Welcome to CSPN's 5th Annual Women In Leadership Summit

November 15-26, 2021 | Virtual Event

5th Annual
Women In Leadership Summit

We are excited to host our 5th Annual Virtual Women in Leadership Summit from November 15th – 26th on our Digital Learning Platform.

Over 50 organizations and 500+ attendees will be engaged from the comfort of their own home in skill-building and networking workshops, keynote sessions, a live Awards Ceremony, and numerous roundtable discussions all focused on women in leadership.

This event aims to bring together business professionals from various industries to learn how we can continue to adapt and grow during and post-pandemic. In addition, CSPN takes pride in celebrating the tenacious, impactful, and successful industry leaders who work hard to strengthen their brand, their community, and advance the customer experience industry. To do so, we encourage you to nominate inspiring leaders and managers for any of our 17 awards that highlight their hard work and recognize their achievements. The award winners will be announced during our live Awards Ceremony.

CSPN’s Digital Learning Platform will enable you to:

Network with 500+ professionals from 50+ organizations during daily roundtable sessions

Attend an engaging virtual Keynote

Learn and participate in 6 networking and 4 skill-builder workshops

Engage in live discussion forums and chat rooms

Access all recorded content

Receive a Women in Leadership Certification upon completion of the summit

Celebrate with success and receive recognition during the live Award Ceremony

Event Agenda

Day 1 | Monday, November 15, 2021

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Day 2 | Tuesday, November 16, 2021

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Day 3 | Wednesday, November 17, 2021

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Day 4 | Thursday, November 18, 2021

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Day 5 | Friday, November 19, 2021

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Day 6 | Monday, November 22, 2021

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Day 7 | Tuesday, November 23, 2021

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Day 8 | Wednesday, November 24, 2021

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Day 9 | Thursday, November 25, 2021

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Day 10 | Friday, November 26, 2021

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About the Speakers

CSPN 5th Annual Women in Leadership | 2021

Speaker: Coming Soon!

More information coming soon!

CSPN 5th Annual Women in Leadership | 2021

Panelist: Coming Soon!

More information coming soon!

The Power of Virtual Networking

How Virtual Networking Works

  • Join a session
  • Participate in discussions
  • Rotate through multiple groups via breakout rooms
  • Walk away with 5-10 new contacts

Why it’s Important

  • All from the comfort of your desk, you can:
    • Broaden your knowledge
    • Cultivate your network
    • Identify new industry opportunities
    • Grow professionally

Why Should I Attend?

NETWORK

Expand your network and surround yourself with motivating and inspirational business leaders.

LEADERSHIP

Gain insights from industry experts and innovative professionals on how to enhance your leadership skills and professional toolkit.

LEARN

Learn from your peers, exchange ideas with other leaders, and discover new strategies to enrich your organization’s culture and practices.

RECOGNITION

Recognize, support, and celebrate women business professionals and leaders from various organizations.

COMMUNITY

Stay connected like never before! Be part of the CSPN Community and meet and network with a talented group of leaders.

2021 Registration Open

Early Bird Rate Individual:
$225
+ HST
August 30, 2021 Deadline
Early Bird Team of 10:
$1,950
+ HST
August 30, 2021 Deadline
Early Bird Team of 20:
$3,250
+ HST
August 30, 2021 Deadline
Regular Rate Individual:
$250
+ HST
November 15, 2021 Deadline
Regular Rate Team of 10:
$2,250
+ HST
November 15, 2021 Deadline
Regular Rate Team of 20:
$3,750
+ HST
November 15, 2021 Deadline

You will receive a certification when the virtual summit ends.

Individual

Team of 10

Team of 20

Women in Leadership (WIL) Champion

Women in Leadership (WIL) Ambassador – Organization-wide

Women in Leadership (WIL) Ambassador – Organization-wide

Includes:

  • Electronic Certificate
  • Badge (.JPG) to be used in signature

Includes:

  • Electronic Certificate (.PDF)
  • Badge (.JPG) to be used in signature
  • Company recognition in CSPN post-event press release

Includes:

  • Electronic Certificate (.PDF)
  • Badge (.JPG) to be used in signature
  • Company recognition in CSPN post-event press release

Send completed forms to info@mycspn.com.

Early Bird Rates expire August 30,2021. All prices are in CAD, plus applicable taxes.

Accepting 2021 Nominations
Deadline October 31, 2021

We are celebrating tenacious, impactful, and successful women who work hard everyday to strengthen their brand, their community, and advance the customer experience industry for our 5th Annual in November. We want to help you give thanks to the women you know who are decision makers, service advocates, leaders, and mentors. Give them a round of applause and let us all appreciate what they do by nominating someone you know today!

CSPN has ensured that giving an inspiring colleague, mentor, or leader in your network recognition and appreciation is fast and easy. To submit a nomination, fill out the form below describing why the nominee should be a recipient of a specific award.

Why Should I Nominate?

PROMOTE
Boost careers by identifying high potential within your team and organization.
APPRECIATE
Your colleagues, peers, clients, and staff will appreciate being recognized.
REACH
Raise awareness of her/his work to external audiences including stakeholders, clients, and the media.
MOTIVATE
Motivation to continue their excellent performance and work.

Nomination or Award Questions?

Is there a fee to nominate?

No.  There is no fee to nominate.

Can we nominate ourselves?

Yes, you can nominate yourself, a colleague, or someone you know in other organizations.

How can I nominate a woman leader?

Nominations are now being accepted using our online nomination form.

What is the nomination deadline?

All completed nomination packages must be sent to info@mycspn.com no later than October 31, 2021.

Who can be nominated?

Please refer to the guidelines and descriptions for each award category.  View the categories.

How many award categories may I select?

You may nominate as many award categories as you see best represents the nominee. The judges will make the final selection based on the criterias of all the nominees.

Who selects the award winners?

Submissions are reviewed by a panel of judges comprising of leading industry experts in customer service and women in leadership.

When will the winners be announced?

Winners are announced on November 26, 2021.

What is the dress code for the virtual event?

Feel free to dress up for this live virtual summit in your best business dress or cocktail attire.

Can I purchase a table of 10 or 20?

Yes!  If you are bringing a team, please refer to the rates in the section above for team rates.

Do award winners receive a certificate?

Winners will receive a digital certificate and mentions on our website.

Will nominees be contacted?

Nominees will be notified by CSPN of their nominations.  All nominees are encouraged to attend the event.

Do nominees need to register?

Yes, nominees can register along with their colleagues and team.  Make this event a memorable team event!

Do I have to be a member to participate in events?

You don’t have to be a member to participate; however, you will not receive member discounts and other member benefits.

Cancellation Policy

CSPN understands that schedules can change and despite a registrant’s best intentions they may not be able to attend an event. If a registrant is unable to attend the event an alternate delegate from the registrant’s company is welcome to attend in their place. If a substitute cannot be found, CSPN will accept cancellations and issue refunds under the following conditions:

Cancellation Deadlines

No later than 10 business days prior to the date of the event.

Policies

If CSPN cancels an event for any reason, all registration fees will be fully refunded. Registration fees will be fully refunded minus administrative fees ($100) if the registrant cancels more than 10 business days prior to the date of the event. No refunds will be provided if the registrant cancels after the cancellation deadline or is a “no-show” at the event. Refunds will not be issued to registration cancellations made after the cancellation deadline (less than 10 business days prior to the date of the event) or if a registrant is a ‘no-show’ at the event. If the registrant cancels within 10 business days of event, the registrant may choose to either:

  • Have a substitute registrant attend
  • Apply the full registration amount as a credit towards the registration for a different event offered by CSPN within 12 months from the date of the original event.?

Note: CSPN has the right to cancel, change or reschedule its event and/or venues due to unforeseen circumstances. If a cancellation occurs, CSPN will refund all payments that have been made for that event.

Can we nominate ourselves or individuals again?

You certainly can! There are no restrictions on the number of times you nominate an individual, even if they won previously.

Hall of Fame

Award Categories

This person is all about the customer. Their number one priority is making sure the customer is actively engaged with the company and that their team(s) is providing an excellent experience throughout the entire customer journey. They have had tremendous impact on improving their team(s)’ capabilities and improving customer engagement. They support their team(s) in any way they can and encourages them to become more customer-centric on a daily basis. This is someone in a managerial/leadership position with direct customer engagement responsibilities.

Customer-Engagement-Small

This category recognizes an individual (male or female) who has demonstrated leadership in initiating CX Strategy within their organization.

Someone who:

  • Is a true Customer Champion.
  • Thrives in a team environment.
  • Is able to influence the belief system of their peers and/or subordinates.
  • Can respectfully challenge and provide feedback to leadership.
  • Has a strong internal network and can work across organizational lines.

Nominate a leader in any of these industries:

  • Finance & Insurance
  • Education
  • Automotive & Transportation
  • Public Sector
  • Lifestyle
  • Medical
  • Technology
  • Not-for-Profit

CX Advocate Seal

This person is inspiring, hardworking, and a strong leader with high ambitions and futuristic vision. The team has high regards for this individual and for their work, they appreciate their management style and look for their input. They are someone who has high potential in becoming something great and you trust that they will get there one day. You believe in their capabilities as an emerging leader and amazed by their work ethic, impact and efforts.

The award will be presented to the candidate who has demonstrated growth, a commitment to career development and an ability to take leadership roles and overcome obstacles during the past 12 months.

Emerging

This person helps others love their job, remain engaged, and encourages them to give their 100% effort. They are likely someone who welcomes ideas and suggestions from their team, encouraging them to remain active in their work and feel like they add value to the organization through their efforts. Their team looks forward to coming to work and they help increase their motivation. They want their team to use their capabilities, realize their potential and grow. This person could also be one who thinks of new ways to engage employees, creating a plan and implementation strategy to help them do so.

Employee Experience Award

This award showcases a forward-thinking entrepreneur who has recognized a new market, product, service, technological advancement or opportunity and led the way. They have demonstrated outstanding leadership within their company and has set standards for originality, quality and successful management.

Entrepreneur

This award recognizes a leader who is recognized for breaking down barriers in their industry with documented success. They believe in empowering women to follow in their footsteps. They are a visionary leader of an internationally recognized or global corporation. Their significant contribution to the betterment of their community locally, nationally and globally.

Global-Influencer

This individual inspires their team and people to reach great heights of performance and success. They drive vision, exudes positivity, and communicates effectively to create an encouraging environment of collaboration, team excellence, and ideation.

Inspirational-Leader

This person is constantly supporting organizational change activities, is futuristic, and propels others to change and reach company goals. Additionally, this individual is a leader and advocate of change within their company and team(s). They provide leadership, coaching and guidance to their team to help ease transitions and increase the rates of adoption for change. They communicate effectively in letting others understand and envision the impact and need for change. They have a clear vision for change and engages employees to work collaboratively and inclusively with team members to create the change and influence positive outcomes.

Change Management

This award recognizes a passionate, inclusive, and welcoming leader whose efforts to promote and raise awareness about diversity and inclusion have had a tangible, positive impact within her organization and/or the community. Their passion and commitment to diversity and inclusion is contagious; they are a role model who inspires action in others. This category recognizes a person who not only lives and breathes diversity and inclusion in their own daily actions, they foster an environment within which others around them also embrace it.

Diversity & Inclusion

This individual is known for productively implementing new technologies and solutions with a following that matters. This award recognizes the creativity combined with the functionality towards solving a conflict or supporting research, thought leadership, manufacturing, technology or team well-being.

Leader-in-Innovation

We are building leaders at all levels of the organization and offer the challenge of interesting work, a great culture, and support for your growth and development.

This award celebrates inspirational leaders who help build other leaders of any level, engage and overcome challenges, curate a collaborative culture, and support individual and team growth and development within an organization.

Private

This award honours a leader who has dedicated their career to exceptional leadership, service and has a passion for customer excellence over a significant period. Through both their actions and contributions, they have made noteworthy and outstanding contributions to the field of customer experience and have had a career of empowering employees through professional development. This person has consistently exemplified and demonstrated the core values of helping employees be great at what they do.
As well, they have been a known industry pioneer of the customer service experience, sales, management, leadership and personal excellence areas.

 

Public

This award honours a leader who has dedicated their career to exceptional leadership, service and has a passion for customer excellence over a significant period. Through both their actions and contributions, they have made noteworthy and outstanding contributions to the field of customer experience and have had a career of empowering employees through professional development. This person has consistently exemplified and demonstrated the core values of helping employees be great at what they do.
As well, they have been a known industry pioneer of the customer service experience, sales, management, leadership and personal excellence areas.

Lifetime

This leader loves to help others advance in their careers, give advice based on personal experiences, and guide others. They have provided mentorship for many women and men within the industry and helped them navigate their way and surpass their struggles.
This is typically someone within and outside the organization who admires and aspires to learn from and genuinely supports the professional development of others.

Mentor Award

This award recognizes an individual who makes an impact through personal involvement in business, community projects, and volunteering. They are an exemplary role model breaking barriers and traditional silos with proven business success. They are a young person of influence and inspiration in their community.

Millennial-Leader

This award recognizes a leader who is respected and noted as an outstanding leader committed to excellence. They are a leader who promotes positive change in the community and workplace, and a professional business professional who creates and opens opportunities.

Organizational Award

This award honours a leader who has successfully implemented technology solutions that made a notable impact on business. They work in a position that has offered opportunities to utilize leadership skills to leverage technology or works for a technology company where they accelerate at leadership and innovation and has worked on projects that require technical knowledge.

Technology Award Seal

This award recognizes an individual who has set their goals as an entrepreneur to create a vision for their company on a global platform. They are a thought leader and visionary with a mindset able to adapt to change. They have proven examples of success with established national, international and global platforms.

Thought-Leader

Ready to sign up? Reserve your spot!

Past Testimonials