Leadership
Training Service

Learn the fundamentals of leadership and how they impact your organization

Leadership training is a central ingredient toward effective management teams and regular employees alike. Trained leaders know how to take their own initiative and lead the group, reducing downtime and raising performance.

We recommend requiring employees to obtain leadership certification. CSPN offers several leadership training courses that are designed to teach employees initiative and other useful skills.

VP, Strategic Learning & Development
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The Leadership Training Process

Practice is necessary for employees to improve as leaders. Before putting employees in customer support situations, a few basic skills taught in a seminar setting might be useful:

Communication

Communication is a key skill for leaders, especially in customer experience leadership. Employees must be trained in this skill to avoid costly miscommunication.

Initiative

A large aspect of being a leader is understanding your goals and why you want to attain them. Motivation and initiative follow as a result.

Problem-solving

An employee in a leadership position needs to find solutions to problems without outside intervention. Problem-solving is a skill that can be effectively taught in a seminar.

Women in Leadership

We believe in promoting equal workplaces, where both men and women can serve in leadership roles. Our leadership training encourages women to seek out leadership positions, addresses the challenges that exist in the workplace, and promotes a positive workspace where women can thrive and feel empowered to succeed.

We’re Committed to Leadership Training

Our leadership consulting services cover all the basic skills, as well as more advanced concepts and scenarios. We’ve designed various courses for both regular employees and management.

Please check our training course list for more details. Courses can be offered as described or can be customized to your needs, including being taught on-site by an instructor.

Promote positive leadership in your workplace with our leadership programs