On-Site Facilitated Sessions

Knowing how to deliver great customer service is the cornerstone to helping grow your organization and sustain a competitive advantage. Our customized onsite training programs are designed to help your organization enhance team effectiveness all the way through to improving interpersonal and business etiquette skills of front line staff.

Our extensive network of seasoned trainers, which comprise of consultants, educators, authors and public speakers all have years of experience in customer service training and consulting. They have worked in a myriad of industries including hospitality, travel and tourism, financial services, retail, oil and gas and many others.

All of our training programs can be delivered as described in the course descriptions, or customized to meet your specific requirements. A select number of our onsite training courses are eligible to contribute to our Certified Client Service Specialist (CCSS©) and Certified Client Service Professional (CCSP©) Customer Service Designations.

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    Exceptional Service in Exceptional TimesManaging Difficult Conversations with REAL Empathy
    Working Remotely Wellness StrategiesVirtual Communication: Best Practices = Better ResultsAll programs

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