[vc_section full_width=”stretch_row” css=”.vc_custom_1557227320707{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #f4f4f4 !important;}” el_class=”cspn-banner”][vc_row full_width=”stretch_row” css=”.vc_custom_1617305845566{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background: #111111 url(https://mycspn.com/wp-content/uploads/2021/04/Citizen-Service-Summit-2.jpg?id=9066) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”bg-overlay-60pc”][vc_column css=”.vc_custom_1556533548176{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][cspn_banner spacer=”yes” heading_elem=”h1″ heading_elem_content=”2024 Citizen Service Summit” tagline_elem=”h2″ tagline_elem_content=”Virtual | September 24 – 25, 2024″ scrollto_triangle=”” cta_button=”” btn_link=”url:http%3A%2F%2Fmycspn.com%2F|title:FIND%20OUT%20MORE||” css=”.vc_custom_1718398502223{margin-bottom: 20px !important;padding-top: 30px !important;padding-bottom: 0px !important;}” el_class=”citizenservicesummit”][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”10″ css=”.vc_custom_1624052476223{margin-top: 40px !important;margin-bottom: 30px !important;}” el_class=”container”][vc_column_inner][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”30″ disable_element=”yes” css=”.vc_custom_1598371715041{margin-top: 40px !important;margin-bottom: 30px !important;}” el_class=”container”][vc_column_inner width=”1/4″ css=”.vc_custom_1558710575180{margin-bottom: 20px !important;padding-top: 30px !important;padding-bottom: 30px !important;background-color: rgba(215,87,40,0.8) !important;*background-color: rgb(215,87,40) !important;}”][cspn_content scheme_color=”#ffffff” font_size=”21px” line_height=”1.4em” text_color=”#ffffff” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1595365866049{margin-top: 0px !important;margin-bottom: 0px !important;}”]
Register for 2021 Conference
[/cspn_content][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1558710992648{margin-bottom: 20px !important;padding-top: 30px !important;padding-bottom: 30px !important;background-color: rgba(215,87,40,0.8) !important;*background-color: rgb(215,87,40) !important;}”][cspn_content scheme_color=”#ffffff” font_size=”21px” line_height=”1.4em” text_color=”#ffffff” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1558711082366{margin-top: 0px !important;margin-bottom: 0px !important;}”]
Interested in being a Speaker, Sponsor & Exhibitor?
[/cspn_content][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1558711017425{margin-bottom: 20px !important;padding-top: 30px !important;padding-bottom: 30px !important;background-color: rgba(215,87,40,0.8) !important;*background-color: rgb(215,87,40) !important;}”][cspn_content scheme_color=”#ffffff” font_size=”21px” line_height=”1.4em” text_color=”#ffffff” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1558711045003{margin-top: 0px !important;margin-bottom: 0px !important;}”]
Download
Conference Flyer
[/cspn_content][vc_column_text css=”.vc_custom_1654198947686{padding-top: 6px !important;padding-bottom: 6px !important;background-color: #d75728 !important;}” el_class=”white-text”]
FREE TICKET OFFER
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1558711010320{margin-bottom: 20px !important;padding-top: 30px !important;padding-bottom: 30px !important;background-color: rgba(215,87,40,0.8) !important;*background-color: rgb(215,87,40) !important;}”][cspn_content scheme_color=”#ffffff” font_size=”21px” line_height=”1.4em” text_color=”#ffffff” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1558711078097{margin-top: 0px !important;margin-bottom: 0px !important;}”]
Download Conference Brochure
[/cspn_content][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1654199975834{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 60px !important;padding-bottom: 0px !important;background-color: #f4f4f4 !important;}” el_class=”watermark watermark-right watermark-attach-middle”][vc_row css=”.vc_custom_1558714482856{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column][gg_buttons container_align=”center” target=”_blank” size=”condensed” target_2=”_blank” size_2=”condensed” button_title=”REGISTER TODAY!” link=”https://www.eventbrite.ca/e/cspn-citizen-service-summit-tickets-923951573027?aff=oddtdtcreator” button_title_2=”GET INVOLVED!” link_2=”mailto: [email protected]”][/vc_column][/vc_row][vc_row css=”.vc_custom_1654199910890{margin-bottom: 50px !important;}”][vc_column][gg_buttons container_align=”center” target=”_blank” size=”condensed” button_title=”JOIN OUR MAILING LIST TO RECEIVE NEW UPDATES” link=”http://eepurl.com/dCPNbz”][/vc_column][/vc_row][vc_row equal_height=”yes”][vc_column width=”1/3″][vc_single_image image=”9048″ img_size=”360×360″ alignment=”center”][/vc_column][vc_column width=”2/3″][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]
Citizen Service: A New Service Frontier
[/cspn_content][vc_column_text css=”.vc_custom_1718398398272{margin-top: 30px !important;}”]Join public sector leaders from all levels of Canadian Public Service who share a mandate of provide leading service to Canadian citizens. This innovative 2-day virtual summit will be held in September 24th & 25th, 2024 and will consist of 6 sessions designed to share future-forward trends and tactical steps organizations of all sizes can take to digitize, personalize, and automate.[/vc_column_text][vc_row_inner][vc_column_inner width=”1/5″][vc_single_image image=”9248″][/vc_column_inner][vc_column_inner width=”1/5″][vc_single_image image=”9249″][/vc_column_inner][vc_column_inner width=”1/5″][vc_single_image image=”9250″][/vc_column_inner][vc_column_inner width=”1/5″][vc_single_image image=”9251″][/vc_column_inner][vc_column_inner width=”1/5″][vc_single_image image=”9252″][/vc_column_inner][vc_column_inner][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]
Key Topics:
[/cspn_content][vc_column_text css=”.vc_custom_1718928810728{margin-top: 30px !important;}”]
- AI Innovation with Citizen Engagement: Explore how AI transforms citizen engagement by enhancing service delivery and personalizing public services.
- Building Resilient Communities: Addressing the challenges faced by municipalities and regions in Canada and discussing strategies to strengthen community resilience in the face of crises such as pandemics, natural disasters, and economic downturns.
- Data Privacy and Cybersecurity: Elevate your service standards with innovative approaches and best practices.
- Front-Line Service Innovation: Discover the latest technologies and methods that improve efficiency and citizen satisfaction in front-line services.
- Indigenous Relations: Examine best practices for engaging with Indigenous communities and supporting reconciliation efforts.
- Navigating Organizational Change: Understand how regulated organizations manage change and transformation while ensuring compliance and maintaining operational stability.
- Remote Work and Flexible Work Arrangements: Evaluate strategies for maintaining productivity and employee well-being in a hybrid work environment.
- Voice to the Citizen: Utilize CX benchmarks, KPIs, and OKRs to drive organizational success and align with customer expectations.
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1654200167174{padding-top: 50px !important;padding-bottom: 40px !important;background-color: #c1c1c1 !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column offset=”vc_col-lg-9″][cspn_content scheme_color=”#303030″ font_size=”36px” line_height=”1.2em” text_color=”#ffffff” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1718398444860{margin-bottom: 15px !important;}”]
Citizen Service 2021 | See what we did in 2021!
[/cspn_content][/vc_column][vc_column offset=”vc_col-lg-3″][gg_buttons responsive=”yes” container_align_lg=”right” size=”condensed” button_title=”VIEW” link=”https://mycspn.com/citizen-service-summit-2021″][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1721675102025{margin-bottom: 0px !important;padding-top: 60px !important;padding-bottom: 0px !important;background-color: #ffffff !important;}” el_class=”watermark watermark-right watermark-attach-top”][vc_row disable_element=”yes” css=”.vc_custom_1721675114859{padding-bottom: 30px !important;}”][vc_column][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]
Event Structure
[/cspn_content][/vc_column][/vc_row][vc_row equal_height=”yes” disable_element=”yes”][vc_column width=”1/3″][vc_single_image image=”10097″ img_size=”500×500″ alignment=”center”][/vc_column][vc_column width=”2/3″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1629213707484{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #d75728 !important;}” el_class=”white-text”]
FREE TICKET OFFER EXTENDED!
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][gg_buttons style=”tiertairy_red” size=”condensed” button_title=”REGISTER FOR THE SUMMIT” link=”https://www.eventbrite.com/e/2021-citizen-service-summit-tickets-158159311759″][/vc_column_inner][/vc_row_inner][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]
Citizen Service Summit: Days 1 & 2
[/cspn_content][vc_column_text css=”.vc_custom_1631287580151{margin-top: 30px !important;}”]Date: Wednesday, September 15, 2021 – Thursday, September 16, 2021
Time: 11:00AM – 4:00PM EST[/vc_column_text][vc_toggle title=”September 15, 2021” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]11AM – 12PM EST
Optimizing Back Office Work Flow Across the Citizen Experience
ServiceNow
1PM – 2PM EST
Inspiring Change Through Training
CSPN
3PM – 4PM EST
Measuring Community Perceptions
Leger Canada[/vc_toggle][vc_toggle title=”September 16, 2021” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]11AM – 12PM EST
Optimizing Your Service Centre
Bill Gosling Outsourcing
1PM – 2PM EST
The Science of Happiness: Serving Our Citizens
Dr. Gillian Mandich[/vc_toggle][/vc_column][vc_column][vc_separator css=”.vc_custom_1624455977131{margin-top: 15px !important;margin-bottom: 15px !important;}”][/vc_column][/vc_row][vc_row equal_height=”yes”][vc_column][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]
Speakers
[/cspn_content][/vc_column][/vc_row][vc_row equal_height=”yes” css=”.vc_custom_1721676171139{padding-top: 30px !important;}”][vc_column width=”1/3″][vc_single_image image=”26548″ img_size=”medium” alignment=”center” css=””][vc_column_text css=”.vc_custom_1722451702360{margin-top: 30px !important;}”]
Jaxson Khan
Former Senior Policy Advisor to Minister of Innovation, Science, and Industry[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”25102″ img_size=”medium” alignment=”center” css=””][vc_column_text css=”.vc_custom_1726254139583{margin-top: 30px !important;}”]
Jenelle McCulloch
Senior Consultant, XA[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”26553″ img_size=”medium” alignment=”center” css=””][vc_column_text css=”.vc_custom_1721676040431{margin-top: 30px !important;}”]
Jessica Cryer
Partner, XA[/vc_column_text][/vc_column][/vc_row][vc_row equal_height=”yes” css=”.vc_custom_1721676171139{padding-top: 30px !important;}”][vc_column width=”1/3″][vc_single_image image=”28282″ img_size=”medium” alignment=”center” css=””][vc_column_text css=”.vc_custom_1723823673537{margin-top: 30px !important;}”]
Jessica Linthorne
CEO, Nuclear Innovation Institute[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”26558″ img_size=”medium” alignment=”center” css=””][vc_column_text css=”.vc_custom_1721676055995{margin-top: 30px !important;}”]
Joani Gerber
CEO, investStratford[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”28416″ img_size=”medium” alignment=”center” css=””][vc_column_text css=”.vc_custom_1724955844538{margin-top: 30px !important;}”]
Kerry Boniface
Co-Founder, Boniface-Gray Consulting[/vc_column_text][/vc_column][/vc_row][vc_row equal_height=”yes”][vc_column width=”1/3″][vc_single_image image=”28629″ img_size=”medium” alignment=”center” css=””][vc_column_text css=”.vc_custom_1726057881313{margin-top: 30px !important;}”]
Martin Lampman
Director, Customer Support Operations
BCLC[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”28718″ img_size=”medium” alignment=”center” css=””][vc_column_text css=”.vc_custom_1726254332582{margin-top: 30px !important;}”]
Matt Cox
Director, CX and Insights
ICBC[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”26562″ img_size=”medium” alignment=”center” css=””][vc_column_text css=”.vc_custom_1721676101576{margin-top: 30px !important;}”]
Michael Etherington
Indigenous Relations Consultant[/vc_column_text][/vc_column][/vc_row][vc_row equal_height=”yes”][vc_column width=”1/3″][vc_single_image image=”23937″ img_size=”medium” alignment=”center” css=””][vc_column_text css=”.vc_custom_1726254307446{margin-top: 30px !important;}”]
Nancy Ortenburg
Head, Marketing and Customer Experience
TTC[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”26564″ img_size=”medium” alignment=”center” css=””][vc_column_text css=”.vc_custom_1721676149605{margin-top: 30px !important;}”]
Shawn Ashley
Director of Advisory, XA[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”28144″ img_size=”medium” alignment=”center” css=””][vc_column_text css=”.vc_custom_1722977559499{margin-top: 30px !important;}”]
Suzanne Holder
Manager Customer Experience and Innovation, MiWay City of Mississauga[/vc_column_text][/vc_column][/vc_row][vc_row equal_height=”yes” disable_element=”yes”][vc_column width=”1/3″][vc_single_image image=”3104″ img_size=”medium” alignment=”center”][vc_toggle title=”David Singh: Mastering Change Management Amidst the Post-Pandemic Chaos” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: David Singh, Partner, CSPN
Bio:
David Singh is an experience-driven executive who has built and lead client-facing teams in a range of Fortune 500 and mid-market companies. David has served as a corporate and organizational strategy consultant with Deloitte Inc where he helped clients navigate the financial and human capital impacts of mergers and acquisitions. David has held progressively senior roles within high-growth technology, energy, and consumer finance companies where he has built and led sales, marketing, operations, finance, and customer care teams. David is passionate about helping leaders and organizations simplify their strategy to ensure alignment between internal and external stakeholders and ultimately drive traction towards happy clients and team-members.
David holds degrees from Huron University College at Western University and the Sauder School of Business at the University of British Columbia and is co-author of Hitting Stryde: An Early Career Gen-Y Career Survival Guide.[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_single_image image=”10519″ img_size=”medium” alignment=”center”][vc_toggle title=”Kenny Johnston: Optimizing Your Service Centre” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: Kenny Johnston, President, Bill Gosling Outsourcing
Bio:
Kenny is President of Bill Gosling Outsourcing and brings 28 years of industry expertise in customer care, collections and outsourcing strategy. As President and company integrator, he oversees the company’s global operations while leading the company through strategic growth with our Client partners and Goslings. Kenny is passionate about helping brands optimize and enhance their customer experience through effective outsourced solutions with measurable results.
Kenny is a seasoned marathoner/ triathlete and enjoys biking, swimming, and running longer distances than most people do.[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_single_image image=”10138″ img_size=”medium” alignment=”center”][vc_toggle title=”Jonathan Alboum: Optimizing Back Office Work Flow Across the Citizen Experience” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: Jonathan Alboum, Principal Digital Strategist, Federal Government, ServiceNow
Bio:
Jonathan is a trusted technology thought leader, advisor to executives, and a mentor to many.
He is currently the Principal Digital Strategist for the Federal Government at ServiceNow. In this role, he works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior, Jonathan was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare, and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments.[/vc_toggle][/vc_column][/vc_row][vc_row equal_height=”yes” disable_element=”yes”][vc_column width=”1/2″][vc_single_image image=”11115″ img_size=”medium” alignment=”center”][vc_toggle title=”Kevin Brooks: Optimizing Back Office Work Flow Across the Citizen Experience” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: Kevin Brooks, Principal Digital Strategist
Bio:
Kevin is a seasoned professional with more than 28 years as a military and federal leader of organizations and teams who builds large-scale transformation initiatives. He has a proven track record of leveraging his skills to implement people and process solutions that increase satisfaction and drive growth. During his career he has served increasing levels of responsibility while leading and developing high performing teams of cross functional experts in challenge environments. He was the functional implementation lead of an Air Force-wide updated of the MyPers (HR) system, moving the platform to the Oracle Service Cloud and posturing it for future expansion as a modern HR system. While serving as Career Field Manager for USAF Force Support personnel, he championed the development of a more analytics savvy workforce across all levels of operations to better leverage emerging gains in predictive analytics and data focused decision making. In his role at ServiceNow, Kevin focuses on partnering with DoD and IC senior leaders to sharpen digital transformation vision and strategy and to help turn strategies into action.[/vc_toggle][/vc_column][vc_column width=”1/2″][vc_single_image image=”11116″ img_size=”medium” alignment=”center”][vc_toggle title=”Chris Dilley: Optimizing Back Office Work Flow Across the Citizen Experience” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: Chris Dilley, State & Local CTO/Chief Architect, ServiceNow
Bio:
Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services, and customer satisfaction. He has direct experience with strategic leadership and accountability for re-engineering and modernizing of processes supporting enterprise and customer and citizen service management, IT and business operation automation, sales and marketing automation, product development and management, business intelligence, and analytics. His strengths include successful strategic development and leadership abilities, project and program management, a strong ability to build and improve customer experiences and a proven record of identifying innovative solutions that enable evolution and organizational change serving employees and the customers they serve.[/vc_toggle][/vc_column][/vc_row][vc_row equal_height=”yes” disable_element=”yes”][vc_column width=”1/3″][vc_single_image image=”10452″ img_size=”medium” alignment=”center”][vc_toggle title=”Andrew Enns: Measuring Community Perceptions” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: Andrew Enns, Executive Vice-President, Leger Winnipeg
Bio:
Andrew has over 20 years’ experience in the Canadian market research industry providing strategic advice for a wide range of public and private sector clients. Most of Andrew’s time in the research industry was with NRG Research Group where he was a partner and President.
Currently he manages the Winnipeg office for Leger as well as participates in the company’s national public affairs practice. Prior to his time in the research industry, Andrew spent almost a decade working in the governments of Canada, Ontario and Manitoba. He had the good fortune to support several Cabinet Ministers and Premiers during this time, providing advice on an array of different public affairs topics.[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_single_image image=”4998″ img_size=”medium” alignment=”center”][vc_toggle title=”Dr. Gillian Mandich: How to Build More Positive & Resilient Teams” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: Dr. Gillian Mandich, Keynote Speaker & Happiness Expert
Bio:
Dr. Mandich has a PhD from Western University in Health Science, specializing in Health Promotion and her primary areas of research are happiness and health. Her work combines the latest research and practical wisdom with an engaging style to help people live happier, healthier lives.
Dr. Mandich is passionate about research. She is the founder of The International Happiness Institute of Health Science Research and is a part of the Meant2Prevent research team at SickKids. She appears regularly in the media on shows such as The Social, Marilyn Denis, Breakfast Television, The Morning Show, and CBC; is a graduate Student Innovation Scholar Program at the Richard Ivey School of Business Pierre L. Morrissette Institute for Entrepreneurship and World Discoveries; the co-lead investigator of The Canadian Happiness At Work Study; and has given two TEDx talks: “The Surprising Truth About Happiness” at TEDx Yorkville, and “The Two Things You Need To Know To Be Happier Today” at TEDx Windsor.[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_single_image image=”3105″ img_size=”medium” alignment=”center”][vc_toggle title=”Corey Atkinson: Inspiring Change Through Training” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: Corey Atkinson, VP, Strategic Learning & Development
Bio:
As VP of Strategic Learning & Development and as a dynamic Professional Speaker, Corey has a wealth of experience in leadership, management, client service and business development, and focuses on supporting others to realize their objectives ahead of projected target dates. He has a sharp eye for what is required for organizations and individuals to develop their performance edge in business today.
As a professional speaker, who has spoken to audiences across North America, Corey is a leading authority on customer experience and engagement, leadership, culture and global business trends. Able to engage any audience any time of the day, Corey will deliver the energy and insights your audience or organization is looking for. His primary focus is to leave attendees excited, inspired and energized to take action and see tangible results.
As a master facilitator he has trained and coached over 10,000 professionals from all industries and has worked with over 1000 organizations. A seasoned facilitator, learning consultant, and certified trainer of Personality Dimensions, Corey is an avid developer of accelerated learning methodologies and experiences, programs and systems – all designed to turbo-charge learning for rapid development.
Passionate about helping others build skills and strategies, he has delivered many presentations and customized learning solutions for different organizations – for-profit, non-for-profit, private and public. Through his natural ability to connect, Corey proposes countless ways to acquire and use skills to evolve, grow and excel. The unifying theme of his work is this: The more we understand the principles of human nature, “what makes people tick,” the more effectively we can bring out the best in others, whether they are co-workers, employees, or customers.[/vc_toggle][/vc_column][/vc_row][vc_row disable_element=”yes” css=”.vc_custom_1627591971252{margin-bottom: 30px !important;}”][vc_column width=”1/3″][vc_single_image image=”10097″ img_size=”500×500″ alignment=”center”][/vc_column][vc_column width=”2/3″][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]
Citizen Service Summit: Days 1 & 2
[/cspn_content][vc_column_text css=”.vc_custom_1624456783728{margin-top: 30px !important;}”]Date: Wednesday, September 15, 2021 – Thursday, September 16, 2021
Time: 11:00AM – 4:00PM EST
More speakers will be announced in the coming weeks. [/vc_column_text][vc_toggle title=”Dr. Gillian Mandich How to Build More Positive & Resilient Teams” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: Dr. Gillian Mandich, Keynote Speaker & Happiness Expert
Bio:
Dr. Mandich has a PhD from Western University in Health Science, specializing in Health Promotion and her primary areas of research are happiness and health. Her work combines the latest research and practical wisdom with an engaging style to help people live happier, healthier lives.
Dr. Mandich is passionate about research. She is the founder of The International Happiness Institute of Health Science Research and is a part of the Meant2Prevent research team at SickKids. She appears regularly in the media on shows such as The Social, Marilyn Denis, Breakfast Television, The Morning Show, and CBC; is a graduate Student Innovation Scholar Program at the Richard Ivey School of Business Pierre L. Morrissette Institute for Entrepreneurship and World Discoveries; the co-lead investigator of The Canadian Happiness At Work Study; and has given two TEDx talks: “The Surprising Truth About Happiness” at TEDx Yorkville, and “The Two Things You Need To Know To Be Happier Today” at TEDx Windsor.[/vc_toggle][vc_toggle title=”Corey Atkinson Leverage Learning to Spark” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: Corey Atkinson, VP, Strategic Learning & Development
Bio:
As VP of Strategic Learning & Development and as a dynamic Professional Speaker, Corey has a wealth of experience in leadership, management, client service and business development, and focuses on supporting others to realize their objectives ahead of projected target dates. He has a sharp eye for what is required for organizations and individuals to develop their performance edge in business today.
As a professional speaker, who has spoken to audiences across North America, Corey is a leading authority on customer experience and engagement, leadership, culture and global business trends. Able to engage any audience any time of the day, Corey will deliver the energy and insights your audience or organization is looking for. His primary focus is to leave attendees excited, inspired and energized to take action and see tangible results.
As a master facilitator he has trained and coached over 10,000 professionals from all industries and has worked with over 1000 organizations. A seasoned facilitator, learning consultant, and certified trainer of Personality Dimensions, Corey is an avid developer of accelerated learning methodologies and experiences, programs and systems – all designed to turbo-charge learning for rapid development.
Passionate about helping others build skills and strategies, he has delivered many presentations and customized learning solutions for different organizations – for-profit, non-for-profit, private and public. Through his natural ability to connect, Corey proposes countless ways to acquire and use skills to evolve, grow and excel. The unifying theme of his work is this: The more we understand the principles of human nature, “what makes people tick,” the more effectively we can bring out the best in others, whether they are co-workers, employees, or customers.[/vc_toggle][vc_toggle title=”David Singh Mastering Change Management Amidst the Post-Pandemic Chaos” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: David Singh, Partner, CSPN
Bio:
David Singh is an experience-driven executive who has built and lead client-facing teams in a range of Fortune 500 and mid-market companies. David has served as a corporate and organizational strategy consultant with Deloitte Inc where he helped clients navigate the financial and human capital impacts of mergers and acquisitions. David has held progressively senior roles within high-growth technology, energy, and consumer finance companies where he has built and led sales, marketing, operations, finance, and customer care teams. David is passionate about helping leaders and organizations simplify their strategy to ensure alignment between internal and external stakeholders and ultimately drive traction towards happy clients and team-members.
David holds degrees from Huron University College at Western University and the Sauder School of Business at the University of British Columbia and is co-author of Hitting Stryde: An Early Career Gen-Y Career Survival Guide.[/vc_toggle][vc_toggle title=”Nitin Badjatia Using Knowledge Management to Increase Employee Retention” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: Nitin Badjatia, Head, Product Strategy – Customer Service Management, ServiceNow
Bio:
Nitin Badjatia serves as the Head of Product Strategy for ServiceNow’s Customer Service Management product line. He’s a two-decade veteran of enterprise customer service applications, having been at Siebel Systems, RightNow Technologies, and Oracle in various sales and strategy roles. Nitin also led business strategy at knowledge management pioneer Knova Software. In 2012, Nitin was awarded the Consortium for Service Innovation’s Innovator award for his extensive contributions to the industry at large.[/vc_toggle][gg_buttons style=”tiertairy_red” size=”condensed” button_title=”REGISTER FOR THE 2-DAY SUMMIT” css=”.vc_custom_1626274175714{margin-top: 30px !important;}” link=”https://www.eventbrite.com/e/2021-citizen-service-summit-tickets-158159311759″][vc_column_text css=”.vc_custom_1626274237963{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #d75728 !important;}” el_class=”white-text”]
FREE TICKET – VALID UNTIL END OF DAY AUGUST 15
[/vc_column_text][/vc_column][/vc_row][vc_row equal_height=”yes” disable_element=”yes”][vc_column][vc_separator css=”.vc_custom_1628880973763{margin-top: 15px !important;margin-bottom: 30px !important;}”][/vc_column][vc_column width=”1/3″][vc_single_image image=”9027″ img_size=”360×460″ alignment=”center”][/vc_column][vc_column width=”2/3″][vc_row_inner][vc_column_inner width=”1/3″][vc_column_text css=”.vc_custom_1628026187652{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #d75728 !important;}” el_class=”white-text”]
SESSION ENDED
[/vc_column_text][/vc_column_inner][vc_column_inner width=”2/3″][gg_buttons style=”tiertairy_red” size=”condensed” button_title=”WATCH RECORDING” link=”https://youtu.be/Vld3b5zHDn4″][/vc_column_inner][/vc_row_inner][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]
Pre-Event Webinar: The Future of Citizen Service
[/cspn_content][vc_column_text css=”.vc_custom_1624903714959{margin-top: 30px !important;}”]Date: Thursday, July 15, 2021
Time: 1:00PM – 1:45PM EST
Please join CSPN Partner, David Singh, and Principal Digital Strategist, Federal Government at ServiceNow, Jonathan Alboum, to share insights of a recent study on citizen service expectations across Canada. This 45-minute webinar on July 15th at 1:00PM EST will cover key insights about what citizens expect, how public sector organizations can adapt, and what are some of the trends that will impact service beyond the pandemic.
This webinar is an early kick-off to our Citizen Service Summit that will take place virtually on September 15th and 16th, 2021.[/vc_column_text][vc_toggle title=”Jonathan Alboum, Principal Digital Strategist, Federal Government, ServiceNow” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: Jonathan Alboum, Principal Digital Strategist, Federal Government, ServiceNow
Bio:
Jonathan is a trusted technology thought leader, advisor to executives, and a mentor to many.
He is currently the Principal Digital Strategist for the Federal Government at ServiceNow. In this role, he works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior, Jonathan was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare, and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments.[/vc_toggle][vc_toggle title=”David Singh, Partner, CSPN” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]
Speaker: David Singh, Partner, CSPN
Bio:
David Singh is an experience-driven executive who has built and lead client-facing teams in a range of Fortune 500 and mid-market companies. David has served as a corporate and organizational strategy consultant with Deloitte Inc where he helped clients navigate the financial and human capital impacts of mergers and acquisitions. David has held progressively senior roles within high-growth technology, energy, and consumer finance companies where he has built and led sales, marketing, operations, finance, and customer care teams. David is passionate about helping leaders and organizations simplify their strategy to ensure alignment between internal and external stakeholders and ultimately drive traction towards happy clients and team-members.
David holds degrees from Huron University College at Western University and the Sauder School of Business at the University of British Columbia and is co-author of Hitting Stryde: An Early Career Gen-Y Career Survival Guide.[/vc_toggle][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column width=”1/3″][vc_single_image image=”9255″ img_size=”500×500″ alignment=”center”][/vc_column][vc_column width=”2/3″][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]
Summit: Day 1
[/cspn_content][vc_column_text css=”.vc_custom_1618340648674{margin-top: 30px !important;}”]Wednesday, September 15, 2021, 11:00AM – 4:00PM EST[/vc_column_text][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column width=”1/3″][vc_single_image image=”9256″ img_size=”500×500″ alignment=”center”][/vc_column][vc_column width=”2/3″][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]
Summit: Day 2
[/cspn_content][vc_column_text css=”.vc_custom_1618341064250{margin-top: 30px !important;}”]Thursday, September 16, 2021, 11:00AM – 4:00PM EST[/vc_column_text][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column width=”1/3″][vc_single_image image=”9256″ img_size=”500×500″ alignment=”center”][/vc_column][vc_column width=”2/3″][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]
Summit: Day 2
[/cspn_content][vc_column_text css=”.vc_custom_1618341064250{margin-top: 30px !important;}”]Thursday, September 16, 2021, 11:00AM – 4:00PM EST[/vc_column_text][vc_toggle title=”11AM – 12PM EST: The Future of Citizen Service” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Speaker: TBC[/vc_toggle][vc_toggle title=”1PM – 2PM EST: Measuring Community Impact” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Speaker: TBC[/vc_toggle][vc_toggle title=”3PM – 4PM EST: The Power of Knowledge: Leveraging Knowledge Management to Improve Citizen Service” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Speaker: Lynda King, Director of Knowledge Management, ServiceNow
[/vc_toggle][vc_toggle title=”11AM – 12PM EST: Optimizing Your Service Centre” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Speaker: TBC[/vc_toggle][vc_toggle title=”1PM – 2PM EST: Balance: Using Wellness and Resilience to Recharge your Team” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Speaker: Dr. Gillian Mandich, Happiness Researcher & Keynote Speaker
[/vc_toggle][vc_toggle title=”3PM – 4PM EST: Inspiring Change Through Training” style=”square” custom_font_container=”tag:h2|font_size:18px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Speaker: Corey Atkinson, VP of Learning & Development, CSPN
[/vc_toggle][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1654198836240{margin-bottom: 0px !important;padding-top: 60px !important;padding-bottom: 30px !important;background-color: #d75728 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column width=”1/4″][vc_single_image image=”9247″ img_size=”500×500″ alignment=”center”][/vc_column][vc_column width=”3/4″][vc_column_text el_class=”white-text”]
Ticket | Passes | Free Tickets (EXTENDED) |
Individual | x1 | FREE |
Team | 5 of MORE | FREE |
[/vc_column_text][vc_column_text el_class=”white-text”]Register your complimentary tickets before the deadline: EXTENDED
Final Registration Deadline: September 14, 2021[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1618337598379{margin-bottom: 0px !important;padding-top: 60px !important;padding-bottom: 30px !important;background: #d75728 url(https://mycspn.com/wp-content/uploads/2021/03/Red-Banner.jpg?id=9031) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column width=”1/4″][vc_single_image image=”9049″ img_size=”560×430″ alignment=”center”][/vc_column][vc_column width=”3/4″][cspn_content scheme_color=”#ffffff” font_size=”36px” line_height=”1.2em” text_color=”#ffffff” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]
Agenda
[/cspn_content][vc_toggle title=”Tuesday September X, 2021:” style=”simple” color=”white” custom_font_container=”tag:h2|font_size:18px|text_align:left|color:%23ffffff” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_class=”white-text”]11:00AM EST – The future of Citizen Service Kick-off Keynote: TBD
Speaker: [TBD – Needs name with Cache]
Description: TBD
Sponsor Opportunities: TBD
1:00PM EST – TBD:
Speaker: TBD
Description: TBD
Sponsor Opportunities: TBD
3:00PM EST – The Power of Knowledge: Leveraging Knowledge Management to Improve Citizen Service
Speaker: Linda King (Director of Knowledge Management, ServiceNow)
Description: Knowledge Management is often the unsung and unsexy hero of citizen service transformation. Join Linda Kinda, Director of Knowledge Management at ServiceNow, where she will explain how Knowledge Management (“KX”) will serve as a foundation for future change using best practices from the Knowledge Centered service (“KCS”).
Sponsor Opportunities: ServiceNow[/vc_toggle][vc_toggle title=”Wednesday, September X, 2021:” style=”simple” color=”white” custom_font_container=”tag:h2|font_size:18px|text_align:left|color:%23ffffff” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_class=”white-text”]11:00AM EST TBD
Speaker: [TBD – Needs name with Cache]
Description:
Sponsor Opportunities:
12:00PM EST Balance: Using Wellness and Resilience to Recharge your Team
Speaker: [TBD – Dr. Gillian??]
Description:
Sponsor Opportunities:
2:00PM EST Inspiring Change Through Training
Speaker: Corey Atkinson (VP
Description:
Sponsor Opportunities:[/vc_toggle][vc_toggle title=”Wednesday June 16th, 2021 – PRE-SUMMER TREND-SPOTTER Webinar” style=”simple” color=”white” custom_font_container=”tag:h2|font_size:18px|text_align:left|color:%23ffffff” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_class=”white-text”]1:00PM EST Re-imagining Citizen Service
Speaker: [TBD – Needs name with Cache]
Description: Ahead of our 2-day Citizen Service Summit in September 2021, join CSPN for a free webinar with [NAME, ROLE] from [ORG] who will
Sponsor Opportunities:[/vc_toggle][vc_column_text el_class=”white-text”]
Ticket | Passes | Free Tickets (Before August 15) | Regular Rate (After August 15) |
Individual | x1 | FREE | $25 |
Team | x10 | FREE | $100 (for groups of 5 or more) |
[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1718398625492{margin-top: 0px !important;padding-top: 30px !important;padding-bottom: 45px !important;background-color: #eeeeee !important;}”][vc_row][vc_column][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”” remove_shortcode_autop=”yes” custom_bullets=””]
Why Attend?
[/cspn_content][/vc_column][/vc_row][vc_row gap=”30″ equal_height=”yes”][vc_column css=”.vc_custom_1559122150374{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;}” offset=”vc_col-md-4 vc_col-xs-12″][cspn_content scheme_color=”#d75728″ font_size=”18px” line_height=”1.2em” text_color=”#d75728″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1718398776294{margin-bottom: 10px !important;}”]Forge Valuable Connections:[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”16px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]Network with influential public sector professionals and thought leaders.[/cspn_content][/vc_column][vc_column css=”.vc_custom_1559122161645{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;}” offset=”vc_col-md-4 vc_col-xs-12″][cspn_content scheme_color=”#d75728″ font_size=”18px” line_height=”1.2em” text_color=”#d75728″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1718398812847{margin-bottom: 10px !important;}”]Gain Valuable Insights: [/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”16px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]Learn from experts about the latest trends and strategies in public service.[/cspn_content][/vc_column][vc_column css=”.vc_custom_1559122173240{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;}” offset=”vc_col-md-4 vc_col-xs-12″][cspn_content scheme_color=”#d75728″ font_size=”18px” line_height=”1.2em” text_color=”#d75728″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1718398839137{margin-bottom: 10px !important;}”]Enhance Your Skills: [/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”16px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]Participate in interactive sessions designed to provide practical knowledge and tools.[/cspn_content][/vc_column][/vc_row][vc_row][vc_column][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”” remove_shortcode_autop=”yes” custom_bullets=””]
2024 Citizen Service Attendee Outreach
[/cspn_content][/vc_column][/vc_row][vc_row equal_height=”yes” css=”.vc_custom_1628879911541{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column width=”1/3″][vc_column_text css=”.vc_custom_1618342869058{margin-top: 30px !important;}”]CSPN is undertaking a highly curated outreach approach to invite senior leaders from the following organizations:
- Federal Agencies
- Provincial Agencies
- Top 100 Municipal CAOs
- Crown Corporations
[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”9257″ img_size=”550×400″ alignment=”center”][/vc_column][vc_column width=”1/6″][vc_single_image image=”9251″ img_size=”110×110″ alignment=”center” css=”.vc_custom_1628879924069{margin-top: 35px !important;}”][vc_single_image image=”9252″ img_size=”110×110″ alignment=”center”][/vc_column][/vc_row][vc_row css=”.vc_custom_1559057087421{margin-top: 15px !important;}”][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1628879968035{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #303338 !important;}” el_class=”white-text”]
Financial & Insurance
[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1628880004869{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #303338 !important;}” el_class=”white-text”]
Utilities
[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1628880013572{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #303338 !important;}” el_class=”white-text”]
Construction
[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1628880043212{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #303338 !important;}” el_class=”white-text”]
Postal Services
[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1559057087421{margin-top: 15px !important;}”][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1628880138912{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #303338 !important;}” el_class=”white-text”]
Educational Services
[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1628880148629{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #303338 !important;}” el_class=”white-text”]
Transportation
[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1628880202837{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #303338 !important;}” el_class=”white-text”]
Crown Corporation Agencies
[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1628880166767{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #303338 !important;}” el_class=”white-text”]
Contact & Shared Service Centres
[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1559057087421{margin-top: 15px !important;}”][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1628880157289{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #303338 !important;}” el_class=”white-text”]
Healthcare
[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1628880227831{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #303338 !important;}” el_class=”white-text”]
Telecommunications
[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1628880281500{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #303338 !important;}” el_class=”white-text”]
Social Services
[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1628880310127{padding-top: 6px !important;padding-right: 15px !important;padding-bottom: 6px !important;padding-left: 15px !important;background-color: #303338 !important;}” el_class=”white-text”]
Food & Retail Services
[/vc_column_text][/vc_column][/vc_row][vc_row gap=”30″ equal_height=”yes” disable_element=”yes”][vc_column css=”.vc_custom_1559122150374{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;}” offset=”vc_col-md-4 vc_col-xs-12″][cspn_content scheme_color=”#d75728″ font_size=”18px” line_height=”1.2em” text_color=”#d75728″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1618342914502{margin-bottom: 10px !important;}”]Special Offer: [/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”16px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]CSPN will provide complementary passes to senior leaders who invite 10 members of their team.[/cspn_content][/vc_column][vc_column css=”.vc_custom_1559122161645{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;}” offset=”vc_col-md-4 vc_col-xs-12″][cspn_content scheme_color=”#d75728″ font_size=”18px” line_height=”1.2em” text_color=”#d75728″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1618342948473{margin-bottom: 10px !important;}”]Buddy Offer: [/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”16px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]CSPN will offer promotional pricing for pairs of attendees to join.[/cspn_content][/vc_column][vc_column css=”.vc_custom_1559122173240{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;}” offset=”vc_col-md-4 vc_col-xs-12″][cspn_content scheme_color=”#d75728″ font_size=”18px” line_height=”1.2em” text_color=”#d75728″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1618342998508{margin-bottom: 10px !important;}”]Sponsor Offer: [/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”16px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]CSPN will[/cspn_content][/vc_column][/vc_row][/vc_section][vc_section disable_element=”yes” css=”.vc_custom_1617133813127{margin-top: 0px !important;padding-top: 30px !important;padding-bottom: 45px !important;}”][vc_row css=”.vc_custom_1558714482856{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”” remove_shortcode_autop=”yes” custom_bullets=””]
Past Testimonials
[/cspn_content][/vc_column][/vc_row][vc_row css=”.vc_custom_1559056833653{margin-top: 30px !important;}”][vc_column width=”1/2″ offset=”vc_col-md-3″][vc_video link=”https://youtu.be/8OIeftXl3SY”][/vc_column][vc_column width=”1/2″ offset=”vc_col-md-3″][vc_video link=”https://youtu.be/uQXnzv0sMuA”][/vc_column][vc_column width=”1/2″ offset=”vc_col-md-3″][vc_video link=”https://youtu.be/OkWPkaDFT08″][/vc_column][vc_column width=”1/2″ offset=”vc_col-md-3″][vc_video link=”https://youtu.be/07UUwEd1H54″][/vc_column][/vc_row][vc_row equal_height=”yes” css=”.vc_custom_1599772167212{margin-top: 30px !important;}”][vc_column width=”1/2″ offset=”vc_col-md-3″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]
Dr. Jaime Leal
CSPN
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”5551″ img_size=”110×110″ alignment=”center”][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/2″ offset=”vc_col-md-3″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]
Douglas Fry
McDonald’s Restaurants of Canada
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”5550″ img_size=”110×110″ alignment=”center”][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/2″ offset=”vc_col-md-3″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]
Sal Caggiula
adidas Canada
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”5548″ img_size=”110×110″ alignment=”center”][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/2″ offset=”vc_col-md-3″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]
Don Romano
Hyundai Auto Canada Corp.
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”5549″ img_size=”110×110″ alignment=”center”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1559057087421{margin-top: 15px !important;}”][vc_column][gg_buttons container_align=”center” target=”_blank” style=”tiertairy_red” size=”condensed” target_2=”_blank” style_2=”tiertairy_red” size_2=”condensed” button_title=”SEE WHAT HAPPENED IN 2019″ button_title_2=”SEE WHAT WE DID IN THE PAST” link=”https://mycspn.com/conference-2019/” link_2=”https://mycspn.com/conference/past-conferences/”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1654198815449{margin-top: 0px !important;padding-top: 30px !important;padding-bottom: 45px !important;}”][vc_row css=”.vc_custom_1558714482856{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”” remove_shortcode_autop=”yes” custom_bullets=””]
Our Sponsors
[/cspn_content][/vc_column][/vc_row][vc_row css=”.vc_custom_1559058832301{margin-top: 30px !important;}”][vc_column width=”1/5″ offset=”vc_col-xs-4″][/vc_column][vc_column width=”1/5″ offset=”vc_col-xs-4″][vc_single_image image=”4972″ img_size=”175×100″ alignment=”center”][/vc_column][vc_column width=”1/5″ offset=”vc_col-xs-4″][vc_single_image image=”887″ img_size=”175×100″ alignment=”center”][/vc_column][vc_column width=”1/5″ offset=”vc_col-xs-4″][vc_single_image image=”10456″ img_size=”175×100″ alignment=”center”][/vc_column][vc_column width=”1/5″][/vc_column][/vc_row][vc_row disable_element=”yes” css=”.vc_custom_1618343486916{margin-top: 30px !important;}”][vc_column width=”1/6″ offset=”vc_col-xs-4″][/vc_column][vc_column width=”1/6″ offset=”vc_col-xs-4″][vc_single_image image=”9064″ img_size=”175×100″ alignment=”center”][/vc_column][vc_column width=”1/6″ offset=”vc_col-xs-4″][vc_single_image image=”9061″ img_size=”175×100″ alignment=”center”][/vc_column][vc_column width=”1/6″ offset=”vc_col-xs-4″][vc_single_image image=”9065″ img_size=”175×100″ alignment=”center”][/vc_column][vc_column width=”1/6″ offset=”vc_col-xs-4″][vc_single_image image=”9062″ img_size=”175×100″ alignment=”center”][/vc_column][vc_column width=”1/6″ offset=”vc_col-xs-4″][vc_single_image image=”9063″ img_size=”175×100″ alignment=”center”][/vc_column][/vc_row][vc_row][vc_column][gg_buttons container_align=”center” style=”tiertairy_red” size=”condensed” button_title=”CONTACT US FOR MORE INFO ON SPONSORSHIP” link=”mailto:[email protected]”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1595365976968{margin-top: 0px !important;border-top-width: 1px !important;padding-top: 30px !important;padding-bottom: 45px !important;border-top-color: #cccccc !important;border-top-style: solid !important;}”][vc_row css=”.vc_custom_1558714482856{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column][cspn_content scheme_color=”#d75728″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”” remove_shortcode_autop=”yes” custom_bullets=””]
Countdown to 2021
[/cspn_content][/vc_column][/vc_row][vc_row css=”.vc_custom_1559059369867{margin-top: 30px !important;}”][vc_column width=”1/6″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][/vc_column][vc_column width=”1/4″ offset=”vc_col-lg-2 vc_col-xs-3″][vc_single_image image=”900″ img_size=”175×175″ alignment=”center”][/vc_column][vc_column width=”1/4″ offset=”vc_col-lg-2 vc_col-xs-3″][vc_single_image image=”901″ img_size=”175×175″ alignment=”center”][/vc_column][vc_column width=”1/4″ offset=”vc_col-lg-2 vc_col-xs-3″][vc_single_image image=”902″ img_size=”175×175″ alignment=”center”][/vc_column][vc_column width=”1/4″ offset=”vc_col-lg-2 vc_col-xs-3″][vc_single_image image=”903″ img_size=”175×175″ alignment=”center”][/vc_column][vc_column width=”1/6″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” content_placement=”middle” disable_element=”yes” css=”.vc_custom_1654199549700{padding-top: 50px !important;padding-bottom: 40px !important;background-color: #d75728 !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column offset=”vc_col-lg-9″][cspn_content scheme_color=”#ffffff” font_size=”36px” line_height=”1.2em” text_color=”#ffffff” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1559123833282{margin-bottom: 15px !important;}”]
Ready to sign up? Reserve your spot!
[/cspn_content][/vc_column][vc_column offset=”vc_col-lg-3″][gg_buttons responsive=”yes” container_align_lg=”right” style=”tiertairy_white” size=”condensed” button_title=”REGISTER”][/vc_column][/vc_row][/vc_section]