Employee Experience Engagement Strategies & Tips
Empower and educate the front lines
Create team-building exercises that inspire and promote communication
Make a commitment to employees consistently. (A small hello goes a long way. Employee and Customer Service consistency builds brand loyalty/company loyalty)
Leverage the employee voice for improvement
Increase retention and remove obstacles for recruitment
Identify the common misconceptions and strategize and a way to address them productively
Develop a plan (i.e. Employee Recognition Program)
Leverage feedback and reporting to empower and motivate your staff
Create a genuine and authentic workplace
Address those common motivation misconceptions and replace them with practices that will improve the quality of motivation within your organization
Customer Experience Engagement Strategies & Tips
Develop your brand promise and guest commitments
Measure success and ways to improve
Find opportunities to reward your customers
Leading and laggings indicators are both crucial to track your success
Listening to other company journeys and understanding how they succeeded and achieved their goals
Learn the Critical #s of the Customer Experience
Determine your Customer Organization Persona (Spiderman, Iron Man, Captain Marvel or Hulk)
Communicate and embody your vision, mission, and values
Build meaningful and thoughtful connections with your team and customers
Find balance within ourselves in order to offer a much better customer service – happiness & wellness
CX & EX Technology Strategies & Tips
Keep up with the times and make an investment – voice messaging, texts, AI, digital platforms, automation
Combine the best of human and machine intelligence when serving customers
Implement an effective strategy to meet customer expectations in an omnichannel world
Measure the value of digital CX and what metrics matter most
Embed workflows that naturally enable customer loyalty
Provide customers with self-service tools for greater collaboration
Automate customer portal order retrieval with Robotic Process Automation
Leverage a mobile app for on-the-go order placement, processing & management or create apps to help your customer anywhere, anytime
Elevate order processing speed, accuracy & analytics
People, Policy, Process and Technology improvements are all crucial to the success of your Customer Experience Strategy
