Management Excellence in a Post Covid Work Environment Workshop

Online / In-Person

The Management Excellence in a Post Covid Work Environment Program focuses in providing participants with mindsets and key methods to ensure engagement and productivity remains high. Given the evolving post-covid hybrid workplace, there is no one-size-fits-all solution. Even within an organization, the answer could look different across geographies, and functions, so the exercise of determining what will be needed in the future must be a team sport.

Leveraging critical principles of change management and leadership essentials the program will create an environment for direction and discussion. Primary to the discussion will be safety – organizations have always been responsible for their employees’ safety, but this responsibility will need to adapt significantly moving forward. How will companies ensure that employees remain at a safe social distance from one another? What should you do if you hear a co-worker coughing at their desk? How to motivate staff to come into office to do their jobs? These are just a few questions that managers must ask themselves, and this learning experience will help clarify the answers.

  • Prepare to balance virtual and traditional work
  • Strategies to create new norms that work for your team and the business’ needs
  • Define the key new office accommodations and scheduling
  • How to Prepare to respond to future pandemics or disasters

Module 1) Understand the Post-Covid Environment

Module 2) Plan for a Return to Work by Building Capabilities

Module 3) The New Office & Home Office Environment

Module 4) Embrace the New Normal and Plan for the Future

Module 1) The Value of a Customer

Module 2) Handling Customer Interactions

Module 3) Responsive Service Cycle Framework

Module 4) Powerful Conversations

Module 5) Difficult Customers

Module 6) Team Work

1-Day / 2-Day

Pricing & Deadline Information

CSPN Member:
$899.00
+ HST
Register by Early Bird Deadline and Save 10%
Non-Member:
$1,149.00
+ HST
Register by Early Bird Deadline and Save 5%

Early Bird Deadline

Refer to the dates on the Registration Platform

Registration Deadline

Refer to the dates on the Registration Platform

Interested in this course?