The World Wide Web and email technology have changed the way we communicate. Email offers a clear business advantage, speeding up transactions and long distance discussions. In the past few years, email has become the communication medium of choice in the office, replacing the phone and one-on-one contact.
Email etiquette or protocol is the unwritten rules of email messaging. These rules help to improve communication, resulting in more effective emails. This module will provide you with the most up-to-date information on email etiquette and give you the skills to communicate effectively using email.
In order to achieve your overall certificate of completion, you must pass all assessments within the course.
Estimated program length: 0.5 Hour(s).
“Corey’s enthusiasm, humour, and extensive knowledge in Customer Service was impressive and kept me engaged throughout the session. Although I have had similar training on the subject, he presented on his approach to it and gave me new and valuable tools that I can apply to my existing skills in various areas of my work. The knowledge gained even goes beyond the workplace as I have caught myself using these tools at home which is working wonders!
The course invigorates your thirst to handle the public with more confidence. The tools shared during this can be put into immediately action. The facilitator will keep you engaged from when you enter to the room to event after you leave the session.”