Citizen Service Summit - CSPN - Customer Service Professionals Network

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Citizen Service: A New Service Frontier

Join public sector leaders from all levels of Canadian Public Service who share a mandate of provide leading service to Canadian citizens. This innovative 2-day virtual summit will be held in September 24th & 25th, 2024 and will consist of 6 sessions designed to share future-forward trends and tactical steps organizations of all sizes can take to digitize, personalize, and automate.

Key Topics:

AI Innovation with Citizen Engagement: Explore how AI transforms citizen engagement by enhancing service delivery and personalizing public services.
Building Resilient Communities: Addressing the challenges faced by municipalities and regions in Canada and discussing strategies to strengthen community resilience in the face of crises such as pandemics, natural disasters, and economic downturns.
Data Privacy and Cybersecurity: Elevate your service standards with innovative approaches and best practices.
Front-Line Service Innovation: Discover the latest technologies and methods that improve efficiency and citizen satisfaction in front-line services.
Indigenous Relations: Examine best practices for engaging with Indigenous communities and supporting reconciliation efforts.
Navigating Organizational Change: Understand how regulated organizations manage change and transformation while ensuring compliance and maintaining operational stability.
Remote Work and Flexible Work Arrangements: Evaluate strategies for maintaining productivity and employee well-being in a hybrid work environment.
Voice to the Citizen: Utilize CX benchmarks, KPIs, and OKRs to drive organizational success and align with customer expectations.