June 3, 2020 at 1:00pm – 1:45pm EST
Dr. Gail Levitt, Senior Facilitator, CSPN
- Influence accountability to create new ideas as a group
- Build strong group connection of trust and commitment for innovation
- Use your brain as a whole: left + right = whole
- Use diverse methods to explore possibilities through variation, not repetition
About the Speaker
Dr. Gail Levitt is an experienced senior instructor with CSPN in the field of leadership and coaching. In addition to having delivered numerous leadership programs in many organizations Gail has also taught leadership programs to colleges and universities, Gail has over fifteen years of practical experience in customer service positions at Nestle, Nabisco, and Hewlett-Packard. Gail has put her training and leadership experience to good use by developing high-impact workshops for busy business professionals at leading organizations.
Gail’s strengths are her on-the-job training combined with her degrees and knowledge related to leadership training and coaching in facilitating self-assessment inventories such as What’s My Style series, Myers-Briggs, FIRO-B, DISC, SDI, BEST, Herman Brain, Parker Team Player Survey, and Birds of Different Feathers, among others. Her knowledge and enthusiasm enable her to inform and inspire her course participants at the same time.
Some of Gail’s clients include: RIM, Colliers International, CIBC, inergi/Capgemini, Sauder School of Business, Schulich School of Business, Shell Canada, Abbot Laboratories, Heritage Funds, Transport Canada, Canada Post, CP Railways, Project World, IRS, Public Works Canada, Sheraton Hotels, Bell Canada, CGI, ACETECH, Terasen Gas.
Jessica Cryer is a sharp and experienced Customer Experience consultant who has a passion for helping businesses create, design, build, and execute strategies that will make a tangible difference. Now as the Partner at CSPN, Jessica is responsible for managing a Customer P&L and leading a team in identifying, developing, and executing customer and category growth opportunities through the use of relevant and personalized marketing and sales strategies. Jessica also plays an integral role in leading consulting initiatives that reshape customer-centric thinking and management across organizations.
Prior to joining CSPN, Jessica worked at Monitor Deloitte leading strategy projects for major Canadian financial institutions. Her passion for customer experience led her to Idea Couture, where she focused on customer experience innovation and transformation. Jessica is driven by the opportunity to conceive and build memorable customer and employee experiences, linking disciplines from Strategy, Human Resources, and Service Design to produce desired business outcomes.
April 15, 2020