Training Services

Maintain an agile workforce with our in-person training services

Setting aside time in busy schedules to attend conferences and workshops isn’t always an ideal solution for many businesses. CSPN offers flexible, in-person training sessions that allow you to train your employees.

In-person training is offered using a course-style format and typically takes a full day to complete. Many of our training courses are available in the instructor-led training format, where a qualified advisor visits your site to conduct the lesson.

Director, Client Services
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Meet Our Most Flexible Training Solution

Even the busiest employees require training to stay up to date on the latest trends, strategies, and techniques. Our in-person training solutions are ideal for today’s busy professionals that find it difficult to find time for training in their schedule.

We offer a variety of accredited courses, including:

  • Sales
  • Leadership
  • Communication
  • Customer service
  • Project management
  • Team building and collaboration
  • Management
  • Coaching
  • Learning and development

Check out our full list of accredited courses to see what we offer.

Contribute to Certifications

Several CSPN on-site training courses are eligible to contribute to our customer service certifications:

  • The Certified Client Service Specialist (CCSS)
  • The Certified Client Service Professional (CCSP)

Each of these certifications enhances your employees’ customer service training and ensures that they are qualified to provide the excellent customer experiences that your business needs.

Our in-person training courses serve both general employees as well as managers and team leaders. Some classes teach crucial management skills like conflict resolution and emotional intelligence, which are also applicable to the CCSS and CCSP.

Our training course list contains information regarding each course’s content and availability. All of our courses can be delivered either according to the course descriptions or customized to suit your specific needs.

Are you interested in our in-person training courses?