For more than 22 years, I’ve had the privilege to witness and participate in the evolution and transformation of Customer Service into Customer Experience. Today, experiences and service have become one of the most fundamental organizational differentiators in the marketplace. The key to delivering the right experience starts from inside every organization—your employees–from frontline staff, supervisors, managers, and executives. Delivering exceptional internal experiences for your employees results in extraordinary external experience for your clients and customers. Needs, behaviours, technologies and expectations have changed, sometimes at lightening speed, making the theme for this years’ conference very apropos – Ignite Your Customer & Employee Experience!
On May 28th, 29th and 30th join us for 3 power packed days as we explore the many ways that Customer Experience and Employee Experience leaders and organizations have adapted and reformed how they provide and deliver exceptional experiences to both their employees and customers. Participate in a compelling ½ day workshop or a tour of World Vision contact centre tour and enjoy an amazing mix of speakers and presenters and be prepared to take away critical insights and new ideas to help you and your organization thrive in the Customer Service arena.
You’ll enjoy stimulating presentations, ‘real-world’ case studies, a lively panel discussions and new for this year, CSPN Spark Sessions, an exciting hour of petite presentations filled to the brim with visions, expertise and learning.
CSPN will have a vendor expo for you to explore and wonderful opportunities to network with like-minded thinkers throughout the days including the always enjoyable Cocktail Reception at the end of day one to kick back, relax, connect with old friends and make some new ones.
I look forward to seeing you and your teams this May as we celebrate our 22nd Annual Conference! I promise it’s going to be the best networking and learning event you have attended!
Customer Service Professionals Network (CSPN)