Sponsored by: ServiceNow
September 24, 2020 at 1PM – 3PM EST
Nitin Badjatia, Head, Product Strategy – Customer Service Management, ServiceNow
CX Maturity Keynote: Hear from Nitin Badjatia, Head, Product Strategy – Customer Service Management – on leading CX practices companies are leveraging to adapt to a during and post-COVID service environment.
Rotational Virtual Breakout Rooms:
- CX Strategy Alignment: Identify how your CX performance supports/detracts from your organizations corporate strategy
- CX Technology Capabilities: Map how technology solutions will enhance customer experiences
- CX Talent: Assess what your team needs to adjust to meet desired CX standards
- CX Workflow Readiness: Evaluate the critical processes that, if changed, will improve experience and decrease costs
Who should attend?
Previous Customer Testimonials
– CX Manager
“I loved how interactive the session was and how we rotated through the sessions.”
– VP Customer Service
About the Speaker
Nitin Badjatia serves as the Head of Product Strategy for ServiceNow’s Customer Service Management product line. He’s a two-decade veteran of enterprise customer service applications, having been at Siebel Systems, RightNow Technologies, and Oracle in various sales and strategy roles. Nitin also led business strategy at knowledge management pioneer Knova Software. In 2012, Nitin was awarded the Consortium for Service Innovation’s Innovator award for his extensive contributions to the industry at large.
David Singh is an experience-driven executive who has built and lead client-facing teams in a range of Fortune 500 and mid-market companies. David has served as a corporate and organizational strategy consultant with Deloitte Inc where he helped clients navigate the financial and human capital impacts of mergers and acquisitions. David has held progressively senior roles within high-growth technology, energy, and consumer finance companies where he has built and led sales, marketing, operations, finance, and customer care teams. David is passionate about helping leaders and organizations simplify their strategy to ensure alignment between internal and external stakeholders and ultimately drive traction towards happy clients and team-members.
David holds degrees from Huron University College at Western University and the Sauder School of Business at the University of British Columbia and is co-author of Hitting Stryde: An Early Career Gen-Y Career Survival Guide.
September 24, 2020