effective supply risk management in challenging and volatile markets.
– Board Advisor – Supply Chain Canada Ontario Institute
– Executive Director, Supplier Diversity & Memberships, Global Women in Procurement Professionals ( GWPP)

Sheron Don

Sales Representative – Oakville, DRMG

Bio

Born in Sri Lanka, Sheron immigrated to Canada after having completed his BASc with a minor in Marketing at Utah State University. Upon immigrating to Canada, Sheron joined DRMG as a sales representative and marketing consultant where he has now been working for over 2 years. Passionate about providing superior customer service, Sheron believes in the importance of making every client feel that they are his priority–because to Sheron, the customer is the priority. When not at work, Sheron enjoys playing cricket. Actively engaged in philanthropy, he contributes to the Sick Kids Foundation every month and is an active member with the Helping Hands association back in Sri Lanka.

Shreya Patel

Founder / Creative Director, Window Dreams Productions

Bio

Model turned writer, filmmaker, actress, international speaker and human rights activist, Shreya Patel is altruism personified. A voice for voiceless, she has, since childhood, dedicated her life to not only a professional career in film and the arts but also in social work. She is an honoree of the Women’s Achiever Award 2020 for Youth Leadership and nominated for Forbes 30 under 30. A natural storyteller, she fuses many of her diverse interests and impactful activism work in film projects.
Her directorial debut, the documentary “Girl Up”, about domestic violence and human trafficking, has been lauded by members of sexual assault and anti-human trafficking organizations, as well as those in the law enforcement community. Shreya has since focused on holding many successful community viewing sessions of the film around Canada to spread awareness of human trafficking to young girls and women at risk.

Shuresh Shams

Manager, Talent Acquisition Canada/US, Descartes, Systems Group

Bio

Shuresh Shams is Manager of Talent Acquisition at Descartes Systems Group. Shuresh has been with Descartes for over 9 months and is focused on managing recruitment and on-boarding processes, strategies and driving change to reduce time-to-fill, building a strong applicant pool and assisting with leader training and development on recruitment, selection and induction. Prior to joining Descartes, Shuresh has worked in a variety of industries such as Software Development, Government, Consulting and Recruitment Firms.
Shuresh Continues to be inspired by the relationships she builds and lives she affects every day. Her goal is to provide Superior Service for her team clients and candidates.
Things that matter to her the most are: being a mom and mentoring & empowering new immigrants specially women to settle and find the right opportunity within their field of study.

Sloane Cox

VP, HR, Indigo Canada

Bio

Coming Soon!

Sonja Cori Missio

Co-Founder, Clavis Social Inc.

Bio

Sonja Cori Missio (she/her) is the Co-Founder of Clavis Social Inc., offering digital marketing solutions for brands and businesses. She has been an active journalist covering international stories for more than a decade. Her work has been featured in The Guardian, on the CBC, through Unusual Efforts, and once, she made her way into the Washington Post (but only as a subject).

Stacey Urassio

Customer Service Supervisor,  Miele Canada

Bio

With over 20 years of customer service experience, Stacey has spent most of her career supervising, or as she sees it “supporting her people”.
Her vast knowledge and expertise in the customer service industry has allowed her to work in different organizations which include Kimball International, Staples and currently Miele Canada.
Her passion is her people with her main focus on developing, supporting and coaching her staff to deliver an exceptional customer service experience each and every time.
Her warm demeanor and excellent sense of humor has helped to nurture a quality team environment.

Sunny Webster

Marketing & Sales Support Coordinator, DRMG

Bio

Sunny is inquisitive with a passion for learning. Originally studying Forensic Science, Sunny had a thirst for knowledge that led her to pursue studies in a different major–Business. She excels in understanding the needs of others and working efficiently and effectively to find solutions. It is this team-oriented and solution-driven spirit that drove Sunny to pursue her role as a sales support coordinator for DRMG. Working as a sales support coordinator, Sunny ensures that there is harmony in the sales workflow across all departments. When not at work, you can either find Sunny hiking or spending time with her puppy.

Tamara Stojanovic

Lead Customer Service Representative, Ontario and Western Canada, Greenfield Global

Bio

Like many young professionals venturing into the working world, I had no idea where I wanted to be or what I wanted to do. That said, I have always preferred working in customer facing roles.
My early career path had me work in several customer-centric positions. From greeting clients in person, to interfacing with customers on the phone, I was always in a role that included some form of customer service.
In 2012, I started at Greenfield Global in Office Administration and within three months, was promoted to Customer Service – Ontario and Western Canada Package Sales. In my efforts to improve on the skills I had gained in previous positions, I was searching for courses and seminars to learn new theories and concepts applicable to my customer service role. During that search, a coworker introduced me to CSPN. I quickly received my CCSS in the first graduating class. I went on to receive my CCSP designation and have since taken many other courses and attended seminars which has led to immense personal and professional growth. In February 2019, I was promoted to Lead Customer Service Representative (Ontario & Western Canada).

Tammy Klym-Wolfe

Executive Assistant / Program Coordinator, Ricoh Canada Inc.

Bio

Tammy Klym-Wolfe is the Executive Assistant (EA) for the VP of Sales and Program Coordinator for Sales at Ricoh Canada, based out of our Burnaby office in BC. Tammy attended the University of Manitoba, earning her Bachelor of Arts.
She began her career with Ricoh Canada 18 years ago, gaining unparalleled experience as her position evolved from an EA to Program Coordinator. She has established herself as a respected team member and valuable contributor to the implementation of business strategies. Tammy is widely known as the “go-to” person for support because of her contagious “can-do” attitude and dedication. She is a multi-time winner of the annual BC RVP award for her strong work ethic.
Tammy is passionate about being involved in work that improves the world in which she lives. Her leads local corporate social responsibility initiatives benefiting organization such as the United Way, Ronald McDonald House and the Langley Food Bank.
Tammy also volunteers in her personal time as the Vice President of her community’s Softball Board supporting girls in sport.
Work-life balance is a priority for Tammy as the mother of a fourteen year old daughter. With her family, she finds time for activities such as softball, movie nights, family vacations and now spending time together at their cottage.
Tammy truly embodies Ricoh’s Core Values, embraces the One Team culture, and sets an example for elevating your career.

Teresa Damingo

Senior Vice President, Operations, Trapeze Group

Bio

Coming Soon!

Tima Ogan

Inside Sales Representative , DRMG

Bio

Born and raised in Nigeria, Tima went to school in Kenya for elementary school, middle school and most of high school; he then immigrated to Canada for his last year of high school and undergrad. He completed his degree in Advertising and Marketing Communications Management at Sheridan College with High Honours. Invested in a commitment to learning, Tima then studied abroad, completing his Bachelor’s Degree in Advertising and Marketing Communications at the Technological University in Dublin. Tima found a home at DRMG where he was able to bring his vast knowledge of marketing to the direct mail marketing sector. He has been at DRMG for over 3 years and currently works in the Inside Sales department where he helps bring in revenue for the company through new client acquisition, as well as manage the company’s Barter accounts.

Vanda Hudak

Manager, Strategic Workforce Initiatives, Royal Bank of Canada

Bio

Vanda Hudak is a dedicated HR leader with diverse experience from both the corporate and private sectors. Currently Manager, Strategic Workforce Initiates at RBC, she has built a progressive career in Diversity recruitment and Learning & Development. Vanda was instrumental in building the RBC Career Launch program designed to help Canadian youth to break the no experience- no job cycle. She was also a founding member of the RBC’s Mosaic- an employee resource group with mission to foster an inclusive culture by enabling the success of visible minorities, non-visible minorities, and newcomers to Canada across RBC. Outside of work, Vanda provides career coaching to Canadian newcomers and recent graduates, most recently as a mentor of the social enterprise Destination CEO. Her positive impact and contributions were recognized on many occasions both internally and externally through various awards, including individual awards such as the RBC Performance Gold Award, Career Edge Mentor of the Year Award, and a team recognition from the Canadian HR Awards. Vanda has a lifelong passion for developing and enabling others with focus on diversity & inclusion, career coaching, and personal development.

Vicki Simons

Manager, Customer Insights & Experience, Parkland Corporation

Bio

Through 23 years of growth and opportunity, Vicki contributes the success of her career to hard work, acknowledgment and support from Parkland. Having experienced customer service and receptionist positions in the past, Vicki understands the importance of both employee and customer engagement.

Zoe Chen

Customer Success Representative, Ethoca

Bio

Coming Soon!

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